Pep Boys Reviews Summary

Customer Service

Pros:

• "The tire consultant Jon took good care of the car and my wallet. He was polite and friendly."
• "Very friendly and accommodating!"
• "Alex is an excellent employee for Pep Boys - Thanks for your help Alex."
• "They were genuinely interested in helping customers and were not driven by sales targets or commissions."
• "Received a new tire right before they closed. Gabriel and his staff were very efficient, professional, and provided courteous service."
• "They are good communicators who provide full transparency on what your car needs, how long it will take and how much it will cost."
• "Just want to say that these guys are great. Honest. Professional and always willing to answer any questions that I may have."

Cons:

• "Won't go back there again."
• "Be prepared to spend an unreasonable amount of time in a place trying to milk as much money as possible out of you."
• "What's the point of having the ability to schedule appointments online if they aren't checking their system to confirm them."
• "Never letting Pepboys touch my vehicle again."
• "If I could give this place zero stars I would."
• "Please don’t go to this place if you want to save your life."
• "Absolutely horrendous place. I scheduled an appointment on Thursday for Saturday at 11a.m. I show up at 11 and they tell me that they are backed up and it will take a long time."

Quality of Service

Pros:

• "These guys were the best. Very expert and cost-conscious and truly went above and beyond to get my car up and running and back to me as quickly as possible."
• "They managed to get my truck done early and were quick with the checkin and check-out."
• "I made an appointment online for 9AM Sunday. I arrived at 9 and a few minutes later they took my car right away."
• "If they make a mistake or fail to resolve an issue with your car, they act with integrity and complete the job to your satisfaction."
• "Had some issues and needed a quick repair on some major parts and someone who would work with our warranty company. Scott Snell got the repairs done in a timely manner and was a pleasure to work with."
• "They quickly brought my car into the shop, installed all 4 tires, and performed a wheel alignment."
• "Both jobs went great and a good price too."

Cons:

• "Dropped off my truck at 1pm to get a tire plugged. At 3pm the tire was still not looked at."
• "The worst experience I’ve had for tire replacement."
• "They used to offer free diagnostics whenever I went, but recently they charged me 100$ and suggested repairs over 1000$ in repairs after a 2 hrs long wait."
• "Was not provided a report printout on wheel alignment."
• "This not only caused unnecessary wear on ALL my tires but also put me and my loved ones in danger while driving on the road!"
• "The stress of this was exacerbated by the fact that the facility's service manager took his time in initially getting back to me."
• "They wanted to charge me $661 for 2 front struts that they were going to purchase from advanced auto parts across the street."

Professionalism

Pros:

• "Have to give credit where it’s due. I stopped coming here years ago after an awful string of experiences but recently between Jordan, George and some others I have had fantastic experiences my last few times in!"
• "Jordan went above and beyond to make my last min service Easy, professional and perfect!"
• "Professional, Prompt, Courteous, and Neat/Clean are just some of the words I would use to describe my experience at this location!"
• "Mechanics were very polite and helpful."
• "Definitely appreciated that they were cost-conscious, friendly and professional."
• "During my recent visit to Pep Boys, I was struck by the exceptional level of service provided by the staff."
• "The Mechanic at Pep Boys did a great job. He was fast and I was completely satisfied with the service."

Cons:

• "Completely unprofessional....some of the worst customer service I have ever seen in the auto industry."
• "They never admitted any mistake from their end and clearly refused to honor any work to be done for which I already paid."
• "Rude place. Do not go here. No value for people's time."
• "I was spoken to in a very rude manner by two different employees at this location."
• "This African American girl is such a liar and she started putting me on fault for coming 5 mins late, even after calling and confirming before hand."
• "The customer services is horrible."
• "This is the worth place you can go to, very bad customer service, people who work at the service & tire section are very rude."