Address: 3419 N 5th Street Hwy, Reading, PA 19605, USA
Phone: +16109213288
Rating: 3.7
based on 128 reviews.
Service
Pros:
"This Burger King is well run with fast and friendly service."
"The Burger King restaurant was not too busy at our dinnertime visit."
"Fairly fast drive thru and no problems with customer service."
"Great service, they work the drive through, Door Dash and the counter at the same time, those girls should be making at least 18 bucks an hour... you can dine in, take out, or order through Doodash, I honestly don't know how they do it, but they do it..."
"The staff was friendly."
"For the most part the lady’s are very nice inside some give adduitude but I would too working at Burger King."
"The 1st window cash taker was nice."
Cons:
"Food was ok cashier was rude and didn't listen and wanted to argue."
"The staff are very rude I’m trying to place and order and they Interupted me mid speech to ask am I done?"
"Customer service & management very rude, order was wrong."
"Terrible customer service, lots of cursing among the staff."
"Person taking the order was rude and talking over you."
"The Manager there, miss petrochee was extremely rude and disrespectful."
"I observed managers and employees being rude to other employees."
Food Quality
Pros:
"The food was good."
"Food was good but, waited 20 mins inside to order (with no one ahead of us)."
"The food came out good and hot."
"I tried the Ch'king burger and it was delicious!!"
"I had the IMPOSSIBLE WHOPPER! It was amazing!"
"Food was BK style and tasted good."
"The onion rings were warm but good."
Cons:
"Drive thru is extremely slow, food was cold."
"The burger was just ok and very small!"
"The food is never right and the vegetables are never fresh!!!"
"WRONG spicy chicken (ordered spicy, got normal, it had no tomato and had cheese, we didn't even order cheese on anything!)"
"The egg was undercooked, and the biscuit was overcooked."
"I ordered 2 bacon cheeseburgers and they were both cold, and both of them were lacking bacon."
"It is the ONLY fast food drive up with ONION RINGS -- but recently they come out GUMMY, like they've been sitting around soaking up the oil from the fryer."
Cleanliness
Pros:
"There's ample seating and the building and seating area is handicap accessible/friendly."
"This is a remodel one. Always Clean and fast paced."
Cons:
"All the tables were filthy. Doesn't anyone clean them?"
"The tables weren't very well cleaned and there was a huge mess on the floor that wasn't getting any attention."
"Building is filthy."
"Areas around food prep & floor in general were extremely dirty."
"The place is dirty the worker the don't put gloves the give the food like with hand dirty and have 🪰 around the tables."
"While your standing there waiting you notice how much stuff is on the floor in the back where they make the food."
Order Accuracy
Pros:
"We got the fries, a normal whopper and a normal crispy chicken too, which were (from what we can tell visibly) correct."
Cons:
"Asked for extra patty on a double cheeseburger. They charged us but they never put it on."
"Got a double whopper with cheese meal and a kids meal. They forgot to put the burger in the kids meal."
"MISSING Double-Whopper (no mayo no tomato)"
"Almost every time *something* ends up wrong in the order."
"They often forget things in my order."
"It's pretty disappointing going through drive thru getting home and your order is wrong."
"The drive thru the person could not get the order right I had no food bought 2 #9's and cheese sticks mozzarella and got 1 number 9 will not go back to 5th street in reading."
Value
Pros:
"Stick with the specials and look for coupons in the mail!"
"With the app, they have a loyalty and rewards program to earn points with every purchase and regular discount offers like $3 Whopper Wednesdays."
Cons:
"Bought food: cost $17 and cents. No ketchup, mustard pepper or salt given."
"Refused to honor discount card. Purchased a discount card thru a local fundraiser which stated specifically that this BK would apply a 10% off discount. Card good til 9/30/2023. Manager refused to honor the card."
"Definitely will NOT order them here anymore and the price if their Veggie Burger is too expensive."
"When did fast food become as expensive as a restaurant?"
Speed of Service
Pros:
"Sometimes it takes a bit longer than expected to receive orders, when the restaurant is busy, but that's to be expected. Fast paced and fast service when not crowded."
"Not bad for quick food."
Cons:
"Drive thru is extremely slow, food was cold."
"Food was good but, waited 20 mins inside to order (with no one ahead of us)."
"Took 20 mins to get food as drivethru was packed but I enjoyed my food."
"20 min it took to get food...this is not fast food at all."
"We waited almost 1/2 hr after ordering before we got our food."
"Service was awful. Was there at around 10 am. It was fairly busy, but not overly busy. It took 15 minutes for me to receive my two bacon croissants and hash browns."
"Waited in line half an hour, ordered and paid for 6 got 5 cold bacon cheeseburgers."
Staff Attitude
Pros:
"At least the employee was nice though so that is a plus!"
"I ordered via drive thru, and the cashier asked if I wanted a crown. I'm nearly 40 and never said 'yes, please!' so quickly. It made my inner-child incredibly happy. BEST. DAY. EVER!"
Cons:
"They don't care, are very slow, and the customers were standing around shaking their heads in disgust at the horrible service they were given!"
"Worst place EVER!!!! not only is the wait time horrible BUT I never ever get the right order!"
"When I asked for any suggestions one worker states 'I don't know everything sucks'."
"This BK is horrible. The staff is extremely rude, very slow, and the food is a complete mess."
"Service was horrific! The drive thru line was wrapped around the building and out into the street so we decided to go inside and order. That was a huge mistake!"
"Need new workers there's! Always getting someone order wrong and want to give attitude."
"Drive thru took almost 20 minutes to get through."