ETD Discount Tire Centers Reviews Summary

Customer Service

Pros:

• "The customer service was awesome, the managers and staff were all extremely helpful and straight forward."
• "Their customer service is awesome and I will continue to go back!"
• "Super friendly and helpful staff, especially Austin who went above and beyond, was honest and did a great job repairing my tire instead of making me replace it."
• "The overall atmosphere at EDT Discount Tire was professional and courteous."
• "Professional and prompt, the employees at EDT make it a pleasant experience."
• "The standout of my experience was undoubtedly the professionalism exhibited by Billy, the manager on duty."
• "The people who work here are very friendly and knowledgeable."

Cons:

• "The mechanic and service-desk agent were rude. I will not go back for any service again."
• "I called them Saturday morning asking for an update and they haven't even looked at it."
• "His reply was I didn't ask him to look at the tire when I made the appointment."
• "Not to mention how ridiculous the prices are."
• "Poor customer service. Made an appointment, waited an hour for them to begin my car."
• "They made me wait and were very rude and unprofessional."
• "Stood in front of 2 guys working at the desk... for 15 minutes on line...not 1 of them even acknowledged me or apologized for the ridiculous wait."

Pricing and Efficiency

Pros:

• "I was in and out for my repair and they have fair pricing."
• "Service is terrific and the pricing is completely fair and reasonable."
• "Super fast and easy plus low cost and affordable."
• "The prices were cheaper than I could find anywhere else."
• "They were able to to get my alignment as close to spec while pricing on the low end which has me highly impressed."
• "Prices are reasonable including a quote for a brake job."
• "The price was the same as my online quote, and they made sure I had the rebate info."

Cons:

• "Had two bent wheels... After they balanced/rotated(wrongly) it was WAY worse than before."
• "How about we set an appointment so we don't have to worry about you wasting our time. Nope, you don't do that either because? It's unpredictable."
• "Trying to scam a senior citizen is very low."
• "They took my 1k didn't fix the problem and guarantees 1 year but technically they say they did the work..discontinued good luck"
• "The service used to be great until the face of one of my wheels was 'cracked' during the tire mounting process."
• "I guess I’m taking the $140 loss & taking it somewhere that’s capable of fixing it."
• "When I paid, I handed Austin my card, he returned it by throwing it back at me on the counter."

Recommendations

Pros:

• "Highly recommend and will certainly be going back when it’s time for new tires in the future."
• "10/10 would come here again for any problems with my car or tires and would highly recommend."
• "I recommend Clifton ETD discount tire for anything they can do for your vehicle!"
• "Excellence at its best....these guys are just great I have been getting my oil changes and work done on my vehicle for a few years now and highly recommend to everyone to have their vehicles serviced at this location you cannot go wrong they know what they are doing they get the job done quickly and efficiently best place ever :)"
• "I would HIGHLY recommend this place to anyone in need of service....A+."
• "I would recommend everyone to visit this location for all car/tire needs."
• "I highly recommend ETD in Clifton."

Cons:

• "I really don’t know who would choose to."
• "I've just been scammed by Toyota Universe." (Implying ETD did not scam them)
• "This is the first negative review I have written about ANYTHING, but my experience with this place was so awful."
• "Go to PepBoys. This place sucks."
• "Customer service is abysmal. Never going back."
• "THE ABSOLUTE WORST shop I have ever gone to."
• "Only go to this place if you want to deal with rude employees and wait 10x longer than you need to."