Cycle Gear Reviews Summary

Customer Service

Pros:

• "The young man who helped three of us find helmets was patient, helpful and professional."
• "As always, they have the best customer service!"
• "I’m very happy with the Jacket I purchased and even happier with welcoming, friendly service."
• "This is my favorite store."
• "The staff at Cycle Gear took care of me with top notch customer service."
• "The staff at this Cycle Gear should be the trainers for the rest of the chain."
• "The staff were friendly & attentive without being at all ‘pushy’."

Cons:

• "As long as they sell it they don't care after that."
• "Two problems here, staff that is more interested in chatting with each other than helping you, and lack of size options in the helmets they carry."
• "Employees talking amongst themselves. I had to wait a while to get service."
• "AVOID!!! I have gone to the Manchester location 3 times and I have left annoyed/frustrated every time."
• "New to the bike world. No knowledge of gear and needed a helmet. Received very little help."
• "Staff didn't seem to want to help us unless we were spending $700 on some handmaid helmet they obviously get a big kick back on."
• "Customer service is lacking due to training."

Product Selection and Quality

Pros:

• "Many choices many parts everything. Prices are awesome. Not overpriced good quality."
• "Best place in Ct for riding gear. Helpful staff and more selection than the dealerships."
• "Cycle Gear was awesome! An amazing group of professionals help me find great helmets for my daughter and I."
• "Nice small local shop, LOTS of great stuff, and lots of different styles to choose from."
• "Great gear, for very reasonable pricing."
• "Their pricing is REALLY fair from the accessories to Helmets, Textiles, Leathers, it’s all reasonable."
• "Cycle Gear has a good selection of jackets, pants, helmets, boots and gloves."

Cons:

• "I wanted to buy a helmet but they didn't have my size and suggested I try something different for sizing and then order the helmet I actually want!"
• "They haven't carried a 630 chain since it changed hands."
• "This was my second time in the store. I was rather disappointed. By the selective customer service, miss signed merchandise and the serious lack of women's plus size riding gear."
• "Now it's just fancy motorcycle clothes and overpriced helmets."
• "Had to order tire on line did not get my military discount."
• "Meh… limited selection."
• "But for the amount of texts and emails I get for sales they have going on, barely anything in the store is ever on those sales."

Price and Value

Pros:

• "The lever was a little pricey compared to other places but hey they gotta make money and pay people too."
• "Great buy for $169."
• "The prices were fairly low."
• "They were also less expensive than what the companies website was selling them for."
• "The price was less than expected."
• "The price and availability of the items I was looking for is what makes this a five star post."

Cons:

• "Put me in a bind because I needed item in a time crunch. Not impressed."

Staff Knowledge and Helpfulness

Pros:

• "He seems to know the products he carries better than most people know their own house."
• "After being away from riding for many years I needed someone with a lot of product knowledge on features, fit and safety."
• "It was nice to meet a knowledgeable employee and enthusiast who was concerned more about getting me what I wanted instead of maximizing the sale."
• "Alec helped me out and was very knowledgeable on the products that the store carries."
• "Joe was very knowledgeable and answered all of our questions about helmets and intercoms, and always kept our best interest in mind."
• "Zach was great. He took as much time as I needed and showed me gear right for me; not the most expensive gear."
• "The workers were very helpful and knowledgeable."

Cons:

• "They do not know how to change tubes nor tires with already good tubes attached."
• "I called at 4:15 to check on status and got someone who didn't have a clue and couldn’t be bothered to go in back and check on status."
• "Terrible customer service."
• "Reserved a product online, was supposedly available, was supposed to get confirmation email within 2 hours, never did, got an email 36 hours later saying item was not available."