Chart House Reviews Summary

View and Location

Pros:

• "Time to sit outside and enjoy the stunning Manhattan view."
• "Our table was next to the river deck with clear view of midtown to downtown."
• "The first obvious plus is the view of NYC."
• "Incredible view of the New York City skyline."
• "Situated on the Hudson River with breath taking views of NYC skyline."
• "The view of Manhattan during the day and at night is breathtaking!"
• "The views of Manhattan are spectacular!"

Cons:

• "It might be a little dark if you are planning to bring your kids at night."
• "If you come for happy hour and sit at the bar, be prepared to swat away flies the whole time, which kind of killed the ambiance and the killer views."
• "Unfortunately, huge backup toward Lincoln Tunnel - called to make restaurant aware might be a little late - doing our best. They said if we weren't there within 15 minutes of reservation, we would lose our reservation."

Service

Pros:

• "Our waiters Jason and Nolberto were personable and insured an outstanding experience for our party of seven."
• "Our waiter was Brian and he was wonderful. His service was attentive and prompt, while his manner was friendly and pleasant."
• "Service is great, which really adds to the experience."
• "The service is awesome."
• "The service staff is friendly and informative."
• "Our server Miguel was very efficient."
• "Service was excellent, they made us feel so special for our night."

Cons:

• "Wrong plates, late response to the request of the customer, like bringing the food before bringing the silverware."
• "We did have some trouble redeeming the Landry's rewards dollars."
• "The servers don’t know how to find the landrys select membership. They need training."
• "Service - when the servers at such $$$ places do not refill your water I do not like it."
• "The service was extremely poor. We had to wait literally for hours to get our food and dessert."
• "The service was not as attentive as we would’ve liked at a place as nice as that."
• "The staff was quick to take food off the table prematurely without asking."

Food Quality

Pros:

• "The kimchee calamari was about the best we’ve ever had and personally, the 14 oz prime rib was beyond incredible!"
• "Dinner was amazing, great food, great views, and amazing service from start to finish."
• "The lobster bisque was creamy and full of lobster chunks."
• "The food is great, especially the lobster sea bass."
• "One of the best seafood I had so far."
• "The food was delicious and the service was great!"
• "The food was delicious."

Cons:

• "The salmon was still undercooked even when asked for well done."
• "The food was not as good as I expected."
• "Prime rib came medium rare and the 85.00 king crab was cold and shell was soft."
• "The drinks and the service was very good but the food could be better."
• "Ordered a cod, fish is beautifully made, but the sauce is extremely salty and ruined the risotto."
• "The salmon was salmon, nothing I couldn’t have made better at home."
• "Such a disappointment, extremely overpriced and the quality has tanked."

Ambiance

Pros:

• "The atmosphere is great, perfect place to propose, the view of NYC and Jersey City are a great touch to the restaurant location."
• "The views no matter where you sit are spectacular."
• "Add the spectacular city view and Chart House is now our first choice venue when all around service and quality matters."
• "The environment is incredible. 5 stars easily."
• "Beautiful atmosphere."
• "Ambiance was stellar."
• "The atmosphere and view were amazing. If you are looking for ambiance, here it is."

Cons:

• "To our friends at the table, this 'apology' did not seem anywhere near sincere.. more like condescending..."
• "And the mojito had no minty taste, just sweet, which was the biggest disappointment."
• "Unfortunately, our server wasn't at his best, due to personal issues."
• "The restaurant is very beautiful but the service is not very good."
• "I left one star off for my halibut dish that was lacking a lot of imagination on my plate."
• "The food was okay but not what I expected."
• "The only bad thing was they knew it was my girlfriend’s birthday & they didn’t hook us up with one of the nice desserts."

Value

Pros:

• "Not inexpensive, but worth every penny."
• "The food is beyond excellent and worth every cent."
• "You definitely get what you pay for."
• "The food was delicious and prepared well."
• "Love this place."
• "The food was really delicious with many options to choose!"
• "Delicious creative culinary entrees and drinks."

Cons:

• "Expect to pay a small fortune for the experience."
• "Service and food as usual was awesome. We've been long time customers but had a terrible valet experience."
• "However, overall, considering view and location, it's not worth the price tag."
• "Overall the food was lackluster, there’s no layering of seasoning on the protein so the tastes lacks dimensionality."
• "It ruined our night after spending $500+ and also with having our other friend who was on a biz trip with his company and dining on the 2nd floor with 30+ people the same night, I think the establishment should learn to treat their foreign patrons better."
• "Such a disappointment, extremely overpriced."
• "Prices are very steep, but that’s expected given the location of the restaurant."