Costco Wholesale Reviews Summary

Category: Warehouse store

Address: 740 Upper State Rd, North Wales, PA 19454, USA

Phone: +12153534153

Rating: 4.5
based on 240 reviews.

Customer Service

Pros:

  • "The staff here are helpful and very reasonable."
  • "Excellent customer service. Both Corey and Joyce went above and beyond to rectify an issue I needed resolved."
  • "Great experience with the eye glasses department at Costco Montgomeryville. The employees were helpful and polite."
  • "Mac is an amazing, happy, and kind individual. He took the time to help me to the best of his ability."
  • "Most of all the staff is friendly, really helpful and can completely ensure your shopping fulfillment and excitement."
  • "The staff and management helpful and pleasant."
  • "I have found the employees to be extremely helpful, whether helping me find a product or correcting a problem."

Cons:

  • "She stands in front of the motorized cart my mom is in so we couldn't leave."
  • "I wanted to share a very bad experience my family had with the Costco in North Wales, PA yesterday."
  • "The employee(Krish) is a rude person."
  • "The employees at the checkout were not willing to help or make any recommendations."
  • "Staff is not rude but have not met a one who was friendly unless asking to upgrade your membership."
  • "Every time I think about their rude behavior, I don't want to go there anymore."
  • "At this location, I have met some of the rudest employees ever."

Membership and Pricing

Pros:

  • "Well worth the annual membership fee."
  • "They carry high quality items at good prices."
  • "Their deals on everything from Chicken breast, to 65inch TV's is impressive."
  • "The appliance in Costco has extended warranty. The skin care in Costco always has significant discount."
  • "Using their rewards Credit Card pays for the membership plus extra savings."
  • "Been a member there for over 20 yrs and never regretted paying the annual fee."
  • "Costco guarantees their printers and routers forever."

Cons:

  • "Constantly harassing me to buy into an upgraded membership."
  • "Like everywhere else, the prices are going up, but there are a few things that went down a bit."
  • "If you spend a lot of money there, expect to be badgered and harassed to upgrade to an Executive Membership every time you check out."
  • "Everything is the same price as any other place. Extra headache you need to buy Everything family pack."
  • "Despite being a membership shopping store, many of the items (like produce) are overpriced compared to other chains."
  • "Lately, I have noticed significant price increases and that is difficult to manage for many who shop in Bulk!"
  • "The lines are outrageous. One gentleman actually got angry that I didn't purchase the membership renewal and it was really awkward."

Store Layout and Stock

Pros:

  • "As large and overwhelming as Costco may be, it's well organized and spaced out."
  • "Always busy, but getting in and out is quick and efficient."
  • "The ‘warehouse’ is consistently clean, maintained and has a huge selection of items – for consumers and companies."
  • "Overall, this location is well stocked but I feel that the Warminster and KOP locations have more variety."
  • "The Montgomeryville store is always clean and well-organized."
  • "Clean, well stocked Costco."
  • "Costco is like a maze with necessities in bulk, it’s a large shopping mall under one roof … sometimes you feel lost."

Cons:

  • "Limited selection of items, many of which are only slightly more expensive than other local retailers."
  • "The store lacks a gas station, which I really miss."
  • "The store has a strong tendency to move items around to make sure you have to look for the items you want, leaving room for impulse buying if the customer is not careful."
  • "The biggest problem is the limited variety, perhaps half of what BJs carries."
  • "Wish they wouldn't move items so much because when you purchase something and like it and want to buy another on your next shopping spree it doesn't mean a 20 minute walk around the store."
  • "It is very confusing in terms of layout. The aisles are not labeled so you are forced to walk the aisles to search for what you are looking for."
  • "There is no signage to indicate where to find different types of goods."

Additional Services

Pros:

  • "They double the warranty on electronics."
  • "I came because my tires were low as a result of the cold weather. The staff at the tire center took care of my tires and would not even take a tip."
  • "The addition of the fuel center really helps."
  • "Gas station added recently is a plus with great prices."
  • "My glasses were made in one week and about 50% less than my old eyeglass place."
  • "They just started offering free delivery if ordering over $75 online in our area too."
  • "The store has a generous return policy."

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