Jump Town USA Reviews Summary

Staff and Service

Pros:

• "The workers were polite, pleasant, helpful, and knew what they were doing."
• "The staff went above and beyond for us, they were so sweet and accommodating with the kids."
• "The girls were exceptionally friendly and engaging to the kids."
• "The staff are very friendly and accommodating."
• "Amy was a pleasure work with: she made the process of booking the party a breeze."
• "The staff was super attentive and very, very kind to all the children and adults!"
• "The staff is fantastic, they're kind and patient with the children and so helpful to the adults."

Cons:

• "Staff rude and not knowledgeable about learning who your host is."
• "Only thing I didn’t like was I was told there would be a head party host but no one introduced themselves to me when we got there so I didn’t know who was the head host or any of their names."
• "The staff ignored me and didn't make any accommodations or recommendations."
• "Two of the teenage staff members were hitting younger children aged four to six."
• "They really need to work with their staff to learn basic party experience."
• "I asked for help with the balloons from your staff and they looked at me baffled like I was speaking a different language."
• "The staff didn't even know who the host was."

Cleanliness and Maintenance

Pros:

• "Place is clean and well maintained."
• "The place is CONSTANTLY getting updated with new bouncers and fun activities for the kids, super super clean, and the staff is very very kind!"
• "The place is clean, the staff are wonderful, and even the pizza was good!"
• "This place was hands down the best Bounce party place. It runs like a well-oiled machine."
• "The place was clean, the staff was incredible and the kids LOVED it."
• "The venue is ultra clean and so well maintained!"
• "The facility was clean and well-maintained."

Cons:

• "They don't even own a mop....and that's just some of the issues I had to deal with."
• "The lack cleanliness of the establishment and that the party hosts did not remove the cake toppings correctly(even though they were informed) and we had children choking on the cake."
• "Kids and adults had to eat pizza with vomit from the sick child on the floor."
• "The bathrooms were filthy."
• "Far too loud in there. Sounds like jet engines taking off due to the inflation devices."

Party Experience

Pros:

• "Big spaces reserved for just your party!"
• "Everyone had a absolute blast!"
• "The kids had a blast and parents are all giving me great feedback!"
• "Kids had so much fun!"
• "We have received many compliments on the venue and food."
• "The kids especially enjoyed the glow black light room and DJ!"
• "Everyone loved the glow in the dark room with bubbles and music!"

Cons:

• "I am very sad to inform that we had my granddaughters birthday party at this facility last week. It went terribly wrong."
• "I HAVE REPORTED YOU and me and my 30 guests are telling everyone we know about our horrible experience."
• "The one thing I really didn’t care for is that they were so on time to kick us out of the first area but they made us wait by the door for almost 10 mins because the other room wasn’t ready."
• "Won't be returning but that's ok. I hope others enjoy or perhaps the noise level gets worked on."
• "Since whether you pay 600 or 3000 just pay you will have other parties and strangers there just save your money and book the cheaper party there."
• "It’s unfortunate that these two individuals are giving this place a bad name but there needs to be better oversight from the owners."
• "Feeling of being rushed and seeing this as a birthday party mill."

Facility and Amenities

Pros:

• "Water fountains in both rooms."
• "Plenty of different bounce houses to explore with slides and obstacles."
• "They have private and street parking, food is not allowed and they have a private sitting area for kids to enjoy pizza and cake after the bounce portion is over if you reserved for a private party."
• "Lots of parking and easy to get there."
• "This place is very clean. Extremely organized."
• "Every room had just enough time and they wrangled the kids into the next area efficiently!"
• "The transition from room to room was great."

Cons:

• "Apparently, fully private means other parties are going on so expect to see hi to people you dont know."
• "They have a million parties happening at once."
• "It was ok for small kids."
• "There isn't really a walk in option and I understand why."