Buffalo Wild Wings Reviews Summary

Service

Pros:

• "The general manager was very helpfull."
• "Updated from a 1 to a 4 as the GM is amazing and took all feedback on bord and sorted out the issues happy customer leaving 10 to the GM 1 to the waitress but defo still the place to go food is amazing."
• "A lot of tables, so check the bar for a seat if you don't want to wait."
• "Love the wings. Good selection of different sauces. Good selection of beers for a chain restaurant. Staff is very helpful and friendly."
• "Our food came out in a timely manner and was fresh."
• "They checked on my table consistently, corrected any errors, and made me feel welcome."
• "Staff was great from start to finish."

Cons:

• "Food is decent but service is just horrible, will take them 30 minutes just to first get to your table."
• "Host was nowhere to be found I stood around waiting 10 minutes just to be greeted."
• "No one has come to the table to ask if everything is okay or let us know it’s coming out."
• "Very very very poor customer service."
• "Service was very slow seemed like they were more interested in talking to each other then checking on tables."
• "Service was absolutely awful."
• "The service was terrible!!! After sitting for 15 minutes, someone finally came over and took our order for our entire meal and drinks."

Food Quality

Pros:

• "I go there pretty much every Thursday with my kid and get the same thing every time because after experimenting with all different sauces I know exactly what I want."
• "I went Buffalo Wing Wings to pick up takeout on a Sunday evening and the wings were good and ample variety of sauce options."
• "The wings were good but nothing special."
• "Food was about as good as BWW gets and came out in decent time."
• "All in all, the food was really good, the place was clean."
• "The food was good. I tried the Blackbean burger and fries. Love their Onion rings and should have stuck with that."
• "The wings were good."

Cons:

• "The food is horrible the managers just sit on their phone and don't even help the staff."
• "The French fries included were horrible."
• "Once i received my food it was super dry like it sat under a heat lamp forever."
• "Horrible food, got sick from the Sandwhiches."
• "The wings we did receive had no flavor no seasoning at all!!!!"
• "We ordered spicy wings on the bone and they were very dry and flavorless."
• "The dry rub was literally dust over cooked chicken."

Cleanliness

Pros:

• "All in all, the food was really good, the place was clean."
• "Very clean and contemporary indoors, very socially distant from other guests."
• "The place is pretty clean, organized etc."

Cons:

• "No leadership, disgusting floors, tables and restrooms, overpriced bar food at decent at best quality."
• "Bathroom was dirty."
• "Tables around us were dirty the entire dinner."
• "Even the floor in the restaurant was itself was disgusting."
• "This place is unclean. Do not eat here."
• "The floor was very sticky everywhere."
• "Entire place is nice and modern but looks messy and dirty."

Management

Pros:

• "The general manager was very helpfull."
• "Updated from a 1 to a 4 as the GM is amazing and took all feedback on bord and sorted out the issues happy customer leaving 10 to the GM 1 to the waitress but defo still the place to go food is amazing."
• "We found the manager and told him about all the issues we had, and he assured us that he would take care of it and not to worry."

Cons:

• "I blame this on the general manager cuz if he or she doesn't care it trickles down to this."
• "Terrible experience. Poorly managed."
• "Management needs to make sure their employees are doing their job."
• "Managers are nowhere to be found and just put on back burner."
• "The management often displays a rudeness that escalates rather than alleviates issues."
• "Management ruined this place, as did the greedy corporate overlords."
• "Looks like the manager of the store is doing an extraordinarily bad job."