Costco Wholesale Reviews Summary

Store Atmosphere

Pros:

• "I LOVE Costco. Need I say more? OK, I'll say a little more. This place is clean and well-organized."
• "This Costco is very clean, organized and well stocked."
• "The Westbury warehouse has a very orderly and quick process."
• "I was greeted with a warm and inviting atmosphere."
• "Everyone pass happy time with their shopping."
• "The store is so crowded there’s traffic jams in every aisle, you can’t move your cart."
• "This place is a shopping phenomenon. Great assortment of items for the avid shopper."

Cons:

• "Madhouse on most days, but especially on weekends."
• "I can't recall a single time where I didn't feel crowded and stressed out going here in Westbury."
• "The rest of the store is a different story. Completely unorganized and overflowing with people no matter what time of day you go."
• "Very uncomfortable on the weekends. Too many people and overcrowded."
• "The store is so crowded it's almost impossible to go there for a quick shopping visit."
• "Gets too crowded, you can’t move around anymore."
• "Completely unorganized and overflowing with people no matter what time of day you go."

Parking and Accessibility

Pros:

• "Good amount of parking near the store."
• "Parking is okay, not great — four, not five stars."
• "The parking here is better than Brooklyn or other Costcos in the city."
• "The best Costco I have been to. Plenty of available parking, aisles not teeming with people, easy checkout."
• "Really big one. Lots of space. Huge parking lot."
• "Parking is ample (and they leave enough space between spots so your car doesn’t get hit by your neighbor’s car door)."
• "Even though this location has ample parking spaces."

Cons:

• "Impossible to park in the overcrowded poorly designed parking lot."
• "The only thing I don't like about it is the parking is horrendous! Especially the handicap spots."
• "It was super crowded. We got bumped by shopping carts while trying to enter."
• "The parking lot is a challenge to find parking."
• "The parking is horrible, the store always packed, the lines always long."
• "Parking is jammed most of time."
• "Finding a parking in the Westbury plaza, especially during Costco operating hours is a big hassle."

Customer Service

Pros:

• "Mike and Johana are the real MVP they are amazing and helped me out."
• "Staff are extremely welcoming and friendly."
• "Staff is well organized and welcoming."
• "The staff is helpful and friendly, even when they are forced to shill frozen food samples to savages like myself."
• "The service was excellent. Staffs were friendly and efficient."
• "The staff is friendly and generally efficient with both purchases and returns."
• "Staff as well is very nice and willing to help when you ask."

Cons:

• "I was approached by a very rude and unprofessional tire installer."
• "The customer service is more what I would call customer disservice."
• "Worst customer service at the eye clinic."
• "TIRE CENTER - Worst customer service, Guy working as tire salesman has the worst attitude."
• "Worse service ever. I been shopping at Costco for the past two decades. Never been humiliated but this is worst tire service customer service ever."
• "Very rude staff member at the self checkout today."
• "They were talking to me with bad attitude, 0 customer service, bad manner, illiterate and stupid behavior."

Product Selection and Pricing

Pros:

• "The prices are reasonable, and you can buy big bundles for pretty cheap prices."
• "This is the best place to come if you are doing family size shopping."
• "The wholesale prices are good."
• "The pricing is phenomenal."
• "They carry a nice variety of organic which is my preference."
• "Almost all of the items being sold at Costco have been filtered and sifted through to ensure that the customer gets the best item in that category at a pretty great price."
• "The pricing at Costco is nothing short of remarkable."

Cons:

• "Second the prices is no longer competitive."
• "Pictures came out very dark, waste of money."
• "I bought a pack of boneless SKIN ON pork belly cut... However, when I opened the packet at home, I found that there were lots of skins underneath."
• "Some items expensive."
• "Prices have gone up on many items."
• "Sorry we didn't find any Tide Laundry detergent."
• "Some of the choices are packaged too large for a normal family."