Propel Electric Bikes Reviews Summary

Customer Service

Pros:

• "they answered my (copious) annoying questions since my needs were complicated, and were always willing to help."
• "They went above and beyond on the repairs and even made a few adjustments for free."
• "They are always responsive and responsible."
• "Chris and Kyle are the real deal--they helped me navigate the best e-bike for me, worked on it with amazing customer service."
• "Chris and his team were very helpful answering my questions, were very professional, and offered the best price."
• "The staff here are extremely knowledgeable, and are willing and able to help every step of the way."
• "The staff are professional and knowledgeable."

Cons:

• "Propel abandoned me after a quick fix didn’t work. If you plan on buying a bike online, beware because they don’t stand behind what they sell."
• "Been here since they first opened shop last year and from day one Chris and his brother has given me great service. I recently took my ebike to shop to have brakes checked in July of 2019 and was informed they no longer work on ebike unless they're purchased from their shop."
• "I have an ebike that is having mechanical issues. I emailed the company (it's not Propel!) repair/tech guys and requested a call to discuss a long running problem with the bike, instead of using slow and clumsy email. They told me they didn't have time to call me."
• "For a minute there I thought I made an expensive mistake, my bike wasn't working properly and after repeated visits to the shop to have it repaired I continued to have problems."

Product Quality

Pros:

• "The bike is performing flawlessly."
• "Propel has an amazing selection of high quality (and safe) ebikes."
• "The electric motor is powerful and makes it easy to pedal up hills."
• "The bikes are great quality and will last a long time."
• "I got a Gazelle large electric bike here and it was very decently priced and well maintained."
• "The European e-bike landscape has reached a different level of maturation and acceptance due to honest and durable, automotive-grade products supplied by companies like Riese & Muller and Bosch."
• "The solid build of the Delite and it's secure feeling beneath me are unlike anything I have experienced on previously owned road, mountain and recumbent bikes."

Cons:

• "Well, I received the bike and there was some minor shipping damage."
• "Upon receipt I noticed the rack on the back of the bike was not correct."
• "Had minor damage from shipping issue with bike and Propel took care of me and made everything better than they would have had to for total satisfaction."
• "The only thing I would have changed if ordering again is not to order the HS option."

Delivery & Support

Pros:

• "I purchased a Reise & Muller which had to be shipped from their California location. It shipped direct and was packaged perfectly."
• "Propel does a great job of offering great bicycles that would otherwise have a limited distribution, making them widely available with careful shipping and then supporting them after the sale."
• "It was boxed up perfectly, no damage to the bike and was here in Bermuda in a few days."
• "The bike was extremely well packaged and arrived without a scratch."
• "Propel delivered the bikes to our door fully assembled, ready to ride."
• "They really care about their work."
• "I really like the fact that the delivery was handled by PROPELS staff rather than some third party carrier."

Cons:

• "Wait times right now are longer than everyone would like, and folks are stretched thin."
• "After delivery was delayed by the manufacturer it arrived at Propel NYC on July 28 to assemble and deliver. After that, it took a while to get the bike to us in DC, eventually late August."
• "My only complaint is that as e-bikes get more popular, and they are the best in the business, their turn-around time has gotten longer."