Sam Ash Music Stores Reviews Summary

Customer Service

Pros:

• "Daijha took care of us. She was amazing. She knew everything Violin."
• "The folks working there are knowledgeable, friendly, and helpful."
• "The sales associate Kevon was very helpful. I called to see if they had the keyboard I was looking to buy in stock and he was able to locate one and set it aside for me."
• "Charles was incredibly helpful and friendly."
• "Courteous staff, friendly and helpful."
• "The staff are always helpful and kind. They are also very knowledgeable so if you want to ask anything, don’t shy away."
• "The employees were very knowledgeable about everything."

Cons:

• "Yet, it's tough for me to say enthusiastically that I've received great customer service. I haven't."
• "Infact, on multiple occasions I've felt that the staff were speaking to me in a very condescending way."
• "4 stars because some of the staff weren't too nice and barely said hello, manners please gentleman!"
• "Poor customer service. We arrive an hour before closing, waiting on a price and ready to pay for some other products. While waiting for the price closing time came and they literally threw us out of the store."
• "The store has a good selection of things but the sales people are poorly educated on the items they are supposed to sell."
• "The people who processed my instrument were fast and efficient, however every other employee HAD NO IDEA WHAT THEY WERE DOING!"
• "I literally and intentionally stood in front of a salesman for twenty minutes and he never once acknowledged my presence."

Product & Stock

Pros:

• "They sold me a relatively inexpensive mixer and gave me a fast lesson on how to use it."
• "If they don't have it they can order it for you."
• "The 2-yr. service plan for guitars is a terrific option as well."
• "They have new as well as used gear."
• "The equipment is very relevant...the prices are good... I've had no problem returning a new guitar with my receipt."
• "They have good deals, all the best brands and some vintage instruments as well."
• "They have a great selection of instruments."

Cons:

• "The only thing that holds this spot back is the unfortunate slow down of stock since the pandemic, and the lack of space for music lessons."
• "small location, not a large selection in terms of synths/electronic music gear (then again that's most places these days)."
• "Poor selection of synthesizers, not a single Moog!"
• "This one lacks with newer items and seems to focus more on the acoustic side of things."
• "Also the place is not organized, not so many options. I'm better off going to guitar center."
• "The single worst music store in the country !!! No price tags on any drum hardware...in fact they couldn't sell me a snare stand or a hi hat stand on the floor because they had no idea what brand it was without a tag on it."
• "Not finding what I need online. Also having problems making online purchases using my Sam ash card says error when I check out had to make purchase at GC instead."

Accessibility & Convenience

Pros:

• "They are very conveniently located and have such a wide selection of equipment."
• "This branch is a convenient Queens location."
• "The Q60 bus stops in front of the store, and the F train is the 75th avenue stop 2 blocks away."
• "Be aware that the repair guy is only there certain days of the week (I believe Tuesday, Friday, Saturday and Sunday), so call ahead to make sure before bringing anything needing repair to the store."

Cons:

• "The only downside is that it has no parking lot."
• "Parking is an adventure!"

Staff Expertise & Attitude

Pros:

• "Extremely knowledgeable staff in every department."
• "All friendly fellows."
• "I have always been impressed by the people who work for the store. Knowledgeable with a nice way about them."
• "The staff is very knowledgeable and courteous and approachable."
• "Friendly, knowledgeable, and non-obtrusive staff."
• "The band and orchestral staff is awesome, very helpful and knowledgeable."
• "The salesman, Chris, was knowledgeable and helpful."

Cons:

• "Management at this store is disgusting."
• "So tired of going to Guitar Center and waiting around for inexperienced salespeople to begrudgingly help me."
• "I've been coming to this place for over 15 years. I hear they are closing. It’s sad a thing !!"
• "sad to hear the sam ash i went to is being shut down :(("