"The vehicle I rented for 2 days was well detailed interior and exterior."
"The car we got was bran new only 300 miles on it a 2024 model and it was perfect."
"I was able to drive a brand new 2024 Toyota Corolla."
"The car supplied was terrific, no issues at all."
"Nice selection of new and clean cars on the lot."
"The vehicles are clean and well taken care of."
Cons:
"I was given a car that had three (3) of the hubcaps missing, the carpet was ripped off on driver side and has major scratches on the body."
"The car came and reeked of weed dirty beyond belief and not even a full tanks of gas."
"The car ended up, with a smoked out smell, and it had a oil light on, car had scratches."
"The car was a little dirty during pickup, but we worked it out."
"The car was not cleaned. The person said they had sanitized the vehicle."
"Last car I rented was terrible...I reserved a full size car...was downgraded to a compact car that was filthy with animal hair."
Customer Service
Pros:
"When I wasn't thrilled with my initial rental car, Eric went above and beyond."
"After my experience with Enterprise in Clifton, I was reassured that there are still individuals out there that really value customer service."
"The entire staff at the Main Ave. Clifton Branch could not have been more courteous & respectful."
"Aaron and Jose were awesome! Very nice guys."
"Eric and the team consistently went above and beyond to ensure each rental was not just a transaction but an outstanding experience."
"Service was prompt and courteous. I was in and out in less than 20 minutes."
"Very pleased with the service, Victor kept it very professional and tried to get me the vehicle I wanted."
Cons:
"I will never attempt to rent a car from Enterprise ever again."
"It’s the worst location to rent from the workers their they have no experience of any customer service."
"Listen this place is so weird the staff is something out of 90s sitcom that didn't make it."
"All of them in there are incompetent and useless."
"Horrible place. They overbook the cars and then just call you saying 'we don't have a car available'."
"Don and Andrew at this location are so rude and disrespectful."
"The people working here have an horrible attitude and seems like they don’t wanna be there."
Pricing and Charges
Pros:
"Enterprise overall is very simple and straight to the point with pricing, I’m not hit with any hidden fees or surprises upon arrival."
"For a 4 day rental with unlimited miles, the price was amazing ($275)!!!!!"
"Love the service. Easy and faster. Cars are 100% available."
Cons:
"You should never rent a car from Enterprise. They charged me extra Ez-Pass Tolls which was not acceptable."
"They told me I paid one amount but when I calculated the transactions from my bank account it was not the amount they said."
"It's been almost 2 months and I still didn't receive my deposit plus they tried to charge me some fees when I returned a car that I didn't even agree to in the first place."
"Overcharging not once but twice within 3 weeks!"
"Bottom line, what was supposed to be a $268.00 dollars car rental ended up costing me $768.00 dollars."
"Never again. I rented a car from Enterprise in Clifton, NJ in Dec 2023 then purchased a car 1 week later from Enterprise Sales in Elmwood Park where I returned the rental. I had the car for 1 week but was charged for 1 month at a cost of almost $2000."
"Eric promised not withdraw extra money from the account. The insurance covered everything. Without any notice and my permission continue steal money from account."