Hearth & Tap Reviews Summary

Service

Pros:

• "Kelly went above and beyond.. it was hard for us to find a place to accommodate 35 people due to covid, and this place was THE ONE."
• "The day of our wedding the servers were very attentive, patient and so fun... my family enjoyed it very very much."
• "The waiters were attentive and gave recommendations without coming off as snippy."
• "Our server did an excellent job."
• "The staff were extremely friendly and prompt."
• "The hostess and wait staff went above and beyond all expectations in seating and serving us."
• "Service was friendly and fast."

Cons:

• "The service was sub standard."
• "Staffed seemed stressed out."
• "The waitress was not great."
• "The service was unfortunately not the best. I did not feel welcomed as much as I would’ve liked to have."
• "Service was absolutely horrible."
• "The service was abysmal, with the waitresses displaying a shocking level of rudeness."
• "Service was adequate, if a bit slow."

Food Quality

Pros:

• "The pizza and the ribs were cooked to perfection."
• "The Kobe beef burger was amazing!"
• "The food they have here is fresh and delicious."
• "Everything we've had so far is incredible."
• "The ground beef was so flavorful and cooked perfect to my liking."
• "The food was excellent, prepared to our liking."
• "The food we had tonight was amazing."

Cons:

• "If you want good food I do not recommend it.. especially a Cuban sandwich they put half a bottle of mustard in it.. couldn't finish eating it."
• "The food was a bit bland with a lot of butter."
• "Food not great."
• "The appetizers were more or less lack lustre."
• "Burger was good, but dry aged beef lacks the 'juiciness' of regular ground beef."
• "Mediocre food, mediocre service, very pricey for the portions you get."
• "Food was good, not exceptional."

Ambiance

Pros:

• "Interesting layout, and unusual, cozy, old Irish pub atmosphere."
• "Incredible history on the restaurant. Building was built in 1859, so much history."
• "The ambiance was very classy."
• "Rustic barn like atmosphere."
• "The restaurant was simply gorgeous with a rustic feel."
• "Loved the ambiance, sophisticated cozy bar atmosphere with a rustic and hearthy charm."
• "The atmosphere was great."

Cons:

• "However, you don't want to bring Mom and the kids here for Mother's day or any reason, children should not be subject to the unhealthy air."
• "The fumes from the cigar bar are disgusting."
• "The most offending thing about the restaurant was the smell of cigar smoke it permeated the restaurant."
• "The whole place smells like stale smoke to the point where it clings to your clothing."
• "There's no escaping the odor from the cigar bar."
• "Cigar bar smoke can be extremely overwhelming to non-smokers."
• "The entire experience was made ‘even more enjoyable’ with the ever-present stale smoke wafting from the cigar lounge."

Value

Pros:

• "Highly recommend!"
• "Lovely collection of drinks and food options."
• "Prices were quite reasonable."
• "Very helpful, friendly staff, great menu selections, delicious food and fair prices."
• "10/10 highly recommend this place."
• "Definitely 100% recommend this spot!"
• "Highly recommend!"

Cons:

• "It's quite surprising that they charge a $15 fee just for cutting a cigar you bring yourself."
• "Very overpriced. After tax and tip, you're looking at $30+ for a main dish, $20 per appetizer and cocktail drinks $20."
• "Probably the only real disappointment is the credit card fee."
• "They charge a 'Cutting Fee' of $10 PER CIGAR if you bring your own cigar."
• "We waited over an hr for our dinners."
• "For this reason alone, I will never go back." (Referring to the credit card surcharge)
• "I will not go back again for Cigars, MAYBE and I stress MAYBE for appetizers, but not a full meal..."