"They also track your shipments and check to see if you got your package on time!"
"John was able to help me above and beyond when I returned a guitar that didn't work out for me."
"Eric did everything possible to accommodate my needs."
"Rose was extremely helpful, knowledgeable, timely and most importantly honest."
"Eric and Rick for the outstanding service and genuine customer care."
"Rose stayed with me every step of the way from start to finish to make sure everything worked out perfectly."
Cons:
"Sometimes the employees will plug in and play so loud you can't hear yourself on the other side of the store."
"I was told that all appointments had been filled."
"Do no trust this people, I have bought instrument online and paid for it + shipping costs... They said that wont ship it, due tech problems."
"Went to the shop and it was closed. They should post somewhere that they aren’t open for the public."
"I've had more difficulty with receiving my items than I thought would/could have been necessary."
"Leo has not emailed me back since the 18th."
"I want to give this place a good review but the customer service is terrible, I called inquiring about guitar pickups they had listed on there site. Said they would call right back and I still haven’t received a call."
Product & Pricing
Pros:
"I bought a Martin 000-18 for a very reasonable price including the case."
"The Music Zoo sells only the finest and respects customers with competitive prices."
"Great selection of guitars, both new used and vintage."
"Then the guitar was in much better condition than how it was described on the site."
"The store is beautiful and the guitar rooms filled with some of the nicest guitars available on the market at fair prices."
"Item was shipped well and the quality and price are amazing."
"Price was extremely reasonable."
Cons:
"They sell expensive guitars without checking them first."
"Also watch out for used gear being sold new."
"Like the guitar they sent me. Looked at the receipt to find that even though they promise 'free shipping' I was charged for it anyway."
"The guitar had a few notable issues, which is probably why it was cheap, but luckily they were fixable."
"Bass came totally unplayable setup was not even looked at must less checked intonation was so far off could not tune."
"The guitar of your dreams may not actually be available!"
"It did arrive with one pickup a slightly different model than advertised, so they shipped me the advertised one that arrived within 2 days."
Shipping & Delivery
Pros:
"I received it in under two days (free shipping), fantastic service."
"I bought an Ltd guitar online and had it shipped to me on the same day."
"The guitar came setup nicely, packaged well and arrived fast."
"He verified it in stock and was ready to ship. AND! IT SHIPPED THE NEXT MORNING!"
"Guitar arrived next day in excellent condition as described."
"It arrived very quickly from the East Coast to the Midwest."
"I purchased a guitar at about 11AM and by 1pm I had a tracking number."
Cons:
"Just drove 3 + hours to look at what was suppose to be a suhr modern case as listed... it did not fit."
"I ordered a guitar for The Music Zoo but it was damaged in transit."
"I ordered a guitar for my daughter online and unfortunately it was damaged during shipping."
"I've made (3) purchases with them in the past 2 months... they refused to cancel the Reverb sale and honor the verbal sales agreement we just made over the phone."
"It's taken dozens of emails back and forth to get to the point where I don't know if I'll ever get my stuff."
"I now apparently need to wait even longer for my items; since enough time has passed that I guess one of the items I wanted is out of stock again."
"Despite the damage not being their fault, The Music Zoo graciously offered me a full refund and even paid for the return shipping label!"