Visionworks Doctors of Optometry Reviews Summary

Customer Service

Pros:

• "I usually don’t write reviews but I went to this location the other day just with a few questions and this lady name Simone was very helpful and professional."
• "Dr Patel is fantastic - very pleasant and personable and an excellent professional."
• "The staff at Visionworks of Morristown are amazing they are always very professional and pleasant."
• "I am truly impressed with the high level of service and professionalism displayed by the manager and her staff at this office."
• "Both Colleen and Simone are my number one go girls customer service friendly they would go over and above to help."
• "The entire staff was friendly, helpful and professional they made me feel so comfortable."
• "Vision work Morristown NJ is a excellent office to get eye care done. The office manager Simone was very help fully and ensured that all my needs were met."

Cons:

• "She looked at me and said very roughly 'we open at 11!' and shut the door in my face!"
• "Poor customer service, glasses didn’t hold up and I have had many, many pairs of glasses that weren’t constructed poorly like this."
• "The staff is extremely disrespectful and they don't care at all about the patient."
• "Staff is only interested in upselling, cannot care less about the customer."
• "Rude and incorrect information."
• "The staff are very rude and not friendly and they also give dirty looks and they talk very rudely."
• "Very unhelpful and rude staff. Didn’t explain anything thoroughly."

Professionalism of Doctors

Pros:

• "Dr. Puzio does a great job explaining issues and providing solutions."
• "What an awesome place and Dr. Puzio is THE BEST!!!! I recommend Dr. Puzio to all my family and friends."
• "He gave great feedback about the status of my vision and prescribed perfect corrective lenses."
• "Dr Thomas Puzio, he was very knowledgeable, kind and friendly."
• "Dr.Patel is Amazing and very professional makes me feel even more comfortable wearing glasses."
• "Dr. Puzio also was fantastic. He kept me calm and has a great bedside manner, and quickly assessed & solved issues I had in each eye."
• "Dr Puzio really listened to my concerns and answered all of my questions in detail."

Cons:

• "Dr Thomas Morristown wrote wrong prescription for me."
• "He ordered the wrong curve of my contacts not once but twice."
• "They are unable to make a simple glasses. When I had eye strain after using the new glasses, the optometrist told that something was wrong with numbers and so they remade the glasses, but still I see that something is going wrong with even the re-made glasses."
• "Had a horrible experience with ordering our new glasses."
• "The doctor was nice to my Mother and I. The woman at the front desk was a bit standoffish but at the end she seemed to warm up to me when picking up my glasses and buying a case that is better suited for me Thanks."
• "Both doctors were terrific."
• "Skip this place! Optometrist is kind and polite, however the customer service is rude and unhappy always."

Facility and Equipment

Pros:

• "Top of the line equipment."
• "Great place, the doctors were very friendly, knowledgeable and kind."
• "They have an excellent selection of frames to choose from."
• "The store is very clean and nicely organized."
• "Lastly the place is very covid-safe. Clean, masks, temp check, sanitizer readily available, etc."
• "I love vision works of Morristown I’m a customer for years the doctor is great and staff are nice and efficient especially Kathleen she’s top notch employee."
• "I was not rushed at all while I was looking for my frames, I received helpful info in choosing the right frames for me."

Cons:

• "The equipment is not properly cleaned."
• "Craftsmanship leaves a lot to be desired."
• "HORRIBLE experience. Went to buy my daughter a pair of eye glasses and they didn't measure her face but submitted the order. Tried to return and they wouldn't let me return. No one picks up there phone. HORRIBLE service!"
• "They weren't going by our insurance and trying to sell a standard lens at a premium price."
• "The frames are expensive and even with my insurance I've spent almost 200 dollars for a non-named frame and lenses."
• "This is by far the best place to get glasses in Morris County."
• "I'm sorry I want what I paid for."