SE Salio El Pollo Reviews Summary

Customer Service

Pros:

• "The woman who took the phone order nicely explained it may take a while for delivery."
• "However, the waitress was very nice."
• "The service has also improved a lot."
• "Efficient customer service and expediate delivery."
• "Service is good and kind."
• "Hey amazing customer service and great food."
• "Amazing service too! Very friendly staff."

Cons:

• "Sometimes the lady in the front is a little rude."
• "The customer service simply sucks."
• "The woman who answered the phone was disinterested and didn't care to remedy the issue with the order."
• "The service is terrible in this restaurant. Waiters are so slow and not polite."
• "Terrible customer service, you order for pick up waiting one hour twenty minutes, and they don’t know where is your order is."
• "HORRIBLE CUSTOMER SERVICE, the oldest lady (who claims she is the boss) and answers the phone is very unprofessional."
• "The service was horrible and the lady who sits at the cash register was rude."

Food Quality

Pros:

• "Amazing tasting food."
• "Unbelievable food!!! If you want to eat Peruvian food with so many dishes to choose from. This is the place to go!"
• "Delicious authentic peruvian food."
• "The food was delicious and the portions above average!"
• "The food is just so delicious. The chicken is so tasty. And the fries are fresh cut."
• "The chicken here is great, but what makes it amazing is the aji."
• "The 'Pollo A La Brasa' is so delicious cooked great and has a very distinct taste nothing like the other Peruvian restaurants."

Cons:

• "I’m not expert…but I’m pretty sure that’s raw chicken right there."
• "The dish LA ruleta the rice was soupy and the ceviche needs more lemon and salt."
• "The fries are soggy and stale."
• "The food taste bad you would understand customers need more aji to be able to swallow such tasteless food."
• "All food was cold, ceviche and jalea don't have any taste."
• "The pollo a la brasa, the Peruvian chicken that is their highest seller, has degraded immensely."
• "The steak was chewy, and the French fries in the lomo and salchi papa were undercooked."

Cleanliness & Atmosphere

Pros:

• "The place is clean, welcoming, staff friendly, prices are reasonable, good lighting, bathrooms are clean."
• "The place is tiny but always full of people and that's always a good sign."
• "Best Peruvian restaurant in the area."
• "The place is clean and always smells good."
• "The restaurant is nicely decorated and the food presentation was very appealing."
• "When I picked up the place was clean."
• "Now their new location is big and nice and clean."

Cons:

• "The place is a Covid super spreader place with people crowded around each other without masks."
• "The silverware was greasy; the tables were sticky!"
• "This place is also always dirty, and seems extremely unsanitary."
• "The women’s bathroom only had one stall, and the floor was covered with urine and toilet paper!"
• "The floors in the entire restaurant are greasy and slippery!"
• "The place was not friendly, the floor was super grease and slippery."
• "The restaurant is pretty nice but a little on the cramped side."

Value & Pricing

Pros:

• "For the price you pay you get enough food for 3!"
• "The prices aren't bad at all half chicken with rice is like 12 bucks."
• "Price is resonate for the portion size."
• "Princess are reasonable."
• "The food is very tasty, large portions for a great price."
• "Big portions, great service, comfy atmosphere."
• "Food is amazing, waitress and waiters are so friendly and the price is worth paying."

Cons:

• "This place is more expensive than the nearby places."
• "Stealing money from customers. The 4% added for credit card use is ridiculous."
• "They will charge you extra if you use a credit card without your concern."
• "CAUTION***** always check your receipt they charged me $4 extra on a large order."
• "The food is fair BUT pricey."
• "Very nice people. But the soup I ordered was way too expensive."
• "The food is heavy and they serve way too much... tastewise, it's a 4 out of 10."