Brown-Daub Volvo Cars Lehigh Valley Reviews Summary

Customer Service

Pros:

• "The communication was awesome and on point."
• "Everyone who works here is friendly and extremely knowledgeable!"
• "They explain things and work with me regarding appointments and loaners"
• "Mark, Ken and the entire team are experts and the best."
• "The staff consistently displayed understanding and accommodation."
• "The customer service was very nice on the phone and set me at the day I requested"
• "The staff ensured my wife was well-acquainted with the car’s features on delivery."

Cons:

• "I will NEVER go back to Brown-Daub Volvo Lehigh Valley. I would give them zero stars if i could they literally did nothing for me."
• "Karl Landon not as friendly as the reviews said"
• "Salesmen didn't know much about vehicle maintenance"
• "The refused to have it checked by a technician."
• "Didn't even introduce himself. Didn't wanna talk about the car we were looking at"
• "I would also like to give a shout out to the service manager who never returned my calls."
• "Complete waste of time"

Sales Experience

Pros:

• "I highly recommend getting a Volvo from Brown-daub Volvo. They were all wonderful!!!"
• "They made my experience with a new purchase seem less and went above and beyond to meet my expectations."
• "Working with Alexis, Ed and Tom made the experience enjoyable."
• "Sarah and Mark were so helpful and found us the best car for our needs and especially budget."
• "We were extremely pleased with the courteous and personalized service Ken Narsewicz extended to us when we purchased our Volvo"
• "Negotiations were straightforward, fair, and devoid of last-minute upcharges."
• "Mark and his team listened to everything we wanted and found us the best car for our needs and budget."

Cons:

• "I hope this review can prevent someone else from having a similar experience"
• "I would like to thank the rude service writer who and i quote told me to (have at it) when i questioned why it it would cost $970 to fix my PCV valve on my 2013 S60 when parts were only $277."
• "Brown- Daub Volvo is a shady dealership."
• "I had an average experience until I needed service."
• "They were very knowledgable and willing to teach me about my car. However, I was charged $570 just to replace my brake pads, and this price tag was not clear beforehand."
• "I bought my car there. Great staff and service. The only thing is, that when I questioned my service bill, I received an attitude from one person."
• "We will be taking it somewhere else for repair and will have to sue them for the bill that i will have to pay."

Vehicle Quality

Pros:

• "The car was beyond gorgeous, and we are so happy with our purchase."
• "I love my new S60 and thank you to the team and Brown Daub Volvo for making that happen!"
• "The price was fair, and on target for what we wanted to spend."
• "Love Volvo's lifetime guarantee on repairs."
• "The quality of these Volvos is top notch, the finishes are premium and a better value than some of the other options we looked at."
• "Volvos are safe beyond belief. You can't go wrong with a Volvo."
• "Happily driving a brand new Volvo XC60."

Cons:

• "On my third visit I was told the terrible news: my AWD system was failing and it might need replacement."
• "The oil was burning and going through my exhaust system, so now I have to worry about replacing my catalytic converter down the road."
• "Bought a 2014 Volvo S60. It was used, but they never really checked it out before listing it."
• "took the car for one thing and it wasn't fix and drove home with another issue that I didn't go there for"
• "I quickly discovered my brakes were incorrectly reattached, which was bad enough"
• "had issue #1 with the car in just the couple of week I had it"
• "This goes for Keith brown. Worst sales men I have ever met in my life"