Fogo de Chão Brazilian Steakhouse Reviews Summary

Service

Pros:

• "The service was very good despite the cost whether it's lunch or dinner but it's worth it."
• "Service is always fantastic and the food is always on point and fresh."
• "Both the food and the service was fantastic. May in particular was attentive and proactive."
• "Atmosphere, service and food was amazing and especially my server May."
• "Our waitress 'May' gave us great service and good explanation about how is work for dining here."
• "The service was fantastic. Everything tasted absolutely perfect."
• "The staff deserves a special mention; well-trained and incredibly polite, they made our experience even better."

Cons:

• "We were never handed any plates after getting our food, so we had to get up and find plates our selves."
• "MANAGEMENT please watch your waiters. They can make or break your business."
• "Everyone seemed like they had an attitude and it’s definitely not a welcoming place …"
• "The servers need to learn to be more attentive with their tables."
• "The servers are not very attentive to tables."
• "All throughout our service we never received an apology for any of the inconveniences we ran into."
• "The waitress we had was very uninterested in doing anything."

Food Quality

Pros:

• "Our experience was awesome, and the food was great but our waitress May really stole the show."
• "I would highly recommend the Brazilian drink caipirinha."
• "The food was beyond anything I've ever had - and I love to cook."
• "The steak was tender and seasoned just right."
• "The menu at Fogo de Chão is a true masterpiece, featuring a range of dishes that are both innovative and delicious."
• "Food was good and quality of meat were very exceptional too."
• "The food was INCREDIBLE."

Cons:

• "Meat is terrible."
• "The food was basic, nothing special."
• "The sides were horrible!"
• "The salmon didn’t have any flavor and was not what we expected."
• "Some of the beef tasted a bit salty."
• "corn salad is spoiled, lame chops is dry."
• "Everything was game-y - everything."

Ambiance

Pros:

• "The place is amazing, the atmosphere is super relaxing."
• "The restaurant itself is beautiful, minus the fact that it's in the mall."
• "Beautiful place and great atmosphere."
• "The restaurant is beautifully designed, with a warm and inviting ambiance that makes you feel right at home."
• "The atmosphere is wonderful with the lighting, the music which is authentic to the restaurants culinary."
• "The restaurant is beautiful and has a very modern and lively atmosphere."
• "The ambiance of the restaurant fosters a sense of joy and tranquility, providing a serene atmosphere for patrons to unwind and savor their meal."

Cons:

• "The tables are too close so it’s hard to squeeze by."
• "The bar was too cluttered with unnecessary fruits and posters."
• "It was loud inside."
• "The noise level is really loud."
• "The music was so loud that we were not able to hear our server or any of the chefs that were bringing the food to the table."
• "The music is very loud and you cannot hear the servers or chefs."
• "The floor around salad bar area is greasy, you feel like walking on oil."

Management

Pros:

• "Management is top of the line. Mike, Joseph, Dante and Marcos. The way they worked the floor with their staff is excellent."
• "The manager Dante is one of the best human beings we’ve ever met."
• "The second manager saw us leaving and told us whatever we did get a chance to eat was on the house."
• "The manager personally checking on our table was a thoughtful gesture."
• "The managers Rogério and Dante are super professional and friendly and were always coming around to make sure we were happy with the food and if we wanted anything else!"
• "Anyway, we spoke to the manager about the late serving and not able to enjoy all options. She was great and apologized and didn't charge for the portion of the meal."
• "Ben which was the assistant manager provided phenomenal service and is definitely part of the reason why I will return."

Cons:

• "I'm not sure if management was lacking that night, but your younger waiters seem to need more training on how to service customers."
• "We may go back but not anytime soon."
• "I complained to the manager and all he is 'I am sorry' in all truth we should have gone to one of the fast food restaurant where at least we would have known what to expect."
• "To the manager offering us absolutely no compensation for the monstrosity that was his restaurant — wow. Just wow."
• "nothing was right, bad management or what I couldn't point it out."
• "We felt this was very underhanded of them to do since price was not mentioned and we never experienced this before."
• "It did not go according to plan or expectations."