El Maya Mexican Grill Reviews Summary

Service

Pros:

• "Victor is the greatest and most personable waiter!"
• "Great service, checked in just enough for our liking and kept our drinks and orders coming fast."
• "Thanks for the wonderful service."
• "Service was extremely friendly and attentive."
• "Service was fantastic and the time was well spent."
• "Service was great. Happy family atmosphere."
• "Fantastic service and delicious food."

Cons:

• "30 minutes later I was still sitting by myself."
• "Service was horrible! Sat there for 20 mins before they come to take our order."
• "Service, sadly when dinning in, is terribly slow."
• "Just left restaurant and waited 6 minutes before I had to get up and ask for service."
• "The servers don’t really pay attention and keep things filled, etc."
• "The service was very, very slow."
• "The servers disappear for huge periods of time."

Food Quality

Pros:

• "Margaritas were great and so was the food."
• "Our food was fresh and warm."
• "The food was delicious."
• "The steak was grilled to perfection, melted in your mouth, and cut easily with a butter knife."
• "The food was delicious, tasty in every bite and well seasoned."
• "Excellent homemade guacamole. Fried Ice Cream to die for!!!"
• "The food was amazing and the pricing was affordable."

Cons:

• "They never ever get the take-out order correct."
• "Precooked food. Nasty."
• "To say the food was mediocre is giving them too much credit."
• "The rice wasn't to my liking."
• "This is not a real Mexican food."
• "The food is abysmal."
• "The beans literally looked diarrhea and the rice tasted like it was right out of a can."

Ambiance & Decor

Pros:

• "Really cool looking place with awesome decor."
• "Nicely finished interior."
• "I personally love the space, the ambiance, the decor."
• "Beautiful interrior, banquet room, and deck seating during warmer weather."
• "The inside of the restaurant was aesthetically pleasing."
• "Great atmosphere, great decor."
• "It was a nice dinner and nice ambience, nice service and nice people around."

Cons:

• "The inside of this place looks better than its outside."
• "The young lady seemed frustrated that we didn’t want to sit at dirty tables."
• "Today we were seated at a booth that was dirty and had dead flies."
• "Went tonight, and three of the tables the hostess sat us at had dead flies and stuff at the far end of the tables like they hadn't been totally cleaned for a while."
• "I dont know if the booth I was sat down at was cleaned or wiped down."
• "The floor was slippery, wear those kitchen shoes."
• "The chairs are not very comfy so we didn't stay as longs as we would have liked."

Staff & Management

Pros:

• "Very well kept place, friendly and professional servers."
• "I dealt with Walter who was very accommodating and nice."
• "The two Veronica’s that served us were some of the sweetest girls."
• "Our server was so nice and the manager who showed us to our table was very friendly."
• "The servers were all very helpful with descriptions of menu items."
• "The staff are super nice too."
• "They are all nice people doing their best."

Cons:

• "Our server didn’t smile a single time."
• "If you’re Mexican don’t expect the waiters to smile or be nice to you, that is only for the anglos."
• "Very disappointed... it is wrong to grab a plate of food away from an eating child even when it was delivered to wrong table."
• "Horrible management and communication skills."
• "The waiter was very relaxed and was in no way tuned into waiting on us."
• "The waiter that served us seemed kind of mad."
• "When we try to get servers attention, he's bothered."