UNO Pizzeria & Grill Reviews Summary

Category: Pizza restaurant

Address: 801 Neshaminy Mall, Bensalem, PA 19020, USA

Phone: +12153226003

Rating: 4.3
based on 167 reviews.

Service

Pros:

  • "The waitress was very attentive and was quick with anything we asked."
  • "The service was great and would suggest Uno to anyone who wanted to receive great service and food!!"
  • "Staff has always been more than friendly to me."
  • "The service was good, we did not have to wait, and the food was very good."
  • "He made sure that we were comfortable, brought us refills and was on point with the service."
  • "Our server was really nice, and very attentive."
  • "Waitress was very friendly."

Cons:

  • "Seems to be overpriced for the quality."
  • "Service was slow even tho the restaurant wasn't crowded."
  • "The host forgot about us."
  • "But ultimately it took him about 10 minutes to come to our table and greet us."
  • "Incredibly slow service ruined the experience."
  • "The service was slow and not very friendly."
  • "Waited for 20 minutes and nobody took our order."

Food Quality

Pros:

  • "Their pizza crust is supreme maybe the best of the pizza chains that are around."
  • "No complaints on the food."
  • "The quality and variety of the food has gone up beyond expectation."
  • "Overall entrees/pizza are good."
  • "The food was quite delicious. The Mediterranean chicken dish was awesome."
  • "Both soups were served hot and with small oyster crackers which we both liked. Delicious!!"
  • "The food was excellent."

Cons:

  • "The deep dish pizza was super salty and was falling apart."
  • "I got the baked haddock and was a little disappointed with how plain it was."
  • "The Atmosphere was pretty good the food visually looked great but lacked big time on flavor."
  • "The sausage was extremely dry and the pizza wasn't crispy."
  • "The thin crust cheese pizza wasn't very thin and had very little cheese on it."
  • "Some food was pretty good and then others (especially the desserts) were not so okay."
  • "Everything was flavorless."

Atmosphere

Pros:

  • "The Atmosphere was pretty good."
  • "Not only were they available for us at such a late time, the service and food was excellent!!"
  • "Wonderful experience especially their pandemic protocols!"
  • "The enviroment is subtle, a little dark, but very relaxing nonetheless."
  • "Great atmosphere."
  • "Very calm but social atmosphere."
  • "Atmosphere is nice and relaxing..like it a lot."

Cons:

  • "The booths that run down the middle of the restaurant have no wall between them... making for a very awkward experience."
  • "The place had dust everywhere."
  • "But as we walked in the restaurant smelled dump."
  • "Relatively clean, loud and dark."
  • "Tiramisu was bad as well."
  • "Pizza was poorly made. Dough undercooked and barely any toppings, just tomatoes chunks."
  • "They advertised on the bring Fido website as being dog friendly and yet we were turned away and not permitted to bring our Greyhound."

Management

Pros:

  • "I am give them 5 stars for management that made things right."
  • "We really loved the Manager, Mike or Michael. He is what makes customers come back."
  • "Shannon, the manager went above and beyond to assure that our food, drinks, and service was incredible."
  • "The incredible manager refunded us two steaks as an apology for the 20 minute delay."
  • "The service was stellar with management visibly on point: checking on tables out in the dining room, speaking with folks the pub area, and greeting new guests at the front of the house."
  • "However the managers were accommodating."
  • "Thank you so much Kobe I gave you the extra star back now you got five stars."

Cons:

  • "That manager was the pits and deplorable. No compassion what so ever."
  • "Manager was never found when requested."
  • "When we told the manager he had the salad 're made' but appeared to be the same salad."
  • "Who is running this place and training the workers? This place needs some inspection."
  • "Every single time the host has not taken down our order correctly and something has gone wrong."
  • "Beware, plant-based eaters: They will rake you over the coals for their veggie pizzas. One of them nears $80 after customization."
  • "I am not sure what this Uno's is trying to do but honestly thinking about calling the board of health on them."

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