"The customer service desk personnel were friendly and efficient."
"Carts are always available and are clean. Fully functioning bathrooms, spacious aisles and friendly staff."
"The Optical department is amazing. Tomasz, the manager is very knowledgable, courtois and helpful."
"If I’m looking for something that I’m unable to find on my own, 9 out of 10 times, the employee will stop what they’re doing and escort me to the product that I’m looking for."
"The staff are generally nice."
"Very pleasant, informative, and helpful staff!!!"
Cons:
"The cashier that helped me was RUDE, and has an ATTITUDE."
"Jayleen supervisor was super rude, condescending, racist, and ignorant!"
"Everytime I go to Costco when I ask where is the item is they respond with an attitude."
"The employees who work the front desk or the front door are not friendly, some speak little English and give unclear answers."
"The customer service here is a little nasty, but I'm going to assume it is because the customers that they receive regularly foster the behavior to shift this way."
"Very bad customer service. Lady at the entrance wasn’t let me in just to get a slice of pizza for my 8 year old."
"Two of the employees in the food court were extremely rude to me."
Store Layout and Accessibility
Pros:
"They have almost everything u need in a house from furniture to groceries and food stuffs."
"I've been to other Costco stores and like the layout of this one the best, it's more customer friendly store versus just a giant warehouse."
"It's quite easy to access by bus and there is a car service for bringing home your items."
"This Costco is flanked by several other well known stores in one shopping center under one roof."
"The store itself is clean and well maintained."
"It's very roomy and wheelchair accessible for the wheelchair community."
"The space layout is well lit, with all items on their First Floor."
Cons:
"The ONLY thing I did not like was the parking garage. Very confusing the first time."
"The self checkout is between cash registers on either side making it confusing."
"Difficult transporting and storing purchases in NYC."
"Parking is not free. You have to carry your items in your hands because the shopping cart wheels lock after about 200-300 ft. from leaving."
"The store is disorganized and aisles are extremely unclear."
"The whole store literally smelled like shyt!!!! Like a straight farm!"
"Parking is a nightmare."
Product Selection and Pricing
Pros:
"Costco is a terrific merchandiser, selling an enticing mixture of high quality destination items and cheap bulk products."
"Their bulk packaging helps to keep costs low and their wide selection of products ensures that there is always something for everyone."
"After the initial purchase of a card ($50, good for a year), you'll find huge deals on bulk items, including food, beauty, clothes, and electronics."
"It has all the things people love about Costco: great prices (the famous $4.99 rotisserie chicken, and the best value in bacon anywhere)."
"Excellent prices for quality merchandise."
"Most items are cheaper than in the regular supermarkets."
"The prices are unbeatable, and the value you get for your membership fee is incredible."
Cons:
"Not sure why the meat here always expires within 2 days."
"The prices in the meat section alone are crazy besides throughout the store."
"Super long lines and prices aren't really a deal unless you get their brand which is Kirkland on some items."
"This Costco is busy and not as cheap. It is supposed to be wholesale."
"Quite disappointed by the enormity of products they do not carry here that they carry in Florida and Tennessee."
"But this Costco isn't as large as the other ones in NYC, hence what they offer here is limited."
"Packages and bags/cans are all shrinking in size still, but that price is going up."
Customer Experience
Pros:
"One of the best (if not the best) store in the area, with basically everything you could ever want from a store."
"I was surprised how large this place was, their prices were great, and choices endless."
"Whether shopping for groceries, electronics, or holiday gifts, customers can rely on Costco Wholesale to offer great value and high-quality products."
"I absolutely adore Costco and all of its little snacks that they sell to try before you buy it."
"The food court is extremely affordable and surprisingly good food."
"The staff is also very helpful."
"The food court here is amazing. There are tables where one can sit down and enjoy their meal."
Cons:
"This is an extremely stressful and unorganized store."
"Run by entitled administrator personnel...answering the phone is not part of their job!!"
"This was worse Costco I’ve ever been to. There were no carts available."
"The checkout lines are ridiculous, there's not enough cashiers working."
"This is claustrophobic, stressful, and cramped."
"The line is the shortest line I have ever seen. They have come up with a system like Trader Joes."