Tenafly Veterinary Center Reviews Summary

Category: Veterinarian

Address: 38 Piermont Rd, Tenafly, NJ 07670, USA

Phone: +12015677878

Rating: 4.8
based on 179 reviews.

Staff and Facility

Pros:

  • "The staff are extremely nice and the facility is great."
  • "Dr Han and Dr Barnea... equally caring and loving to our dogs."
  • "LIZ, I love your dedication your patient your compassion your wonderful attitude all the times."
  • "The front desk are EXCEPTIONAL and WONDERFUL -- they do what they say they will do and they are fully dedicated to customer service."
  • "The staff is extremely professional, accommodating, courteous, and helpful."
  • "Everyone here is so friendly."
  • "The techs and front reception staff were compassionate and caring, wanting to help in every way."

Cons:

  • "this place is a total rip off!!!! I brought my dog there who was experiencing diarrhea for a couple of days. They gave me an estimate of $1300 to run tests and take an x-ray."
  • "Front desk personal are cold."
  • "Too many new hires (both vet, techs and office staff), only care about the money."
  • "This vet is not patient centric and only cares to overcharge the customer."
  • "They could not handle her. They called me 15 minutes after I left to come pick her back up. They returned her to me covered in feces."
  • "Front desk person is not nice."
  • "Completely unprofessional staff. Overpriced."

Doctors and Medical Care

Pros:

  • "Dr. Belekdanian was professional and extremely knowledgeable."
  • "Dr. Barnea truly cares about his patients as if they were his own."
  • "Cost was fair and at no time did I feel pressured to do this or that."
  • "Dr. Han is absolutely amazing, professional and compassionate."
  • "Dr. Belekdanian's warm demeanor and genuine concern for Gigi's health immediately put us at ease."
  • "Dr. B really took his time to listen to what was going on and worked with us to get a perfect plan for Hachi."
  • "Dr. Barnea diagnosed her correctly and immediately started her on the right medication."

Cons:

  • "Unfortunately, Dr. was giving us low doses/wrong medication which made us to do more treatments and spent money and time."
  • "They are also not great with dealing with insurance."
  • "The entire process has become too expensive and too exhausting."
  • "They refused to fill my dogs prescription since 'they only partner with Purina' basically saying they don't get a cut so they don't care."
  • "No one looks at charts."
  • "The doctor is nice but my puppy is always sick."
  • "I received this medication that had expired 6 months earlier."

Customer Service and Communication

Pros:

  • "Marissa at the desk was so helpful! They spent so much time with us and we felt like part of a family."
  • "Everything was explained to us very well, updates via text and email."
  • "The front desk was efficient, they kindly sent the claim for my insurance."
  • "Jessica, Biliana, Chris, and everybody else, YOU ARE THE MUST AWESOME STAFF I EVER KNEW."
  • "The office was efficient and ready to answer any questions I had."
  • "They respond quickly to phone calls and are extremely responsive and happy to address any and all concerns."
  • "Their communication is top-notch."

Cons:

  • "I wouldn’t recommend this place."
  • "I've been waiting for an appointment on the phone with them for over 2 days. Phone waits are in excess of 10 minutes."
  • "Customer service is bad and rude."
  • "Very disappointed in the level of care and communication that we have received."
  • "Office is consistently forgetting to call me back."
  • "The secretary is very rude and has a very poor disposition to try to solve problems, making me feel that she is not interested in keeping clients satisfied."
  • "Their phone doesn't work business hours when I called and make changes, it would take to voice."

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