ALMIR CO. Reviews Summary

Customer Service

Pros:

• "Excellent customer service!!! Everyone is always professional and welcoming."
• "Luis was super helpful to me right away, he has fixed my screen before for an incredible price and was also able to help with a glitch."
• "The customer service was outstanding! Cathy was very professional and helped me find exactly what I was looking for!!"
• "Amazing customer service. My phone had water damage, they took my phone, and within a few hours, replaced my water-damaged screen."
• "Extremely good customer service and you can't beat the price."
• "An absolute pleasure shopping here, great customer service, workmanship and a overall pleasant customer experience"
• "Alana went above and beyond my expectations for customer service."

Cons:

• "Worst place to get a phone and service I traveled almost an hr after calling the week before no answer."
• "Also they tried to give me considerably less for my trade in after telling me they would give me certain amount."
• "They aren’t responsive, I went in told them they said it was a hardware issue."
• "This store is a joke don't know what they have and lie to customers in their face bad experience in this place."
• "So pissed off at these ppl. DONT GO HERE .. NO CLUE WHAT THEY ARE DOING.."
• "Customers service does not exist there. Horrible experience"
• "Decietful and dishonest and unprofessional."

Repair Quality

Pros:

• "They even delivered me my new phone in the pouring rain"
• "Just got my s10plus fix these guys are definitely the best price and service was amazing friendly environment and they hook me up with free case I would definitely recommend them to anyone thanks for your help brother 5 🌟 🌟🌟 🌟🌟"
• "They replaced the battery in a little over an hour for about fifty bucks."
• "The screen replacements are quality parts and I recommend them to all of my friends and coworkers."
• "Great place for your phone repairs. Best price around, less than 80.00 dollars for an iPhone 12 broken screen replacement."
• "The best phone repair shop in Allentown!!! They replaced my phone screen (12 pro) in less than an hour."
• "They fixed my cracked screen super quick."

Cons:

• "they messed my phone up but the screen was fixed"
• "Tried to sell me a phone as new but when I called my company to activate it the phone was blacklisted."
• "Took my phone here 2 times to fix again first time it was for screen they did fix it but left glue all over my phone and the screen they used had wrinkle corners you could see it screen didn't even last a year and went bad on me..."
• "So, I paid almost $300 for a phone that lasted 2 months."
• "I'm basically told there's no one there to work on my phone"
• "DO NOT BUY IN THIS STORE!! My husband bought a phone here for my mom, and 2 months later, it stopped working."
• "Very bad experience went to get home button replace and it still doesn’t work took to Apple store they say I didn’t even get a home button that actually goes with my iPhone."

Product Selection

Pros:

• "They don’t just only have phones and watches they also have speakers AirPods game systems all the tech needs"
• "One of the best places to fix your phone because if you chose to hang around and wait, there are plenty of food spots and shops around!"
• "They have a large supply of phones/tablets/laptops for sale, as well as accessories"
• "Their products are definitely some good stuff from a multitude selection of cell phones and accessories to a wide selection of speakers and headphones."
• "Good store for used and in good condition phones, almost all are unlocked"
• "I just purchased a new laptop from here And it works like new. The windows on it was squeaky clean and it even came with antivirus software."
• "This place has by far what i would definitely consider the lowest apple product repair prices anywhere."

Cons:

• "Smart watches are trash"
• "they selling fake airpods and who knows what else."
• "Paid $75 for a watch it only gives military time, the metal on the bottom corrodes when you sweat"
• "Worse experience. They will 'repair' for cheap but just know some of your authentic parts might go missing and they didn't even fix the back plate."
• "They robbed me for my 'exclusive phone color' and had no reasoning for it"
• "I decided I wanted a refund for false pretences. They said they could not refund"
• "When I went back to get a refund they told me there was nothing can do for me and continued to say they were real."

Store Experience

Pros:

• "The first thing I noticed when I walked in this store was ORGANIZATION. Very Clean; all items had a place and there was a place for every item"
• "The entire atmosphere of the store has changed from just your basic repair shop to amore high end and professional business."
• "Almir Co. THE BEST CEL PHONE RETAIL AND CEL REPAIR STORE IN THE LEHIGH VALLEY."
• "service was quick and easy"
• "I just really love the honesty behind it all"
• "the store is clean and easy to navigate"
• "He takes pride in his work"

Cons:

• "I believe now because im sure they took mine to sell it forward"
• "I'm banned from the store according to the 'boss they could not reach'"
• "They said they could not refund and if they did, they would charge me a restocking fee 35% of what I paid"
• "Then he made some racist remarks as I was leaving. Never buy anything from this place plain and simple."
• "The computer was never opened I assumed they opened it to see what part to order but now all of a sudden it’s a problem they never called us about anything and if there was a note why I had to wait 20 mins to be told the tech left a note on the computer smdh waste of time and very unprofessional!"
• "Once expressing that the customer service being provided is horrendous the shop managers way of handling the situation was to say he can no longer fix the laptop."
• "If you have an iPhone don’t go there, they fixed my screen but the day they did my phone starting having other issues."

Value

Pros:

• "prices beat the competitors"
• "could save me some coin"
• "I just got a more rhan amazing deal on fixing my iphone 7 it was suoer fast and even got a free screen protector to go with it."
• "I always go to Almir for years now, And I must say they have great prices for screen repairs and parts."
• "Love this place I feel like family here. The worker is like my brother he makes u feel welcomed they give u the best prices."
• "great prices"
• "prices are reasonable"

Cons:

• "So, I paid almost $300 for a phone that lasted 2 months."
• "I paid $385 to receive my screen fixed but my phone was a complete different color"
• "Prices are cheap for a reason. I went to get my screen repaired and was told 45 mins, but waited an hour and a half."
• "They said they could not refund and if they did, they would charge me a restocking fee 35% of what I paid"
• "Now I have to go pay all over again to get my phone fixed the proper way! Don’t go here."
• "I would rather pay more at the places who fix your phone right in front of you for 10 minutes then waste half my day with their shenanigans"
• "I bought a unlocked phone here, and it was not compatible with my company. I tried to return it and they wouldn't return it horrible customer service."