Address: 740 Upper State Rd, North Wales, PA 19454, USA
Phone: +12153534153
Rating: 4.5
based on 240 reviews.
Customer Service
Pros:
"The staff here are helpful and very reasonable."
"Excellent customer service. Both Corey and Joyce went above and beyond to rectify an issue I needed resolved."
"Great experience with the eye glasses department at Costco Montgomeryville. The employees were helpful and polite."
"Mac is an amazing, happy, and kind individual. He took the time to help me to the best of his ability."
"Most of all the staff is friendly, really helpful and can completely ensure your shopping fulfillment and excitement."
"The staff and management helpful and pleasant."
"I have found the employees to be extremely helpful, whether helping me find a product or correcting a problem."
Cons:
"She stands in front of the motorized cart my mom is in so we couldn't leave."
"I wanted to share a very bad experience my family had with the Costco in North Wales, PA yesterday."
"The employee(Krish) is a rude person."
"The employees at the checkout were not willing to help or make any recommendations."
"Staff is not rude but have not met a one who was friendly unless asking to upgrade your membership."
"Every time I think about their rude behavior, I don't want to go there anymore."
"At this location, I have met some of the rudest employees ever."
Membership and Pricing
Pros:
"Well worth the annual membership fee."
"They carry high quality items at good prices."
"Their deals on everything from Chicken breast, to 65inch TV's is impressive."
"The appliance in Costco has extended warranty. The skin care in Costco always has significant discount."
"Using their rewards Credit Card pays for the membership plus extra savings."
"Been a member there for over 20 yrs and never regretted paying the annual fee."
"Costco guarantees their printers and routers forever."
Cons:
"Constantly harassing me to buy into an upgraded membership."
"Like everywhere else, the prices are going up, but there are a few things that went down a bit."
"If you spend a lot of money there, expect to be badgered and harassed to upgrade to an Executive Membership every time you check out."
"Everything is the same price as any other place. Extra headache you need to buy Everything family pack."
"Despite being a membership shopping store, many of the items (like produce) are overpriced compared to other chains."
"Lately, I have noticed significant price increases and that is difficult to manage for many who shop in Bulk!"
"The lines are outrageous. One gentleman actually got angry that I didn't purchase the membership renewal and it was really awkward."
Store Layout and Stock
Pros:
"As large and overwhelming as Costco may be, it's well organized and spaced out."
"Always busy, but getting in and out is quick and efficient."
"The ‘warehouse’ is consistently clean, maintained and has a huge selection of items – for consumers and companies."
"Overall, this location is well stocked but I feel that the Warminster and KOP locations have more variety."
"The Montgomeryville store is always clean and well-organized."
"Clean, well stocked Costco."
"Costco is like a maze with necessities in bulk, it’s a large shopping mall under one roof … sometimes you feel lost."
Cons:
"Limited selection of items, many of which are only slightly more expensive than other local retailers."
"The store lacks a gas station, which I really miss."
"The store has a strong tendency to move items around to make sure you have to look for the items you want, leaving room for impulse buying if the customer is not careful."
"The biggest problem is the limited variety, perhaps half of what BJs carries."
"Wish they wouldn't move items so much because when you purchase something and like it and want to buy another on your next shopping spree it doesn't mean a 20 minute walk around the store."
"It is very confusing in terms of layout. The aisles are not labeled so you are forced to walk the aisles to search for what you are looking for."
"There is no signage to indicate where to find different types of goods."
Additional Services
Pros:
"They double the warranty on electronics."
"I came because my tires were low as a result of the cold weather. The staff at the tire center took care of my tires and would not even take a tip."
"The addition of the fuel center really helps."
"Gas station added recently is a plus with great prices."
"My glasses were made in one week and about 50% less than my old eyeglass place."
"They just started offering free delivery if ordering over $75 online in our area too."