"The staff was knowledgeable and helpful with purchases that best suit the students level."
"Friendly and knowledgeable staff."
"They treat you like family."
"They are always helpful."
"Josh and the new cat training(sorry)were super nice and helpful- got what I needed."
"Sales associate Joe was excellent."
"The staff was extremely friendly and helpful."
Cons:
"Not a single employee asked me if I needed help."
"Don't order online. You will NEVER receive your product."
"I went in to check out telecasters, and although I asked an employee if it was alright to use, several more came by and asked me to put it back."
"This place is NOT women friendly."
"I had to assume that they didn’t have what I was looking for …maybe they did but I wouldn’t know as the rep seemed a bit busy doing nothing."
"Dj pro audio section was like a ghost town .. didn’t even ask if needed anything."
"You're better off going to the Guitar Center across from it. They will not help you at all, and drag their feet when they even bother."
Product Selection & Availability
Pros:
"Great music store with a nice variety of musical equipment new and used."
"Absolutely love the wonderland of selection whether it’d be there arrangement of saxophones or there guitars."
"The guitar selections are absolutely amazing. They have everything I could possibly want, need, and hope for."
"You can find a descent variety of what you're looking for in the Sam Ash store of Cherry Hill."
"They have a great selection of musical instruments and equipment, and I particularly love the music book and sheet music selection they carry."
"I bought a used Fender guitar; it was very reasonably priced."
"I am shopping for many years at Sam ash."
Cons:
"Most of the stage pianos were not able to just be played the way all the guitars and drums are."
"Sam Ash Cherry Hill is currently lacking most high end items. Barely any basses or guitars."
"I wish they would carry more of the online inventory in the stores."
"Was in the store on Saturday 9, 2021 in Cherry Hill. My observations were a little shocking, I didn’t know if I was to be upset for the fact that in the drum and percussion area there was very little to look at or buy."
"I gave this location 4 stars because there really wasn't much of a selection of ukuleles."
"Was looking for a specific drum stick, but they were not available."
"It's really a shame that this Family owned store is going out of business!!"
Staff Expertise & Helpfulness
Pros:
"Barry Siegfried, the guitar technician at Sam Ash in Cherry Hill, NJ is AMAZING."
"Not only was he knowledgeable, experienced, and very courteous, he was also very patient."
"The associate John from the Cherry Hill, NJ location went above and beyond to help me."
"Staff is knowledgeable, friendly and not pushy to sell you gear."
"The staff is always more than willing to help and give honest input about products."
"Sam Ash Cherry Hill NJ is a powerhouse of very knowledgeable people that share the experience of their trade."
"The employees were helpful, knowledgeable and friendly."
Cons:
"If you don't know how to set up your guitar, I'd suggest taking it somewhere else for the job."
"Tried to buy a pedal off of them on reverb... Very poor customer service."
"I was told the guitar would be setup when I picked the guitar up. To my surprise it was still in the unopened box."
"Top it all off, the main drum sales rep was about as unwelcoming as you can be and an overall trash human."
"The Reason for 2 stars was the repair shop service."
"Unfortunately no one knew how to do the transaction on the register so they suggested buying and returning which ended up costing few bucks more than renting."
"Everyone who works there is on their phone or on a phone."