Address: 1519 Sullivan Trail, Easton, PA 18040, USA
Phone: +14848235093
Rating: 4.6
based on 202 reviews.
Customer Service
Pros:
"Josh has been nothing but friendly to me which is always a sigh of relieve."
"Jess and her staff were great. I showed up with my own tires to be mounted and balanced they were more than willing to help me and got the job done in a timely manner."
"They even gave us a discount to match our home shop rate."
"Their service is absolutely fantastic. I’m so thankful for all their work and customer service I’m never changing places."
"Zack was polite and efficient and handled customers deftly without ever appearing rushed or impatient."
"I highly recommend Mavis, especially if she is on duty, for any automotive needs."
"Had a great experience with Lyn and the folks at Mavis Discount tire!"
Cons:
"I was told that the inspector went home for the day and they tried to call and leave a message, I didn't see a call from them."
"Wasted hours of my time. I called days ahead of time to schedule an inspection for Saturday. I get there on Saturday. They don't see my appointment."
"They call me 3 days later saying that the date I picked was not available and we had to reschedule."
"Do not go here. There are a lot of angry customers and this seems to be a common theme among other reviews."
"Poor customer service. Will not do business with Mavis Tire again."
"Mavis failed to contact him when the service was completed that evening and made him wait until the next morning."
"Stay away from this place, I'm a retired man who spent 40 years as a Automotive Service Consultant and Service Manager at several large Dealerships in the Lehigh valley ..."
Appointment and Scheduling
Pros:
"They came to my rescue! Tom and his crew fit me in on a very busy day to replace a flat tire the day before I was flying out of town."
"Gentleman at the front desk helped set us up with a drop off appointment for a tire patch."
"Jessica was the best ... we were traveling from NYC area to central PA ... and we got a flat halfway there ..."
"Lynn works on the location on Sullivan trail deserves a lot of recognition and is someone that I would 100% recommend!"
"This location is my new favorite. The employees are supes nice and not a$$holish or creepy. Good sense of humor & personable as well."
"Josh was an incredible team member. He was knowledgeable, extremely friendly, and efficient."
"Very helpful and knowledgeable. Jessica and Lynn were very helpful. Jessica gave me discounts I didn’t even know about!"
Cons:
"Made a Monday morning 9 am appointment for a state inspection on a one year old car... I was told it would be 4 hours."
"Got a call to come in, I drove 20 minutes to get to the shop and once I was there I was told that the shuttle was cancelled for today and my tires were not coming in."
"Called them...asked for a quote to change tires for my truck. I was very specific asking them to give me the full out the door price for their service."
"I made an appointment online for an oil change and tire rotation for 12pm. My husband dropped the car off before 12. He arrived back at 3pm to be told my car hadn’t been touched yet."
"First appointment I made for inspection, I arrive and they tell me they booked over it since no information was given online, which it was…"
"Scheduled an appointment for new tires on my car, when I arrived they told me the tires were not in stock."
"We will never go back there again and I will tell everyone of their poor service and Very RUDE workers !"
Pricing and Charges
Pros:
"Prices are competitive."
"We bought new tires for our daughters car about 7 months ago, great price."
"The price of the 4 new tires were great compared to other estimates that I had received."
"It's my go to place for tires because of the great pricing."
"The Falken Wildpeaks they put on our pickup trucks.....an F150 and a Sierra....have been great."
"Good prices & if they don't have the best prices, they'll make sure to beat any competitor that has a lower price."
"Rates were reasonable also. Great atmosphere have to throw a plug in here too her desk guy Ron good guy with good name."
Cons:
"Called them...asked for a quote to change tires for my truck. I was very specific asking them to give me the full out the door price for their service."
"Was charged almost 100 dollars over what I was told it was going to be when I went to go pick up, when I specifically asked what it would be out the door all taxes and fees."
"Had my rotors and brakes done the end December of 2021 and paid around $400.00. In April 2022 they tell me I need them to be replaced. Not even 4 months later. And they want me to repay for labor."
"I went there for 2 tires they told me the ones I preferred were wrong that I needed to buy a different pair. I did and had to pay 50 extra for them."
"This place is an absolute joke. For the second time in a row they have advertised a Black Friday sale that is misleading and inaccurate."
"Mavis's mistake cost me $323. Very disappointed in their service."
"They never rotated the tires and said they did but I tow with this f250 diesel and could tell tires weren’t moved at all."