Crunch Fitness - Woodbridge Reviews Summary

Customer Service

Pros:

• "Friendly staff."
• "Friendly staff, knowledgeable trainers, place is constantly being disinfected these days."
• "Such a great environment to lift and everyone is friendly."
• "The staff are actually quite knowledgeable and have a positive attitude."
• "Staff are very friendly and will take care of you."
• "The gym's staff is friendly and professional."
• "Front desk staff are very pleasant."

Cons:

• "An extremely unfriendly place to go to. They have EXCEPTIONALLY BAD CUSTOMER SERVICE."
• "Manager work only business hours and is never there on weekends or after business hours to solve customer problems."
• "Manager John Geary and his staff at woodbridge crunch gym is very very rude and unprofessional to their customer."
• "STAY AWAY Very Unprofessional Staff and Manager."
• "The ‘manager’ has not manners to talk."
• "The worst customers service EVER, they don’t greet as you walk in."
• "Very bad customer service. At customer service rude and rough ppl working there."

Cleanliness

Pros:

• "This gym is not dirty at all. Every time I was there, I saw someone cleaning up."
• "This gym has impressed by their cleanliness and and variety of equipment."
• "Another upside is the cleanliness of this place, which is very important post pandemic."
• "I visited the Crunch in Woodbridge recently and was very pleased with the cleanliness of the facility."
• "This gym is so clean with paper towel dispensers and sanitizing spray located ALL over!"
• "The gym is very cleaned and staff is always picking up after members who leave weights laying around."
• "The gym is clean and enough equipment for people to use."

Cons:

• "The equipment was not only broken, it is dirty."
• "Restroom looks like a chaotic diarrhea massacre in the morning."
• "Cleanliness - bathrooms never cleaned, garbage overflowing."
• "The cleanliness of the gym is unacceptable, Disgusting."
• "The dirtiest GYM ever."
• "The bathroom trash can is overflowing with the same trash for days (DISGUSTING)."
• "The floor looks like it wasn't cleaned months.... Dust is collecting in big piles..."

Equipment

Pros:

• "The Leverage Decline Press has finally been restored and by the looks of it completely replaced with a new machine."
• "They have good and modern equipment."
• "The machines and weights are well kept and there is always something to use for your specific needs."
• "Has 3 flat bench, 2 incline, 2 racks and a deadlift/squat platform in back with 1 platform in the trainer area. Plenty of cardio machines and weight machines."
• "Great place to work out ..open space ..lots of machines ..equipment and free weights."
• "This gym has everything you need to achieve your fitness goals. But lacks a consistent team to upkeep gym and locker room conditions sanitary."
• "It has all the weights and space needed to get a good workout."

Cons:

• "We pay a good amount of money monthly, to come to the gym and find most of the equipment broken."
• "Most paper towels dispensers didn't have the cleaner with them."
• "Trash all around, weights thrown everywhere, no 5’s 10’s or 25’s to be found."
• "Weights and dumbbells are usually a mess."
• "Machines remain broken for months; a few times (e.g., sitting calf raise, sitting leg curl)- the machines were broken but no 'Out of Service' sign on them."
• "Machines are broken and it's getting worse."
• "Every other machine is out of service, or is torn up (seats, pads, even the cables are frayed!"