IHOP Reviews Summary

Service

Pros:

• "Our waitress was great."
• "Their turn around time is great."
• "Really nice staff and manager."
• "Our server was so kind and came to out ever need."
• "Service is fast and friendly and food was delicious and one of the best part is it is 24 hours."
• "Staff is very friendly and accommodating."
• "The service was attentive and speedy; the waiter was ever bilingual so he could help both Spanish and English speaking customers."

Cons:

• "Waited 10 minutes then asked who would be taking our order from what was to be our waitress."
• "In all my years, never have I felt more neglected and unappreciated than at this particular IHOP location."
• "Place was empty so you'd think you would get good service quite the opposite waited 1/2 hour for any food to come out."
• "Terrible service, not clean, and no management."
• "Went at 11:30pm no one ever came to seat us."
• "We waited over 30 minutes for our server and had to ask for them twice before they showed up."
• "Majority of the servers are extremely rude. We sat for over 20 minutes before anyone came to attend to us."

Food Quality

Pros:

• "The food was well made and delicious!!"
• "To the chef 10 stars!!! The chicken that came with the chicken and waffles was phenomenal!!"
• "I absolutely loved my 'make-your-own-omelette'."
• "The food was very good. IHOP food has been consistently good in my experience."
• "The food always tastes amazing."
• "Their fruits were super fresh-no bruises and the meal was delicious."
• "The French toast was perfect."

Cons:

• "Stopped in for a side of sausage and the cook didn't even warm it up."
• "I asked for 2 fried eggs with cheese but I got scrambled eggs with some sort of cheese sauce on top."
• "The food wasn’t bad but my chicken was not cooked it was still raw in my omelettes."
• "Served cold food on a hot plate !!!"
• "The eggs and sausage came out cold."
• "The steak had NO char! Also no flavor."
• "The food we did received was cold bacon and lukewarm sausage, WITH raw eggs."

Management and Staff

Pros:

• "The manager was gracious enough to find them in the restaurant and allow me to speak to their hostess Dee."
• "The people who work here are incredibly courteous and always go out of their way to make us feel welcome."
• "Our server Alejandro was nice and accommodating."
• "The staff were very pleasant and attentive."
• "The waiters and host are all great."
• "The staff are super smart and well dressed."
• "Ashley our server was absolutely excellent!!"

Cons:

• "The bill was double for one meal what it would have been had the order been put in the right way, and the manager said there was nothing he could do about it."
• "The manager Tony came and just asked if I wanted another plate. Very bad customer service on his part."
• "Horrible service... Not due to lack of employees but LACK OF MANAGEMENT."
• "Manager just kept taking food off bill instead of apologizing for horrible meal."
• "The manager (who is completely rude and should not be working in customer service) tried to make me pay for everything!"
• "Honestly the owner was so rude and the waiter was just horrible."
• "The manager couldn't find enough excuses to make up."

Cleanliness and Maintenance

Pros:

• "The location is relatively new but well organized."
• "Restaurant is very clean and we will be coming back soon."
• "It's clean, the service is fast and friendly."
• "The place was clean and spacious! It does not feel cramped like other locations!"
• "Busy but clean."
• "Everything seemed clean (except a little speck of something in the salt) and well run so I will definitely be back!"
• "This location has great service, good food and was very clean."

Cons:

• "Bathroom didn’t have any toilet paper. This was very frustrating!"
• "Half of our order was forgotten or burnt and the food was clearly sitting in the window for too long."
• "The floor was sticky and slippery, from the entrance to our table by the window and to the bathroom."
• "Other tables around us were left dirty also."
• "The locks on some doors are broken so anyone walking by or standing close can see right into the stall."
• "The seats and table were sticky, too."
• "The eggs/omelette needed more flavor and the hash browns were totally tasteless."