Philadelphia Bikesmith Reviews Summary

Customer Service

Pros:

• "The guys are very friendly and the most knowledgeable in the business."
• "The staff is friendly and knowledgeable."
• "The response time was immediate I was in need of a tune up and an inner tube."
• "They were also very chill on the phone and super accurate with estimates as opposed to other places like bicycle therapy."
• "Dave was so kind and informative without going over my head."
• "The staff is knowledgeable, the service is fast and reliable, and the atmosphere is friendly and inviting even for novice or casual cyclists."
• "The entire two experience was very smooth, quick, and to the point. The team was communicative and helpful."

Cons:

• "It’s very rare that I leave a bad review for anything, especially a bike shop. But BikeSmith philly was exceptional, in the worst way possible."
• "Final bill,$200... Really guys, don’t you think you could have/should have advised me, as a rookie Granny, on the cost/benefit of this investment on a 20 yo bike?"
• "They were winding down for the day and showed little interest to help get me back on my seat."
• "It was like he could not be bothered. It is a shame because he lost a sale."
• "Then there's that feeling when you walk in somewhere and you feel like outsider, not the same welcome feeling when neighborhood regulars shows up and that energy is present."
• "Everytime I've gone when there is an issue with my stuff I left feeling like they didn't want the business."
• "So BikeSmith, I know your shop is in center city where people have more money then they do time to work on their bikes... but if you are willing to let your techs try to rip people off or damage their bike over a stuck seat post, find another line of business and leave bikes alone."

Pricing

Pros:

• "The final cost was much cheaper than I was expecting."
• "Highly recommend them if you're trying to get quality work without taking out a personal loan."
• "For $50 they gave me a tune up and my bike was ready the next day."
• "Great service done fast and cheap."
• "And their prices are fair and totally affordable."
• "Also pricing is very reasonable!"
• "They also used parts from the store to save me money, so I owed even less than the estimate."

Cons:

• "Had my brakes replaced and can't believe how expensive it was."
• "Hope they open up soon cause I can’t afford this place."
• "Look I left the four star review because every time I've called they've had the parts that I need for my bike where other stores haven't, I would have left five stars but they tried to charge me $45 to fix a flat tire where other stores charge you 15 to $20 so that kind of turned me off big time to the store."
• "Expensive for getting just my front brake adjusted... $15 for a 5 minute service does not a satisfied customer make."
• "I went there for bike fitting... They charged me 175$ (very unfair to me to get the same bike back with just adjusted seat). Very disappointed."
• "I did not expect to spend 240, however price of my safety and buying what I need is what is important."
• "Good service, it isn't however a good spot to get new tire tubes."

Quality of Service

Pros:

• "Highly recommend them if you're trying to get quality work without taking out a personal loan."
• "They do quality work and they do it quickly."
• "Consistently reliable, consistently professional; The staff at Philly Bikesmith take cycling seriously and always deliver ahead of schedule."
• "These guys are top notch."
• "I can't recommend them enough and am looking forward to working with them in the future for all my bike buying/servicing needs!!"
• "Great customer service, A+ work."
• "The job was so well done they now shift like Dura Ace."

Cons:

• "I’ve visited this shop 5 times in the last 6 months because of the same slow leak flat in my rear tire."
• "In short, these guys seem to cut corners and overlook minor problems that can have major implications."
• "And the bike is still dirty ☹️"
• "From my personal experience I felt as of I had to almost force service of my equipment-maybe because it's deemed tedious or whatever reason."
• "They make people wear masks, sadly just another in a long list of city residents who tell others what to do with their bodies and don't understand science."