"Elif from East Hanover warehouse assisted us today and gave us the most spectacular customer service I have ever experienced in my life."
"The staff is cool and I noticed how the gentlemen and women who are out gathering the carts are also attentive to customers with special needs personally taking a cart to them."
"Workers are always friendly and helpful."
"Great customer service experience with Wendy Reyes."
"Alley was the sweetest and helped me out so much! I just had a baby and was shopping and she helped with finding my baby formula."
"At checkout Edwin, Edith, and Norris at the door made us feel like home. Very attentive."
"Kudos to Rhonda at Customer Returns."
Cons:
"Employees demonstrate extremely rude and unprofessional behavior!!!"
"A girl Gilberta on the register was ringing us up let me tell you this one Gilberta could give you a death look and she's very rude."
"There were about a dozen staff members wearing read coats in the area... walking back and forth and standing around with paper pads and tablets and trying to look very important while being totally unapproachable."
"I called to ask about returning a smashed watermelon... He hanged up on me."
"Now there is a woman at the returns counter that is extremely rude for no reason."
"One worker shouted at me in public because he thought I was cutting in line."
"The staff doesn’t seem to know much!"
Store Layout & Cleanliness
Pros:
"Very busy, but well-staffed and clean."
"The store is always neat and clean."
"Pretty straightforward Costco, large parking lot and layout is reasonably familiar."
"They sanitize the carts before you go in, and the store is spacious."
"It was clean, neat, cool."
"Always clean always well organized."
"The store is clean, well organized and associates are cheerful and helpful."
Cons:
"Parking lot layout is terrible here."
"It was so hard to locate anything and anyone."
"Strange layout. Feels like wider isles."
"The only unfortunate issue with this store is the layout is very different than 3 others in the area."
"The store is dirty, the bathroom was absolutely filthy, the produce is not fresh and it was the least helpful staff of any Costco I've ever visited."
"It's a large store but strangely arranged, bottlenecks along the outer wall where toilet paper and water can be found."
"The pathways to the back of the store and across the store are not conducive to getting in and out."
Product Selection & Availability
Pros:
"Delicious & unusual things to eat: Madrais Lentils have become a favorite."
"The variety of merchandise range from eyeglasses, to jewelry, to electronics, to designer clothing."
"It has a food court, photo center, optical department, tire center, and the staff is always there to help you with any questions."
"This Costco has all the things we need and bulks of food are always available."
"Love discovering new products at Costco."
"They keep introducing Asian food that almost no where else carry."
"Everything is always in stock."
Cons:
"Know that this Costco location does not sell gas or liquor."
"If you are looking for the expired and smelly produce that’s the place for you."
"Often times, there is rot and/or mold or bugs/worms in the package."
"Routinely does not have items you need."
"Items I really like to buy at Costco are often dropped."
"Sells produce (fruits, vegetables) that typically spoil a day or two after you bring it home."
"I bought dried apricot yesterday. There is bug inside stuck to a apricot."
Price & Membership
Pros:
"Classic Big Box Store. Good quality products, discount prices."
"The best box shop ever. In prices, value for your money."
"Based on that you can shop throughout the year at reduced wholesale prices."
"Your yearly membership will pay for itself quickly."
"Anyone that has a membership at Costco is fully aware of their return policy: We guarantee your satisfaction on every product we sell, and will refund your purchase price*."
"When deciding between Costco memberships, choose the Executive membership - while it is twice the price of the Basic one, you receive an annual rebate check for all of your purchases at the end of the year with this membership."
"By far my most favorite store. The easy no questions asked return policy is a major plus."
Cons:
"Membership services practically do not exist."
"The salmon prices went through the roof! Unbelievable."
"More expensive than other costcos just because its at near Livingston, I guess?"
"To many people also if you add up prices it comes out the same the only difference is you can buy in bulk but it doesn't really save you any money."
"Canceling our membership after 5 years!"
"Every time I return something I have to give them a reason which no other Costco does and they have a no-questions-asked return policy."
"The last time I went in to return rotten produce I was pulled from the line by Martin, the assistant manager. He told me that we return too much, and that we will not be allowed to return produce."