Martin Jewelers Reviews Summary

Category: Jeweler

Address: 12 N Ave W, Cranford, NJ 07016, USA

Phone: +19082766718

Rating: 5.0
based on 296 reviews.

Customer Service

Pros:

  • "Fantastic customer service!"
  • "From the moment you walk in until you walk out, the staff is nothing but amazing."
  • "The friendly and knowledgeable staff made me felt welcome and comfortable the moment I entered the door."
  • "Everyone at Martin Jewelers is fantastic from the minute you walk in. They are friendly and extremely knowledgeable."
  • "The entire staff has been consistently friendly, personable, responsive, knowledgeable about the products they sell and highly professional."
  • "The staff are very helpful and friendly!"
  • "The service I received as soon as I walked into the store was amazing."

Cons:

  • "I really didn’t like the service I got."
  • "The female tech was a liar and crook... Wanted 65 dollars to change the battery and so called overhaul."
  • "There 5 star reviews are misleading and they Pay to have the bad reviews removed... Buyer beware!"

Product Selection

Pros:

  • "They have a very good selection, fair prices and we’re very pleasant to deal with."
  • "The store has a nice selection of jewelry and watches when you are seeking that special gift."
  • "The selection of world class timepieces of varying prices makes a selection very easy."
  • "Store is great and has a large variety of options."
  • "Martin Jewelers has an enormous selection of Rolex watches."
  • "They have a great selection of new Omega, Tag Heuer, Oris, and limited edition Seiko watches in store."
  • "They have a very good selection of jewelry and gift items, we always are able to find just the right thing."

Cons:

  • "Kind of small, but nice variety."

Quality and Trust

Pros:

  • "The quality of the pieces are stunning and unique."
  • "They carry top quality merchandise."
  • "I’ve been a customer of Martin Jewelers for years because of the trust, integrity and selection of quality watches I am able to see and ask about."
  • "They are very honest and trustworthy and you can feel very confident that they will take excellent care of your jewelry."
  • "Martin Jewelers has the best quality jewelry."
  • "The quality of their work was exemplary."
  • "They provide good old fashioned customer service which you do not find much anymore!"

Cons:

  • "They were very expensive and I don’t know if they have performed the work that they said they did."

Repair and Maintenance

Pros:

  • "They do excellent repair work which is sometimes required, particularly when it comes to watches which may need lubrication and maintenance from time to time."
  • "Their repair work is amazing!"
  • "Service staff was very professional and quickly repaired my watch."
  • "She did two repairs in a very fast turnaround."
  • "They were able to fix it for me quickly with no issues."
  • "They helped me get the watch repaired under warranty with a very fast turnaround time."
  • "They did everything I needed to fix the watch and were very professional!"

Cons:

  • "When I went to pick up my watch after the repair they told me breitling doesn’t give old parts back."

Pricing and Value

Pros:

  • "They have a very good selection, fair prices and we’re very pleasant to deal with."
  • "He gave me a great price and explained everything about the watch to me."
  • "Pricing is more than fair, follow up and downtime is swift."
  • "The cost was very reasonable."
  • "Quality work, quick service, very reasonable price."
  • "Martin Jewelers also offered us the best price compared to other stores we had visited."
  • "Absolutely stunning store with items at price points to meet anyone’s budget."

Cons:

  • "They were very expensive and I don’t know if they have performed the work that they said they did."

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