"The staff are extremely nice and the facility is great."
"Dr Han and Dr Barnea... equally caring and loving to our dogs."
"LIZ, I love your dedication your patient your compassion your wonderful attitude all the times."
"The front desk are EXCEPTIONAL and WONDERFUL -- they do what they say they will do and they are fully dedicated to customer service."
"The staff is extremely professional, accommodating, courteous, and helpful."
"Everyone here is so friendly."
"The techs and front reception staff were compassionate and caring, wanting to help in every way."
Cons:
"this place is a total rip off!!!! I brought my dog there who was experiencing diarrhea for a couple of days. They gave me an estimate of $1300 to run tests and take an x-ray."
"Front desk personal are cold."
"Too many new hires (both vet, techs and office staff), only care about the money."
"This vet is not patient centric and only cares to overcharge the customer."
"They could not handle her. They called me 15 minutes after I left to come pick her back up. They returned her to me covered in feces."
"Front desk person is not nice."
"Completely unprofessional staff. Overpriced."
Doctors and Medical Care
Pros:
"Dr. Belekdanian was professional and extremely knowledgeable."
"Dr. Barnea truly cares about his patients as if they were his own."
"Cost was fair and at no time did I feel pressured to do this or that."
"Dr. Han is absolutely amazing, professional and compassionate."
"Dr. Belekdanian's warm demeanor and genuine concern for Gigi's health immediately put us at ease."
"Dr. B really took his time to listen to what was going on and worked with us to get a perfect plan for Hachi."
"Dr. Barnea diagnosed her correctly and immediately started her on the right medication."
Cons:
"Unfortunately, Dr. was giving us low doses/wrong medication which made us to do more treatments and spent money and time."
"They are also not great with dealing with insurance."
"The entire process has become too expensive and too exhausting."
"They refused to fill my dogs prescription since 'they only partner with Purina' basically saying they don't get a cut so they don't care."
"No one looks at charts."
"The doctor is nice but my puppy is always sick."
"I received this medication that had expired 6 months earlier."
Customer Service and Communication
Pros:
"Marissa at the desk was so helpful! They spent so much time with us and we felt like part of a family."
"Everything was explained to us very well, updates via text and email."
"The front desk was efficient, they kindly sent the claim for my insurance."
"Jessica, Biliana, Chris, and everybody else, YOU ARE THE MUST AWESOME STAFF I EVER KNEW."
"The office was efficient and ready to answer any questions I had."
"They respond quickly to phone calls and are extremely responsive and happy to address any and all concerns."
"Their communication is top-notch."
Cons:
"I wouldn’t recommend this place."
"I've been waiting for an appointment on the phone with them for over 2 days. Phone waits are in excess of 10 minutes."
"Customer service is bad and rude."
"Very disappointed in the level of care and communication that we have received."
"Office is consistently forgetting to call me back."
"The secretary is very rude and has a very poor disposition to try to solve problems, making me feel that she is not interested in keeping clients satisfied."
"Their phone doesn't work business hours when I called and make changes, it would take to voice."