LensCrafters Reviews Summary

Customer Service

Pros:

• "Sharon was fast, efficient, friendly and very knowledgeable."
• "Very good service fitting my glasses. Particularly Optician Larry."
• "The staff are always friendly and knowledgeable and they will take time with you to make sure you’re satisfied and looking good and comfortable in your new eyewear!"
• "I had exceptional experience today at Lenscrafter."
• "Juveria was very helpful. She helped me find a pair of glasses that I really like and she was super patient."
• "They were super nice and helpful. Even though it was very close to closing time, I didn’t feel rushed at all juveria was patient and still upbeat at the end of the day thanks!!"
• "Cashier Juveria was very pleasant she had excellent customer service very knowledgeable and patient she deserves to be recognized as an outstanding representative of LensCrafters sincerely Danny Wilkins very satisfied customer."

Cons:

• "The doctor was kind of rude and was impatient with my concerns and answered my questions with contempt."
• "Worst customer service ever. Do not go to this store. They do not follow up on their own delays. They are incredibly rude and disrespectful."
• "He probably had the least knowledge of Varilux lenses and the rudest sales person I have come across."
• "The sales lady actually said, if she explains any more she will lose her license!!!"
• "Avoid this place they are crooks."
• "We were asked to fill out new paperwork because owner of eye exam has changed... The front desk lady was rude and smiling while I was complaining about it."
• "I agree with other comments that customer service at this location sucks! I spoke with an employee asking questions about my coverage and what a pair of glasses would cost. He was very rude and acted as if I was bothering him."

Product Quality

Pros:

• "Was able to walk me through securing two pairs of incredible lenses and frames."
• "Every time I come here I always leave satisfied."
• "Juveria and Ken went above and beyond to help me leverage my insurance and the promotion the store was running to get me the best possible deal on four sets of lenses!"
• "Ken was super attentive, helpful, and kind."
• "They have a really nice selection of options for every budget."
• "This location had a great selection of fashionable frames."
• "I love lenscrafters, they always have a good selection of glasses and sunglasses to choose from, brand name as well as off brand."

Cons:

• "Stay away from this store!!! The lens they crafted will not follow the prescription!!!"
• "Today when I visited another LensCrafters they said frame is defected. Now the store manager refusing to accept the frame."
• "Without proper explanation on the additional prism, he took my glasses and went to a microscope. After 3 seconds, he came back and said 'look, sir, there is no prism at all with your glasses'...Of cause, he was just lying."
• "The eye prescription that doctor prescribed is not accurate at all. I started to have headache after wearing the glass with her prescription."
• "All the precious frames I had gotten would break very easily and end up in very bad condition and I wouldn’t be able to find the size to my needs."
• "Worse experience getting an eye exam had an appointment and waited a hour just to be seen, was limited on the glass selection."
• "Wasn't informed until after I paid for my glasses that I would get them in 14 days by the sales rep."

Staff Expertise

Pros:

• "Leslie at LensCrafters in Livingston Mall was very helpful and knowledgeable in assisting me to select a new frame, and related detail."
• "Staff was very courteous. They took great care of my elderly mother and found the right frames that fit her perfectly."
• "Hatim Saadi very patiently and meticulously repaired them back to normal while we waited."
• "The atmosphere and staff was amazing! They were all so helpful!!"
• "Dr Wu and her entire staff were wonderful."
• "Joseph was helpful and very knowledgeable such a great guy."
• "Larry really knew his stuff and made us feel comfortable and relaxed the whole time."

Cons:

• "He was also unaware of the Varilux X Series lenses and asked whether I was referring to Transitions XTtra Active."
• "The elderly white sales rep here refused to give me a price quotation without the original prescription."
• "Dr Patel should learn how to listen to her patients. I cannot believe she is a doctor. She lacks empathy and respect."
• "He was also unaware that you could put Transitions to Varilux Phsio lenses when my previous pair ordered from lens Crafters was indeed Varilux Physio with transitions."
• "Watch out, the optometrist in the back Patel from Sphere EyeCare always, always gets you on annual checkups with up-charges that are *not disclosed* when getting eye exams."
• "Shady and unethical business practices. Steer clear."
• "In summary, stay away from this place given that the doctor is terrible without the necessary skill."