Address: 465 Green St, Woodbridge Township, NJ 07095, USA
Phone: +17327091400
Rating: 3.9
based on 131 reviews.
Customer Service
Pros:
"The staff is great here. Justin, the manager, helped me out with the hydromassage lounge."
"Staff member Mike was very friendly and positive and made my first time here great."
"Fantastic front desk employees."
"The staff is friendly and courteous."
"The staff is fantastic - they are extremely hard workers and are constantly attending to the needs of guests."
"Giving this place 5 stars for the manager Christine and the rest of the staff."
"The management has always been good in picking their staff because since they opened even though the staff has changed multiple times they have always been nice."
Cons:
"The manager, Annalise, is very rude."
"Front desk persons are very rude don’t how to treat customers."
"The petite assistant manager is always rude, impolite, and has no basic manners to treat customers."
"Very disappointed in this fitness and do not recommend. It’s very rude."
"The manager is rude, neglectful, and shouldn’t be in charge if that’s how she’s running things."
"The managers were all rude and nasty."
"If there was a negative rating, I would totally go for that. Emily was very rude need to go for training for customer service."
Cleanliness
Pros:
"One of the nicer PF, guessing its a new facility but staff keeps it very clean!"
"Gym is always always clean weight in there right spot midnight employers always cleaning and staff always treated with respect !!"
"Place is super clean and customer service is an absolute 10."
"This facility is one of the nicest one I've been to and super clean."
"The gym itself is kept clean all the time and follows all the guidelines for COVID."
"During my work out I constantly see the team cleaning down machine and sanitation area there doing a great job."
"Bianka & Dacialice were great! Both were cleaning when I arrived & an hour later both were still busy keeping the place tidy."
Cons:
"The floors were noticeably dirty, and there were several instances of trash scattered around the workout area."
"Now it’s just over crowded and dirty."
"Bathroom was a little icky but, it doesn’t seem like it’s staff negligence at all, as she was in there trying to clean it all up; it’s just slobby members."
"I don’t see them clean as often here, and they have less rooms and machines as the other locations."
"This place is a waste of time with a staff that never went to a gym let alone educated themselves on one.."
"This review is to call management attention!!! This place used to be a good and clean place, lately everything is getting worse and worse.... not paper towels to clean the machine on some station and sometimes when the paper runs out on the dispenser the staff left the paper out over the trash can.... not hand soap in the bathroom and sometimes only 1 dispenser has soap...... the hand sanitizer when coming out of men bathroom has been empty for like a week now, and not one from staff notices it...."
"Most of the ppl that go here don't wash their hands after using the bathroom...at least the females."
Facility and Equipment
Pros:
"This is my home gym, recently updated and renovation. Swanky clean, lot if parking and friendly staff."
"The gym is big with plenty of machines."
"This is by far one of the cleanest Planet Fitness!"
"I’ve been a member of multiple gyms both commercial and small business owned and this is by far the cleanest and most organized gym I’ve ever been too."
"This is a nice gym, brand new and always very clean."
"It's super clean, spacious, with plenty of different workout areas and equipment."
"The gym seemed very clean. Updated elliptical so you no longer have the annoying old iPhone charger in the phone holder."
Cons:
"Here's my only issue with this place. I'm SHOCKED nobody brings up how bad this parking lot is."
"There are a lot cardio exercises equipment. However, one thing I don’t like is the 4 stair steppers 3 of them are down for likely more than 1 month."
"The water fountain was broken for a month before being fixed."
"There's only 1 rear delt flye/chest fly/pec deck machine which has been out of order for 4 weeks and still going on."
"I have been a member at this gym for 2 years now and they only have 4 stair masters out of which 3 have been broken for over 8 months now."
"New facility and the hydro lounge massage monitor is already broken."
"There is literally just one clock in the entire gym, which is broken."
Membership and Pricing
Pros:
"I will definitely be considering becoming a member at planet Fitness."
"For anyone who is interested is getting or staying fit I would highly recommend planet fitness."
"Conveniently located right off Route 1. For $10 a month, I get to exercise to my heart's content any time of day."
"They have 2 tiers - $9.99 and $22.99. The first one gives membership to just one gym with a few services while the more expensive tier gives access to guests for free and a few other perks."
"Very convenient, well maintained and depending on what time you get there. Many machines available for your work out capacity."
"Emily helped me out with all the information I need on how to become a member and what I needed to do to become one."
"Thank you Diana for all your help canceling my contract, you're AWESOME 👍"
Cons:
"I’m writing this review because I saw the charges for the multiple memberships I pay for and no one in my family can get here because they have not extended their hours yet."
"Very disappointed in this fitness and do not recommend. It’s very rude. I charged 41 dollars for my son and his cousin so they were supposed too only take $82."
"Went into the gym to cancel my membership... Months later I’m still being charged."
"Think twice before joining this gym, I cancelled my membership 9 months ago & they were still charging me."
"Don't get locked into a contract especially with a franchise location."
"They are still charging the same price even though the showers are still not available."
"I left Woodbridge on short notice to take a job with a humanitarian organization in Ukraine. I am on my way there, and tried to cancel my membership via the app... Now I am told, I can't cancel online."