Santa Fe Mexican Grill - Wilmington Reviews Summary

Food Quality

Pros:

• "The food was a big hit! Everything was great!"
• "The salsa is to die for, tangy and rich, and the chips are crisp and tasty."
• "Enjoyed the chicken and steak tacos which was presented beautifully and side dips too."
• "Classic guac, queso, margaritas, and steak fajitas were tasty!"
• "Had mexican burger, quesadillas, fries and Spanish rice. Everything was delicious, cooked well, reasonably priced and served at a decent time."
• "The chipotle short rib was a culinary delight, in terms of taste and presentation."
• "The food at Santa Fe thoughtful and delicious."

Cons:

• "The food is... uninspiring, and the drinks were not good."
• "Guac had way too much onion in it."
• "Portion: Extremely small! Enough to fill one taco shell."
• "The chicken tasted like pre-packaged chicken from wawa."
• "The food was so-so to bad depending on the meal."
• "I've had better street corn it was ok.."
• "The enchiladas that were brought out with just cheese the first time even though they were ordered with chicken."

Service

Pros:

• "Mike was extremely apologetic and realized I had not even been given a place setting for the meal he was delivering."
• "It's clear that the owner Javier will not settle for less when it comes to the brand and the experience for every customer."
• "Our servers (Jason & Vienna) were great - helpful, efficient, patient & courteous."
• "When asking the manager about possibly donating a gift card or something. She without a second delay said yes."
• "Our server Ryan was the best!"
• "Destiny is an excellent server, her smile and warm personality brings the atmosphere of this restaurant to life."
• "The wait staff are hard working and friendly."

Cons:

• "The first thing the hostess said to me after greeting me was, 'I just want to let you know we have a 2-hour limit in our restaurant'."
• "The hostess told me to wait and she would get back to me but did not specify any details."
• "The waitress (black hair with blue hair dye) she was not attentive to us at all but more occupied with the tables inside."
• "I was very dissatisfied with the service I received tonight."
• "Our server was awful. His name was Christopher A. Barely even acknowledged our table."
• "The service was friendly but terribly slow and bordering on incompetent."
• "The service is extraordinarily poor."

Ambiance

Pros:

• "The decor is very classy and warm."
• "Loved the atmosphere."
• "Very chill atmosphere."
• "The atmosphere is very inviting."
• "A fantastic atmosphere and staff."
• "The atmosphere is very cute, and the food and drinks are truly amazing."
• "The energy overall AFTER being seated was truly breath taking."

Cons:

• "It is on the louder side so bringing kids would not be a problem."
• "One and done. Nothing special about this place."
• "The whole atmosphere was like an Applebees."
• "Their entire building was torn down and rebuilt, and the new restaurant is glass and chrome soulless."
• "Only one television to watch the games."
• "Staff seemed very indifferent."
• "We found the food bland and mediocre."

Parking & Accessibility

Pros:

• "Parking for the restaurant was easy, its on grant Street in a parking garage."
• "Thank you for also having an attached parking garage 🚗"
• "I like how you can park in the parking garage."
• "Parking also was surprisingly easy with parking on the side street next to the Lexus dealership as well as garage parking."
• "The retail parking provided was a nice perk!"
• "Safe social distancing practices were still upheld with staff wearing masks and menus being accessible via QR code."
• "They have a really nice location with a cool bar, and lots of windows to observe the city."

Cons:

• "We are told you must wait outside of the restaurant in this hallway that leads to the parking lot."
• "It was impossible to figure out where to park for this place without instructions from the staff."
• "Also please stop putting everyone bills together next time separate billing like we ask for."
• "I had a poor experience with there hostess do to lack of customer service regarding seating(they were very unprofessional)."
• "However, please check your bill before you pay. The server wanted us to pay before we see our bill and thank God I asked for the bill before we paid."
• "Ok. first of all your website says open until midnight but door says 11pm. Fix it."
• "The hostess said, seating stopped at 10:30. I said I’m just sitting at the bar for a quick drink. She repeated, 'Seating stopped at 10:30 so you can’t.'"

Price & Value

Pros:

• "Good drinks over price food. I had better from a food truck."
• "Plus, everything was so affordable for huge portion sizes!"
• "Very good food for the money."
• "Food was very good and prices are reasonable."
• "12/10 food was amazing drinks were amazing!!"
• "Food is always perfect and the drinks are even better."
• "I ate all my food cause it was that good."

Cons:

• "Food wasnt very good. Especially for price."
• "Price: $13.45 (website stated $12.45 and need to update)."
• "Ordered the Pineapple Diamond margarita and I honestly felt like I paid $11 for a cup of juice!"
• "For some reason the Wilmington cook decided to go overboard with the hot peppers."
• "Sad to learn they no longer have specials like the old half priced burger night and the information staff supplied on happy hour sounded mediocre."
• "Cheese on everything and makes the food greasy after taste."
• "The shredded chicken tacos lacked flavors which are usually involved with tacos."