Barnes & Noble Reviews Summary

Store Experience

Pros:

• "This place is a gem! So glad to see this one is still in business, since so many B&N locations closed."
• "The Christiana Mall B&N is a great addition to the Barnes and Nobles chain."
• "Offers intangibles that can't be found in an online experience."
• "An enormous variety of books, novels and magazines to choose from."
• "This is one of the largest Barnes & Noble bookstores I have ever been in! Two floors with everything labeled and in order."
• "The store has a cozy and inviting atmosphere, making it a great place to spend an afternoon browsing through books or enjoying a cup of coffee at the in-store café."
• "The store is always so clean and they have a great ya fantasy/sci-fi section."

Cons:

• "As someone who uses a wheelchair and has no other option to get around the bookstore, finding the elevator blocked off was annoying."
• "Trying to find an employee (as directed by the sign) was absolutely useless, as all of them told me that they wouldn't be able to help me."
• "The coffee shop is not a actual 'Starbucks' don't accept gift cards and the seating in the shop is normally taken by teenagers hanging out."
• "I was going to buy a few books, however, being followed around by security and getting harassed made me feel uncomfortable to the point where I just left."
• "Bathrooms were a complete mess which really is a shame since it appeared a few people qe busy talking to friends."
• "The place needs to be cleaned better. Too many people from the mall eating their food in the seating areas as well as people not there for books."
• "This Barnes and Nobles is a little confusing, not any clear sections to go and look and no real seating unless you go into the starbucks which of course was busy."

Customer Service

Pros:

• "Customer service clerk was helpful."
• "Staff always friendly and helpful."
• "Staff was friendly and helpful."
• "Management supports events to get people into store. Staff is friendly and helpful."
• "Friendly staff. Very well organized store. Large layout downstairs with ample room to move around freely."
• "The staff is friendly and knowledgeable, always willing to help you find the perfect book or answer any questions you may have."
• "Staff were amazing !! They were helping people find what they needed, they were so pleasant and kind."

Cons:

• "Anna-extremely rude! Second rude encounter with her."
• "Older female associate manning the cashier decided I wasn’t important enough to justify looking up prices for Lego sets and only gave the explanation that they were 'expensive'."
• "For the first time, I had a staff member that was less than helpful."
• "The cashier, with the initials, CC M, was EXTREMELY rude and unprofessional."
• "Terrible service. The young lady from Montana behind the counter paid more attention to her friend's order than anyone else's."
• "The 'Barista' was completely rude and talked down to me as if I didn't know what I was talking about."
• "Long unnecessary lines and only one elderly cashier talking up a storm with a customer while there's more than 10 people waiting."

Pricing and Products

Pros:

• "Love the store itself, very clean, but I think everything is vastly overpriced."
• "Prices were reasonable."
• "Price is reasonable."
• "They even matched the price they had on their website for me."
• "I highly recommend the Barnes and Noble collectible edition books. They are very nicely made and a great price."
• "If you're interested in becoming a B&N member, you will get a discount on your purchases."
• "Their Starbucks is always tasty and with a Barnes and Noble account you get a discount."

Cons:

• "I like Barnes and Novels very much but am annoyed by the fact that you can't get the same books for the same price as their website even with a pre-order."
• "I wish they would price match their competitors because who doesn't price check online before buying now a days."
• "Admittedly prices can be a bit steep but personally I prefer going to an actual bookstore then buying something off of Amazon."
• "Very big selection of books, not even close to Amazon though, the prices are a little on the expensive side."
• "Starbucks in Barnes and Nobles is terrible... Both of them were watered down and nasty."
• "This Barnes and Noble barely carries any books that are worth reading, technically books rating over 4 stars."
• "Like the rest of Barnes and Noble stores, this one is slowly shifting towards a popculture store plus books rather than the other way around."