"The staff is great!.. thanks to Taylor, Lamar, and Marline!!!"
"Every employee was so fun and helpful."
"The staff were all incredibly friendly."
"The young man who helped us out was so helpful, funny and energetic."
"The staff were really nice with us."
"The staff was amazing, kind, friendly and helpful."
"The staff was so nice."
Cons:
"Game time!: You would think someone would greet you, or welcome you, or some semblance of customer service."
"The process was managed very poorly, very weak communication from the company."
"The manager was awful, she was surly and nasty."
"Management is at best indifferent, at worst incompetent and surly."
"We informed the staff of the malfunction however they acknowledged the problem however did not offer a solution."
"The website is very misleading."
"Didn’t open the doors till 15 minutes before the party started."
Game Experience
Pros:
"The interactive games were challenging yet so fun."
"It was the most immersive experience I ever had."
"The laser room was the biggest surprise also the best."
"We had so much fun with the variety of games and were so engaged."
"The games are fun, engaging and just challenging enough to make you think but not so hard that they are frustrating."
"I enjoy all the games, especially the paint bomb it was really cool."
"The puzzles were great and physically involved verses just tech based puzzles which give you time to beat the last puzzle."
Cons:
"The last interactive made it less appealing."
"It was fun but a few suggestions would be MAKE THE ROOMS NOISE PROOF!!! nothing worse than trying to think with 1000 kids screaming at the top of their lungs…."
"While playing the echo chamber round, the sensors in the room malfunctioned and we were unable to play."
"Game play: The games were fun but I wish they were upkept better."
"One thing to note, the grid room had an issue where the sensors would not properly detect anyone towards the left side."
"The games were fun but I wish they were upkept better. Multiple times, the sensors were poorly reacting to the bracelets."
"Really fun Escape Room Experience....I wanted the puzzles to be more difficult, and there be more air conditioning in the venue."
Facility and Equipment
Pros:
"Lockers also have a built-in locking mechanism."
"Loved that the lockers were free to use while there and the hazmats suits covered everything."
"The facility was clean, cool and overall super fun."
"The building was clean. We noticed a staff come and wipe down after we finished to get ready for the next group."
"Clean environment, friendly staff, fun and exciting activities for families!"
"The facility has the perfect look and atmosphere for this concept - very industrial and raw and makes you feel like you are inside a video game, which is really cool."
"They provided lockers for our belongings."
Cons:
"The scanning of wrist bands is really buggy."
"The RFID system that every game is based around is extremely faulty and results in losing most of the games in a way that doesn't feel fair."
"The scanner on the wall did not read the wrist bands well."
"Some of the screens in some rooms did not work. The wristband did not respond well with some of the scanners."
"Very cool idea but the glitchy wristband scanners and some faulty sensor in the laser room really detract from the experience."
"In the last game room before the paint room, paint and water were seeping through on the floor, which caused the floor to be slippery."
"The game rooms are just bare unfinished rooms with some enter n don’t enter taped on the doors."