Costco Wholesale Reviews Summary

Customer Service

Pros:

• "Service from employees who love, respect and appreciate their employer."
• "The staff at customer service and door was really nice and helpful."
• "Review is for the folks at the Customer service desk. Thank you Devin for that excellent investigating work - it saved me time and effort."
• "Staff is beyond friendly and helped me order party trays and a birthday cake for my sons birthday."
• "Janai in customer service is lovely. She was so friendly and helpful."
• "The staff have always been nice and friendly."
• "The staff is very friendly and the store is clean."

Cons:

• "A Woman who works there named 'Mimi' consistently makes me feel unhappy and unwelcome."
• "The managers could care less about any issues that I have brought to their attention."
• "Staff was being incredibly mean and unhelpful towards my lack of knowledge and 'proper Costco etiquette.'"
• "The employees are very rude."
• "Love Costco and the quality of their products. Facility is always clean BUT some of their staff is very rude! RUINS YOUR SHOPPING EXPERIENCE!!!"
• "A cashier called Widya and her manager Gary. They were very unprofessional and dismissive."
• "When escorting the issue to a manager, she was rude, cold, and left me with an unsettling feeling."

Membership and Payment Policies

Pros:

• "If you ever get something you are dissatisfied with, returns are easily made."
• "Prescriptions are the lowest, & I've researched thoroughly."
• "You can get 2 memberships for $60 to shop here."
• "You can get an executive membership for $120 that will save you money and they will refund you if it doesn't."
• "Employees are helpful and the membership is only $60/year."
• "Their pricing is PHENOMENAL with a great warranty and service program."
• "Highly recommend a Costco membership--their guarantee makes it worth it."

Cons:

• "They are overly strict compared to BJs making both members have ID at same address."
• "Could only do cash or debit to pay since I wasn't the member. Member must use only Visa."
• "You only can use credit cards at the self check out."
• "Its a members only shopping, before you checkout you have to swipe your membership card."
• "And if you don't have a membership, employees treat you like pond scum."
• "A sales associate stated that I cannot purchase those items because I am NOT the owner of the membership."
• "Completely idiotic system over this verification on proof of membership and cardholder."

Store Layout and Accessibility

Pros:

• "The best Costco in the Philly area it's the largest has the best parking."
• "Like all other Costcos, this is very clean and well stocked."
• "This particular location of Costco is amazing. Most of the staff is nice."
• "Typical Costco. Very clean, organized and well stocked."
• "The store layout is easy to navigate and is kept clean."
• "Very well organized, clean and tidy even the bathrooms."
• "Nice, clean and well stocked. The only problem I have with this particular Costco is the relentless haggling that the employees subject the customers to when offering them an upgrade in membership."

Cons:

• "They keep changing items around to different aisles, plus they don't mark the aisles for that reason."
• "The isles aren’t marked by item, just numbers, making locating things hard."
• "This Costco is so unorganized."
• "The store is too crowded and the carts are too large for the isles, which results in traffic jams."
• "Store is always crazy busy and some of the aisles are narrow so you can never stop to look at products without having to dance with someone in the aisle."
• "The registers are so close to the first isle that there’s no room for more than a few carts before there’s a major pile up."
• "They seem to move stuff around the store so you have to hunt for things and go through the whole store."

Product Selection and Quality

Pros:

• "Great seafoods especially king crab! Varieties of cheeses, fresh/ ready made food options, produce, baked goods, snack items as well as household products."
• "The rotisserie chicken is awesome and selections of Meats are above expectations."
• "Their gas prices are really good too!!!"
• "The meat department goes above and beyond with the quality of work, helpfulness and general friendliness towards customers."
• "This particular store has some variety of produce that other stores don't have."
• "Costco products in general are high quality."
• "The products they offer are ever changing although they do have the basic essentials at all times. The meat selection is phenomenal."

Cons:

• "I did not find everything that I wanted. The lady from the entrance ask me for my membership when she did not ask to other person."
• "Big, cold warehouse store with not that many choices or sizes available."
• "I really like Costco, but I wish they had more products."
• "Wouldn't recommend buying their chicken but they have other good prepackaged food."
• "Only complaint is they don't have as big a selection of some items, and unlike BJs they lack a deli."
• "You will not fine a huge selection of each type of product like at the supermarket."
• "They don't carry everything I need."