Mavis Discount Tire Reviews Summary

Customer Service

Pros:

• "The professionalism and expertise displayed by the entire team were truly commendable."
• "Service was timely and done professionally."
• "The staff at this location were very kind and thorough."
• "Sean who works the front desk is GREAT! Very helpful and professional and honest."
• "Most importantly Jesse was extremely knowledgeable, very communicative and helpful."
• "The staff here is super friendly and made everything really convenient for me."
• "Kerry immediately greeted me and addressed all my concerns."

Cons:

• "I will not be returning for anymore service at this location."
• "Very inconsiderate and exceedingly unprofessional. I will never use this facility again."
• "Great job losing a customer over 30 bucks."
• "I felt very frustrated, they treated me badly and they are very incompetent."
• "however the service manager (Angel Reyes) is such a scam and a liar extremely unprofessional."
• "I am very disappointed with management at this Mavis."
• "Just stay away place has horrible customer service."

Efficiency of Service

Pros:

• "This place was great! Service was really quick and they didn't play games or anything with me."
• "I was back on the road in less than 20 minutes. Tire repaired !!"
• "They took it in the shop the minute we got there and immediately got to work."
• "Great Service. Was in and out in no time."
• "Went there to replace a tire and was in and out pretty quick. Great price for the quality."
• "They took my car in within less than 10 minutes. Their service was fast."
• "Tire repaired in less than 15 minutes of giving them my keys."

Cons:

• "It took 2 people and over 15 minutes to even locate my appointment in their system."
• "I vent on Saturday because of a flat tire on my car, but not only did they not fix it the first time, but when I came back again for the same problem, after watching for an hour, they couldn't even get a flat tire....."
• "Came in for a simple tire valve replacement and it took them 1:30 hours to tell me they don’t have it."
• "After they took AN HOUR AND A HALF to complete my oil change after giving me a timeframe of 30-40 minutes."
• "After being there for over 2 hours just to change my tires."
• "As I declined the $1000 work, the cost of drum alignment suddenly went up to $50."
• "Less then 20 miles later the oil filter fell off while I was driving and the oil came out and seized the engine."

Integrity and Transparency

Pros:

• "David was very helpful. I had a little piece of metal in my tire... Saved me a lot of money."
• "They called me before doing anything and let me know all the details I needed including how much it would cost."
• "Not only did they diagnose and fix the issue with my car promptly, but they also provided clear explanations every step of the way."
• "David helped me select the safest tire within my budget and also got an awesome deal using a Mavis credit card with rebates!"
• "The same exact tire that I was going to buy at another store was about $60 less here!"
• "The price I was quoted on Saturday was not exactly the same figure as I paid, but the manager discounted the price to more closely match the quote."
• "The mechanics are very knowledgeable and transparent."

Cons:

• "I mean how do you screw up an oil change? It is one of the simplest things to do on a car."
• "At the store, the clerk showed the price of the tire was higher... This to me is a deceptive policy from corporate level."
• "Called for a price quote on 4 tires and a wheel alignment... I was told the wheel alignment was not included in my original quote and I would have to pay an extra $99."
• "I was told my brakes were worn out and needed to change them asap at a cost of $250... my back brakes and shocks are 'BRAND NEW'."
• "I was quoted $1300 + for rear brakes rotors and calipers ....there's no way that job can be that expensive."
• "Non matching and after-market parts were used instead of OEM or equal spec parts."
• "I just had to pay thousands of dollars to fix my car because one of the mechanics tried using a tool to move things around near the battery, and ended up cracking and breaking a very important piece."