JL Woodwinds Reviews Summary

Customer Service

Pros:

• "He makes you feel like you're his favorite customer all while doing stellar repair work at a near blinding pace."
• "John is a super friendly guy and great at what he does!"
• "John was incredibly helpful and patient."
• "He was kind, fun, professional and totally down to earth and reasonable with his approach to his business."
• "John and staff are super friendly, personable and approachable people."
• "I immediately felt comfortable and very welcome at John‘s place!"
• "John is an incredible technician, player and teacher of the saxophone!"

Cons:

• No negative comments regarding customer service were provided in the reviews.

Shipping and Delivery

Pros:

• "John shipped the horn to me (I’m in Canada), and the horn arrived safe and very well packaged."
• "It was delivered to me quite literally the next day. It was packed really safely."
• "It was shipped fast and packaged with so much care you would have thought I bought a gold plated alto."

Cons:

• No negative comments regarding shipping and delivery were provided in the reviews.

Quality of Work

Pros:

• "He did an expert job at overhauling it."
• "John did an outstanding job. The horn not only plays like nothing happened, it looks incredible."
• "The high quality pads etc. are first rate."
• "He's able to give horns real stress tests as he's doing the finishing touches."
• "John expertly overhauled a challenging bari sax for me and did an outstanding job with it."
• "His attention to detail was impeccable and I swear my CustomZ is playing better than when I first bought it."
• "He took dents out of places I assumed couldn't be fixed and set up the mechanics and feel of the horns to be the best I'd ever experienced."

Cons:

• No negative comments regarding the quality of work were provided in the reviews.

Product Satisfaction

Pros:

• "Recently bought a Custom Bari Sax of his design."
• "The new horns they make in house are spectacular."
• "This horn can be pushed hard and can get loud! But it's also so easy to play softly."
• "Just picked up my custom carbon fiber case for my SBA and I'm completely blown away!!"
• "He has incredible custom horns that play better than other horns twice his cost."
• "My sax now plays better than the first day I got it!"
• "The overtones and the response is amazing."