QDOBA Mexican Eats Reviews Summary

Food Quality

Pros:

• "The proportions are way bigger than I would usually get at Chipotle, and plus the seasonings on the meats were pretty good in terms of taste and tenderness."
• "Food good slighty more authentic than popular american mexican burrito place."
• "Very good food, but the burrito was cold due to the ingredients being not mixed."
• "The brisket and pork were tasty!"
• "The tacos were pretty good and you could tell the ingredients were fresh."
• "The food was excellent and tasted delicious."
• "The food is always pretty consistent and good here."

Cons:

• "Was served stale food, not to mention it was cold."
• "The shrimp had no flavor at all compared to my other visits to other Qdoba."
• "The brisket was chewy and hard. The guacamole was brown."
• "The rice taste burnt, the peppers and onions were overcooked, and the cold toppings seemed warm."
• "The chicken and steak were both overcooked and charred."
• "The new sweet chicken is a good change from their normally dry chicken chunks I always order."
• "The chicken taco didn't have as good of flavor. It was cubed and dry and just didn't do anything for me."

Customer Service

Pros:

• "While I have received the wrong order twice at this location, the management team really does go out of their way to correct it or make you happy."
• "The ladies working there were also very polite and respectful."
• "One of the best experiences at qdoba, went in on a packed sunday and the manager with the dreads made my food she was super nice it was a 10/10 my bowl was so good!"
• "I went in there and Chelsea hooked me up. She was so polite and nice when making my food, it made me happy to be there."
• "The staff was friendly and helpful."
• "Good place to eat with a friendly staff, all smiles."
• "The greeting walking in was exceptional, we all loved the food and the staff was friendly."

Cons:

• "The manager was disgustingly rude and ill-equipped and 100% incapable of running a business."
• "I’m not sure why the staff felt that it okay to be dismissive and nonchalant about the mishap with the food but customer service would have saved them tremendously."
• "Worst place ever. slow, incompetent morons working here."
• "Staffs not as friendly as other locations."
• "The staff refused to accept fault for the lengthy delay or offer anything to explain other than, 'It's not our fault, the previous shift didn't do their prep'."
• "The girl that was making our food was rude and unprofessional."
• "The workers are the most unfriendly people I’ve encountered."

Cleanliness

Pros:

• "The restaurant was pretty clean in regards to COVID-19 protocols."
• "New Qdoba near Christiana Mall... Reasonably priced, super friendly staff."
• "Have come here a few times and I don't have much to complain about. The place is clean."
• "The establishment was clean with plenty of seating. The restrooms were tidy as well."
• "It is very high quality and the shopping center is clean."
• "The seating areas were clean and neatly arranged."
• "One of the cleanest restaurants we have ever eaten in. The staff is super friendly. The female manager is always delightful."

Cons:

• "The inside of this place is dirty, every table was dirty and not cleaned off."
• "The interior space needs some TLC. The place smelled like a dirty mop."
• "The whole place was a mess... never eating at this location again."
• "The line and kitchen floor was filthy and there were enough employees that one could have picked up a broom."
• "The dining room was not clean and the trash cans were overflowing."
• "The whole place was a mess, trash was overflowing out of the trash cans... every single table was disgusting and the benches were disgusting as well."
• "This place is a dump! The food counter is filthy."

Management

Pros:

• "Very clean very friendly under new management general managers Ryanbe scully and assistant Kelly sceller they never leave the employees up front by them selves with a bunch of customer."
• "I believe the managers name was Kelly, what a delightful woman."
• "The manager Michaela and the other employees are always smiling and making my day."
• "After initially not getting our order correct and calling them to let them know, General Manager was EXTREMELY nice and VERY accommodating."
• "This restaurant should turn around fast with her as the new manager."
• "I will definitely be returning to this location. Chelsea deserves a raise for sure!"
• "Service was awesome, the folks that work there are great."

Cons:

• "Whoever is the scheduling manager SERIOUSLY do better."
• "Worst worst worst.....This qudoba is worst than any other maxican food place."
• "They ran out of Beyond Beef while I was waiting for my order to be fulfilled and told to wait."
• "Very disappointed, and I won't be returning."
• "The “GM” there is very rude and is very discriminating."
• "There’s no leadership at this location."
• "This place needs to close or be put under new management."