"Good solid Italian in a nice family restaurant, great service."
"Food was fresh and served promptly."
"The staff always took care of us and asked how our day was."
"Not many places are family friendly in a place like NYC but our waitress was 5*."
"Service was slightly slow but the staff knew all their food and were nice and informative."
"The service was great, we had an amazing experience."
"The service was warm and inviting and the ambiance was cozy."
Cons:
"But unfortunately the service was not so good. The tall server seems like he didn't want us there."
"The waiters were very nice, but inattentive and flighty."
"The service was poor, and we were embarrassed since we had talked it up to a new family member before bringing them there."
"Drinks are way too expensive for a pizzeria, so overall was a horrible experience."
"Service however was pretty horrendous."
"The service is slow and scatter brained."
"The manager was not accommodating at all."
Food Quality
Pros:
"Hands down the best Branzino I have ever had!! It was grilled to perfection over the most delicious and fresh Mediterranean salad!"
"Absolutely the best pizza and pasta in Manhattan right now."
"The Margherita pizza is the best we have ever had."
"The white pizza however was magnificent. It wasn’t greasy but again, needed salt."
"The dough is crusty and delicious, cooked crispy and dark in spots but no burnt places."
"Delicious 'square' pizza with thick crust cooked to perfection!"
"The mozzarella is so fresh and the pizza dough is so perfectly cooked. It's a little pricy but well worth it."
Cons:
"The pizza was dropped by the delivery person, I am assuming, because all of the toppings were at the back of the box and grease was dripping from the back of the box into the floor."
"Margarita pizza was burnt."
"Found a wad of hair in my pasta."
"I ordered pepperoni and it was covered in a blanket of the cheapest, low quality pepperoni you have ever seen."
"Joke of a pizza. $20 + dollar margarita pizza with literally one piece of basil. Flavorless junk."
"The dough was oily and tough and the olives were extraordinarily bitter, making the pizza almost inedible."
"The pizza was cold, and the pepperoni, onions, basil, and black olives were *uncooked.*"
Ambiance
Pros:
"With an ambiance that harkens back to the timeless charm of Old New York, Patsy's provides a crust that crackles with history in every bite."
"The ambiance nice and cozy and the food is delicious!"
"Cozy environment with the exact music volume."
"The holiday decorations and Christmas tree lights made the atmosphere even more special."
"Classic New York Neopolitan style pizza at this restaurant that is frequented by both locals and tourists alike."
"Serendipitously walked up to this great restaurant after a disappointing frustration at you know where! Exquisite service and decor."
"Tucked away on the side street away from crowds, and VERY family friendly!"
Cons:
"Spent a fortune, no bread on table and not good food or atmosphere."
"The floors and table on the first floor leave something to be longed for."
"Extremely mediocre pizza, very expensive Caesar salad-$12 for one person."
"Nothing like the patsy’s uptown, there no to go kinda service and the workers are alright not very patience tho I felt they wanted me out before I got in."
"More than half the tables on the first floor were empty."
"It's a step-down restaurant.. all we could smell was the cellar. It was rotten and permeated the restaurant."
"First floor needs updating."
Value
Pros:
"Absolutely fantastic value for money, superb taste and the staff were amazing."
"If you want affordable pizza and a place to sit down and be served, Patsy's it is."
"Best pizza ever tried in the USA!"
"The quality and the taste of food is superb. The freshly made sauce and the mozzarella cheese allows each bite to be as incredible as the first."
"Good food, could've used a bit more seasoning but was yummy for the price we paid."
"The pasta is superb and the chicken parm sandwich is incomparable."
"The pizza, a harmonious blend of charred edges and robust sauce, speaks to the soul of those who seek the comfort of traditional flavors."
Cons:
"We won’t be back anymore."
"Food was ok but overpriced."
"What I got was a poor excuse with no flavor."
"An individual pizza, garden salad, and two beers totaled $48 before tip, so a bit spendy but it is NYC."
"Extremely mediocre pizza, very expensive Caesar salad-$12 for one person."
"Supposed to be worth $15 but worth $6 at best(if it was not too old). Avoid."
"Prices are NY, so felt a bit expensive but probably not so bad."
Customer Service
Pros:
"I love this location. The manager and server at the other location on 1st and 69th were rude. But the 60th street location is super friendly."
"The service was exceptional."
"Really happy with food and service."
"The staff and management are incredible. Wonderful experiences all around."
"Staff was courteous and attentive."
"The service, food and atmosphere was warm and inviting. The waiters are friendly and we enjoyed conversing with them."
"Friendly staff and the ambience is the key to my 5 stars review."
Cons:
"I did not feel welcomed and felt like no one wanted to take care of us."
"The fact that tourists overrun this location makes it terrible."
"The woman working there with an accent had an attitude like she was confused why I was there."
"Nothing special service very slow even though only 3 families in whole place."
"Bad services over charged me and was very apologetic or friendly."