Beat The Bomb Brooklyn Reviews Summary

Category: Escape room center

Address: 255 Water St, Brooklyn, NY 11201, USA

Phone: +19179831115

Rating: 5.0
based on 327 reviews.

Staff and Service

Pros:

  • "The staff is great!.. thanks to Taylor, Lamar, and Marline!!!"
  • "Every employee was so fun and helpful."
  • "The staff were all incredibly friendly."
  • "The young man who helped us out was so helpful, funny and energetic."
  • "The staff were really nice with us."
  • "The staff was amazing, kind, friendly and helpful."
  • "The staff was so nice."

Cons:

  • "Game time!: You would think someone would greet you, or welcome you, or some semblance of customer service."
  • "The process was managed very poorly, very weak communication from the company."
  • "The manager was awful, she was surly and nasty."
  • "Management is at best indifferent, at worst incompetent and surly."
  • "We informed the staff of the malfunction however they acknowledged the problem however did not offer a solution."
  • "The website is very misleading."
  • "Didn’t open the doors till 15 minutes before the party started."

Game Experience

Pros:

  • "The interactive games were challenging yet so fun."
  • "It was the most immersive experience I ever had."
  • "The laser room was the biggest surprise also the best."
  • "We had so much fun with the variety of games and were so engaged."
  • "The games are fun, engaging and just challenging enough to make you think but not so hard that they are frustrating."
  • "I enjoy all the games, especially the paint bomb it was really cool."
  • "The puzzles were great and physically involved verses just tech based puzzles which give you time to beat the last puzzle."

Cons:

  • "The last interactive made it less appealing."
  • "It was fun but a few suggestions would be MAKE THE ROOMS NOISE PROOF!!! nothing worse than trying to think with 1000 kids screaming at the top of their lungs…."
  • "While playing the echo chamber round, the sensors in the room malfunctioned and we were unable to play."
  • "Game play: The games were fun but I wish they were upkept better."
  • "One thing to note, the grid room had an issue where the sensors would not properly detect anyone towards the left side."
  • "The games were fun but I wish they were upkept better. Multiple times, the sensors were poorly reacting to the bracelets."
  • "Really fun Escape Room Experience....I wanted the puzzles to be more difficult, and there be more air conditioning in the venue."

Facility and Equipment

Pros:

  • "Lockers also have a built-in locking mechanism."
  • "Loved that the lockers were free to use while there and the hazmats suits covered everything."
  • "The facility was clean, cool and overall super fun."
  • "The building was clean. We noticed a staff come and wipe down after we finished to get ready for the next group."
  • "Clean environment, friendly staff, fun and exciting activities for families!"
  • "The facility has the perfect look and atmosphere for this concept - very industrial and raw and makes you feel like you are inside a video game, which is really cool."
  • "They provided lockers for our belongings."

Cons:

  • "The scanning of wrist bands is really buggy."
  • "The RFID system that every game is based around is extremely faulty and results in losing most of the games in a way that doesn't feel fair."
  • "The scanner on the wall did not read the wrist bands well."
  • "Some of the screens in some rooms did not work. The wristband did not respond well with some of the scanners."
  • "Very cool idea but the glitchy wristband scanners and some faulty sensor in the laser room really detract from the experience."
  • "In the last game room before the paint room, paint and water were seeping through on the floor, which caused the floor to be slippery."
  • "The game rooms are just bare unfinished rooms with some enter n don’t enter taped on the doors."

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