"They've got everything you could possibly want to decorate for a given holiday."
"Wonderful selection of inexpensive party goods."
"Very big store and has everything you need for a party."
"Large variety of items. Found what i needed..."
"They have a substantial selection of costumes for kids."
"Have great inventory of costumes and supplies for parties and all occasions."
"They have pretty much anything you might need for your party whether it be a casual one or a more classy one."
Cons:
"It's anything but a party in this bombed out joke of a store."
"No inventory so VERY little selection."
"But the website is not accurate. It showed me items in stock in the store but I couldn't find them when I got there an hour later."
"I recently visited this one. Don’t know what happened to party city Halloween supplies."
"The section where the candy is located isn't clean."
"I asked for some balloons, the checkup line was long, and after I got to pay, they told me they don't do walking balloons."
"I called this party city location for 2 days with no answer."
Customer Service
Pros:
"Anna was especially helpful with an attention to detail."
"They will take you to the item exact location instead of just telling you where it's at."
"Everyone was very helpful!!! They provided great service and went above and beyond to make one feel welcome in the store."
"I was lucky enough to meet Leo who listen to my plea of needing my order and with the help of Amina and Emily completed my order under 10mins."
"Omg I was at this store shopping for my mother 86 birthday yesterday and a young lady Jennifer was very helpful with giving me great ideas for my party, etc, she definitely amazing."
"Firstly the employees who helped me were very helpful and friendly."
"Great selection and what a super helpful staff."
Cons:
"Terrible service! made an order online, went to pick it up. They told me to wait at one of the registers only to be ignored by the other cashiers."
"The worst service and staff at this location."
"The workers were soooooo lazy and have no basic understanding of what their job is and how to help."
"Very disrespectful and don’t have any knowledge of their inventory gives attitude when asked for help and the manager is even worst don’t… go here!"
"The cashier was rude and unprofessional and when I gave my complaint she dismissed me."
"If You have Any questions Regarding anything in the Store, do not Call. They will Not Answer."
"Horrible customer service with employees who gave us false information and attitude with zero effort to attend to us and accommodate us for their faults."
Pricing and Value
Pros:
"Wonderful selection of inexpensive party goods."
"Huge bridal, baking and candy, balloons Very inexpensive!!"
"However, the associates were pleasant and kept me informed about the status of my items and I was even able to use a coupon for additional savings."
Cons:
"Very big store and has everything you need for a party but is over priced balloons are 4 dollars and up and a small balloon on a stick is 3 dollars."
"Overpriced and poor customer service."
"Clean and neat store. Lots of inventory, however it is more pricey than other Party Citys in the other boroughs."
"If you want to waste your money then order from here."
"I am extremely disappointed in the 12” Balloon time Helium Tank I purchased for $50."
"The party city is supposed to be warm and festive, but the staff is not very welcoming and with the large selection of balloons they ran out of helium with no apology."
"Would give them zero stars if I could."
Online and In-Store Experience
Pros:
"This place was open till midnight on October 28th --it rescued me for my Halloween costume."
"WAS AT PARTY CITY DOING A PICKUP FOR A COMPANY STORE IN SOHO NO COMPLAINTS HERE EXCELLENT CONDITIONS STAFF TO CUSTOMERS THUMBS UP PERFORMANCE FRIENDLY STAFF TO CUSTOMERS LOVE THE CASHIERS HELP WITH ME ABOUT THE ORDERS NUMBERS MERCHANDISE."
"Compared to other party city, you don’t have to ask the cashier for the balloon you want, instead there are 2 isles with all the balloons they have and you can pick what you want and pay for it and helium is free."
Cons:
"Worst order experience ever!!!"
"Do not waste your time placing and in store pickup."
"The whole point of ordering online and then doing a pick up in store is for speed... Be prepared to wait literally 20 minutes to pick up an order."
"Ordered something that was supposed to arrive between 5 and 7pm for a birthday."
"Was in a rush. They had one out of ten cash registers open."
"Went to pickup balloons but they weren’t ready at the time I selected."
"Chaos always ensues around Halloween at Party City! I placed an online order and arrived to the store to pick the items up.... they weren't ready although I received a confirmation email!"