Ristorante Castello Reviews Summary

Service

Pros:

• "Our waiter was fantastic. We received superior service despite the chaos in the restaurant."
• "Nancy our waitress did an excellent job!"
• "The service was great tonight, the staff worked as a team, so multiple people would come by and check up on everything."
• "Our waitress was very professional and kind."
• "Laura, our server, was so nice and so attentive."
• "Josephine and her staff could not be more accommodating and easy to work with."
• "The staff was very friendly and efficient."

Cons:

• "They basically drink on the job."
• "It was very loud, the service was extremely slow."
• "The understaffed restaurant made for an unpleasant wait time of almost an hour for drink orders."
• "The service was terrible."
• "Service was absolutely terrible. We waited over an hour to get our food."
• "Our server finally made it over, she didn't seem to have a very strong grasp of the menu."
• "We were completely ignored by both our server and the bus staff."

Food Quality

Pros:

• "Great experience and amazing food for our holiday dinner!"
• "Service and food were impeccable. Everything from the drunks, apps and entrees exceeded expectations."
• "The fish was de-boned table side and was so fresh and tasty that we savored it."
• "Everyone really enjoyed their food, there wasn't a crumb left on any plate."
• "The calamari was probably the best I’ve had in this general area."
• "Food was delicious, especially the coffee and dessert!"
• "The food was fresh and flavorful."

Cons:

• "Our dinner was fair, overpriced and my side of pasta was supermarket quality, the size of a baseball."
• "The entrees were awful… shrimp and scallops overcooked and the ravioli was filled with something resembling cat food!"
• "Food was mediocre at best. Blandest ceasar salad and ravioli that I've ever tasted."
• "Three of us order fish, and they all came out dry and overcooked."
• "Tough, overcooked shrimp, and drowned in the most flavorless vodka sauce I've ever tasted."
• "The salmon seemed unseasoned, the risotto was bland with texture of hours old oatmeal."
• "The food is beyond generic and flavorless."

Ambiance

Pros:

• "The inside is the most eclectic interior of a restaurant I've ever been."
• "Great ambiance in this space."
• "The atmosphere is fine dining without being stuffy."
• "The atmosphere is very classy."
• "The new location is very nice, the room has great acoustics so its not a struggle for easy conversation at your table."
• "The ambiance was dazzling, spectacular service."
• "The ambience was great. I love the rustic exposed wood beams, high ceilings, and big chandeliers and windows."

Cons:

• "It was super hot in the dining room which made me very uncomfortable."
• "The table spacing is cramped and the rooms are noisy."
• "Unfortunately we were seated at a table right by the kitchen. Not a calm place."
• "The tables are too close together, cannot imagine dining there on a Saturday evening."
• "It looks like a 5 ring circus and no one knows who is doing what or why."
• "The restaurant is very noisy."
• "This owner's restaurants tend to be noisy and make hearing your dining partner difficult."

Value

Pros:

• "Was also pricey but would definitely go back again for a very, very nice meal."
• "While it was not cheap it was not overpriced."
• "Great portions for the price. On my entree, it was not overloaded with pasta and had a nice balance of seafood."
• "The prices were in my opinion very reasonable."

Cons:

• "Drinks were a bit pricy and so we decided to get a bottle of wine instead, which we almost never do."
• "Because of the value, I can't recommend coming here for an 'every day' dinner unless you have the means to do so."
• "It is expensive, and some of the servings could be bigger."
• "The entree selections were overpriced."
• "For this cost, you would expect a better presentation and quantity of food."

Management

Pros:

• "Josephine is a wonderful manager, and delivers a one-of-a-kind experience to all of the customers."
• "Josephine, the GM, immediately took care of us when I mentioned the delay."
• "Thank you Josephine for all of your help and for letting us host at your beautiful restaurant!"
• "The manager Josephine was very friendly and attentive."

Cons:

• "The way in which the restaurant handled the end of the event was disrespectful and classless."
• "Went to tell the manager we were upset and she was ON HER PHONE TEXTING PEOPLE!"
• "We were completely disrespected by the manager!"
• "The manager or owner was very brash. She pushed us out of our table immediately after paying."
• "The rude woman who was at the front hostess stand, who we later found out is a manager named Josphine, was walking around talking to certain tables."
• "Given how the management behaves, I can understand why the rest of the staff is undertrained and with zero customer service skills."
• "I’ve never experienced a place that management would allow a customer to berate their staff and not do something about it."