Gaia & Loki Reviews Summary

Category: Vegan restaurant

Address: 346 Grove St, Jersey City, NJ 07302, USA

Phone: +12013090027

Rating: 4.7
based on 131 reviews.

Customer Service

Pros:

  • "The customer service was on point."
  • "Cyrus was fabulous."
  • "Our server Cyris was amazing. She was attentive and very personable."
  • "Customer service 10 out of 10."
  • "Our server James was so sweet!"
  • "Servers are sweet and accommodating too."
  • "The staff is very nice and service is prompt."

Cons:

  • "The staff seems interested in fulfilling take out orders and are not interested in bringing out orders for in person customers."
  • "We always get one particular server Eli who is absolutely terrible and can use customer service training."
  • "I spoke to Eli and his customer service was horrendous."
  • "A slightly unprofessional operation with rather slow service."
  • "Our waitress was inattentive and very unhelpful."
  • "Unfortunately the service has been pretty bad."
  • "More than an hour wait for food. No adjustment to the bill."

Food Quality

Pros:

  • "The tofu scrambler and breakfast burrito. The presentation was gorgeous."
  • "And the blueberry muffins are way better than regular muffins."
  • "The food is off the charts."
  • "The food is absolutely fantastic! You can tell everything was made fresh!"
  • "The mushroom Alfredo was so good, and I liked that it was creamy and hearty but without any dairy."
  • "The depth of the flavor of the food was exceptional in every way."
  • "Everything on their menu is delicious."

Cons:

  • "I took off a couple stars because my main dish was really lacking in flavor, so I only took a bite or two."
  • "I tried the mushroom gyro before and it wasn’t my favorite, a bit bland for my liking."
  • "Everything from the water to the food tasted like bleach."
  • "However, the vegan cuisine not so perfect. The dishes with a big amount of bread and potato."
  • "The food did not come out all at once and much of it waited under the heat lamp for our absent waitress."
  • "The food is below average. We ordered few appetizers and decided to walkout. The food was bland and tasteless."
  • "Pasta with zucchini noodles was watery and not that spicy even though it says spicy in the menu."

Ambience and Atmosphere

Pros:

  • "Ambience was welcoming and relaxing."
  • "It’s byob, very cute atmosphere but also really yummy food."
  • "The interiors are very chic and modern."
  • "what a lovely and warm brunch spot! perfect for dates."
  • "The interiors are chic and give the place a good positive vibe."
  • "Atmosphere: cute, with thoughtful decorations."
  • "Ambiance x decor was elegant."

Cons:

  • "We spent the entire night thirsty and had to waive someone down to refill our drinks."
  • "The service was mediocre despite them not being busy."
  • "I wasn't expecting it to take 2.5 hours out of my day to have lunch here."
  • "A Front Desk Maître d' whose blasé disposition and indifference when seating us really hindered our enjoyment of the restaurant’s aura and atmosphere."
  • "I wish there was an option for no star but well okay the one star is probably for the great ambiance but apart from that I don’t believe I have a reason to give any stars."
  • "The table which we were seated at was right next to the washroom which is not a pleasant experience while having food."
  • "Never go there. I was charged 114% as a tip amount on my $26 bill."

Value

Pros:

  • "Portion sizes are adequate."
  • "Portions are good- can definitely have leftovers for the next day."
  • "Huge portions, reasonably priced for the NYC area."
  • "Everything else was delicious and portion sizes are good."
  • "Their 'eggs, bacon, and sausage' were all high-quality faux meats."
  • "The breakfast potatoes had a TON of flavor."
  • "Many gluten-free options and a vast variety of options are on the menu."

Cons:

  • "I was surprised at how little food it was for the price."
  • "The serving quantity is small."
  • "The pasta is really tasty but the portion size is so small."
  • "Its a little bit on an expensive side but worth visiting at least once."
  • "Though the price is on the higher side."
  • "It’s mostly tomato and pepper you get, which is a shame since the sauce is so flavorful but where are the noodles..."
  • "When I opened the bag I was surprised at how little food it was for the price, but once I tasted it I ate my pride. The food was delicious!"

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