Address: 713 Talcottville Rd, Vernon, CT 06066, USA
Phone: +18603758539
Rating: 4.6
based on 142 reviews.
Customer Service
Pros:
"The customer service here is amazing."
"He spent a lot of time listening and made some excellent recommendations."
"Mike went above and beyond to give my son and I a pleasurable buying experience."
"The staff was friendly and helpful without being pushy or overbearing."
"Chris behind the service desk is amazing and his team is exceptional in their own right."
"We worked with Danny to purchase a CAN-AM Defender. He was so accommodating and had a lot of patience while we went over different models."
"Our sales person Michael was great! Very knowledgeable about the product, honest, with a 'no pressure' attitude."
Cons:
"This is how you secure future purchases? This matter wasn't important enough to handle in a timely fashion?"
"Horrible experience! Went to purchase a trailer. Was met with arrogance and an insulting tone."
"Oh... I wanted OUT as I found the same trailer for 1100 cheaper off the lot than they had... DONT BUY HERE!! GO ANYWHERE ELSE!"
"Had one the rudest humans ever communicate about the sale I changed my mind went elsewhere."
"I wanted to buy a bike for my son (Suron) the salesperson that replied to me on facebook was very rude."
"I try to call for more info and there was a very rude sales woman and a manager that thinks that’s ok."
"Went in to buy two snowmobiles and the sales rep totally disrespected me."
Product Quality and Selection
Pros:
"They completed the project on time and on budget and the JetSki runs like new."
"Just got a Ranger 570 from them. All that they promised."
"Great place where the owners are just as passionate about the sports as the customers."
"Awesome store with many great products."
"The selection, price, and attentive staff transformed this browser into a very satisfied customer."
"I bought a Polaris 450 over the phone from Chris... ATV was ready and waiting with winch installed as promised."
"Purchased a new Surron Storm Bee recently and can't recommend Scranton Powersports LLC enough."
Cons:
"Purchased a machine here, upon getting it home immediately didn't like it."
"WARNING, NOT COVID SAFTEY COMPLIANT."
"I will never purchase anything from these guys again… I purchased a brand new 2023 seadoo from Scranton back in June."
"Very disappointed with the turn out of what was supposed to be a purchase of a dirtbike."
"They wouldn't stand by their product, only told me there is no cooling off period in CT and legally didn't need to take it back."
"The worst experience ever i order jet ski in april i gave them deposit they kept my deposit for 5 months when jet ski came they sold to someone else for more money."
"Terrible experience purchasing a side by side."
Service and Support
Pros:
"Had a recall on my machine part was order in timely manner, appt made and machine fixed super quick."
"Went way out of their way to do that and were super incredibly helpful."
"Just brought it back for engine light last week, 4 months out of warranty and they were able to get Polaris to cover repair."
"Chris and his crew were fantastic, they kept me in the loop w text on status and took great care of me."
"The Staff is friendly and courteous, I would highly recommend them to anyone looking for Great Customer Service after the purchase!"
"Very prompt service, professional and honest."
"Now the sled runs beautiful! I wouldn’t go anywhere else. Great service honest employees honest price."
Cons:
"Decided not to purchase and asked for my deposit back... all of a sudden they had done all the “paperwork” and we weren’t “entitled” to our deposit back."
"Service dept is a joke."
"Techs are poorly trained and service department is inattentive to customer needs."
"AVOID SERVICING YOUR ATV AT ALL COSTS HERE!!!"
"Brought my rzr there for a problem I was having an audible grinding noise, told me 2 weeks later the 'tires are making the grinding noise'."
"Same problem happened with my friend, he dropped the machine off for a transmission problem they said it was all set come pick it up my friend went to load it on the trailer and the transmission issue happened right there in the parking lot in front of the service guy."
"Scranton Powersports straight up lied instead of admitting a mistake. That is unacceptable business."
Pricing and Value
Pros:
"Kerwin was great communicating by phone to agree on price."
"Just about the best prices I have seen at a powersports dealer."
"Mike the salesmen worked out a great deal for my trade in."
"Made the transaction very smooth and were willing to negotiate."
"Not only did Scranton Power sports give me a great deal. They also made sure the bike was looking and running like new."
"Got the best price & better yet....VERY HONEST INFORMATION FROM THE SALES TEAM & STAFF!!!"
"Professional, knowledgeable, and friendly staff treat you like family from the minute you walk into the new facility."
Cons:
"I'd give no stars if was available."
"I will be calling small claims court..."
"I suggest to anyone not to go there because they dont honor anything what they tell you they are bunch of liers from sells to the manager."
"Do not bring your machines here for service!"
"I went in to register my quad. Ended up leaving with a brand new set of wheels and tire. After spending $1500 for the set I was under the impression I was getting them mounted for free. Then when I came back to pick them up I was charged an additional $80 to have them mounted."
"Plzzzzzzzzzzzzzzzzz do not waste your time doing business on this place if I could give 0 Star ⭐ I well ..."
"It goes to show they will say whatever it takes to make a sale and they do not care about their customers."