"Not only was our bartender one of the best in the business, but on top of it the on duty manager was super kind."
"The manager, Andrew, even checked in on us to make sure the service was great."
"Our server was fast and attentive the entire time we were here."
"Joey is one of the best servers I have ever had."
"Great customer service from our server Kris."
"Our server was great, he was very helpful and food was good."
"Our server was great, and a staff member who passed by us thanked us for our business as we were leaving."
Cons:
"Horrible, after waiting 5 minutes to be seated (was not busy). Waited another 15 minutes while 3 employees/servers walked past us without being acknowledged in any way whatsoever!!"
"First we we there for 20 mins before anyone came to our table then we ordered our drinks and my cup was super dirty."
"The service is horrible!!!!! Not one server or staff member even acknowledged us or looked at us with a hello, drink order, let alone food."
"Waitress took at least 15 minutes to even take our drink order."
"Service was horrible. Our server was pretty absent & it took forever to order & receive our food."
"Waiters were walking and serving others but ignoring all of us that were waiting in the front door."
"This was a beyond terrible experience and I will not be a customer at this location ever again and it makes me never want to eat at any BWW location due to the lack of training of employees."
Food Quality
Pros:
"Food was delicious, tried the cauliflower wings and was pleasantly surprised with the amount that came with a small."
"The wings were Delicious!! We split a large order with 3 sauces and it was so flavorful."
"The chips and salsa were fresh and tasty with a good size portion."
"The wings were hot and seasoned well and my husbands buffalo boneless salad was delicious."
"The food tastes great. The wings are always cooked well the fries are crispy."
"Everything we ate was amazing!"
"I got 20 wings, half sweet barbecue and half teriyaki. They were drenched in sauce and tasted phenomenal!"
Cons:
"The appetizers felt like it was frozen food out of a microwave."
"Boneless wings were subpar."
"The wings were poorly sauced as well."
"French fries were also room temperature and seemed they were put back in frier to make it seems fresh."
"Not to mention the boneless wings tasted like they were sitting out for hours and were hard as a rock."
"The bleu cheese and ranch dip tasted sour and/or rancid."
"There was so much salt in the curry wings that they were inedible."
Atmosphere
Pros:
"This was my first time at this buffalo wild wings. I had a great experience! Kristen was my waitress and I couldn’t have asked for a better waitress."
"Great food and atmosphere."
"Wonderful atmosphere and energy."
"Awesome service! Great atmosphere, had a great time."
"This place is fun. It’s big. It’s sports watching heaven."
"Just an overall wonderful experience with a quick and tasty lunch on my day off."
"This place is wonderful! Great tasting wings and they’re very well prepared for COVID."
Cons:
"Loud, raucous atmosphere... just not my style."
"If you are looking for a quiet place, this is not it. It gets loud even when not many sports are showing."
"Horrible experience. Way too loud."
"Top 5 Worst service experiences dining out."
"Way too many tvs they can remove 3 and put that money into turning on the HEAT! It was cold In there including in the bathroom!"
"The food was delicious but the place wasn’t exactly a fun place to dine."
"This place is horribly run. We waited 20 minutes for someone to seat us."
Management
Pros:
"Alex the manager came over to to assure us of the steps taken to ensure how the food is prepared."
"Thanks to the manager Joe he saw that our complaint was taken care of & he took care of our party quite generously!"
"The manager, Angie, came over to make sure we were enjoying ourselves. She was so polite and professional!"
"We also had the opportunity to meet the new manager Tricia she is definitely a great asset to this establishment!!"
"Our food came out very quickly and she made sure we always had what we needed."
"The manager calmly and politely asked them to please act appropriately."
"The manager Courtney is a sweetheart. She is always willing to help and makes sure that everything is perfect."
Cons:
"There needs to be a drastic change in management and culture to get close to the expectations of this chain."
"There was no manager or anyone in charge present to make things worse."
"Then we spoke to the manager Alex and he was beyond rude and gave us an attitude. We loved coming here, but last night will be our last time going there."
"The manager never came out and the host was standing very unprofessionally at his stand eating bags of chips."
"I then emailed the company 3 more times with no responses. I'm extremely disappointed in them."
"We were wrongfully charged with 90 bucks for a couple orders of wings which were not cooked enough may I mention."