Bicycle Habitat Reviews Summary

Category: Bicycle Shop New York

Address: 228 7th Ave, New York, NY 10011, USA

Phone: +12122066949

Rating: 4.7
based on 149 reviews.

Customer Service

Pros:

  • "Bicycle Habitat is always a friendly, non-judgey place to learn about bike maintenance and repair."
  • "Gave very helpful, friendly advice."
  • "Justine was very helpful. She was careful about following COVID protocol, and found the accessories I needed promptly."
  • "Deputy Consul at the French consulate, I had to contact the staff of Bicycle habitat (Dylan) today in order to find a solution for a French tourist whose wheelchair had a flat. Dylan from Bycicle habitat was extremely helpful and kind."
  • "I always feel so well taken care of here. Great service. Great education."
  • "Lovely staff, very friendly and VERY helpful."
  • "Warm, helpful, friendly, attentive, knowledgeable staff."

Cons:

  • "Not a nice place to go Kyle has a big attitude problem!"
  • "Anytime I went back for service or accessories, the staff was indifferent to the point of rude, so I took my business elsewhere."
  • "I have been here multiple time with decent enough experience but after a phone call with Justine I will never go back or recommend them to anyone."
  • "they are seriously overpriced for simple things like tubes and tires. $85 to change a flat and replace a tire was a joke."
  • "Unprofessional, overpriced and extremely rude."
  • "I was quoted $30 for changing my brake pads. When I went to pay, I was charged $64."
  • "Overpriced, unfriendly staff. I go back to give them attempt after attempt, but they continuously talk in a condescending manner as if they are the only ones who understand bicycles."

Product Quality and Selection

Pros:

  • "Purchased a bike here yesterday and the experience was everything I could ask for."
  • "Their bicycle trade-in program for kids is the best thing going in terms of getting a high quality new bike for your kid."
  • "I bought my Trek 820 from Bicycle Habitat in 2000. The only thing I’ve had to change is tires and 2 or 3 chains through those 20 years!"
  • "Bicycle Habitat is a great bike shop in the middle of the city. They sell you exactly what you need, nothing more, no hard upsell like one would expect."
  • "Love the variety of bikes and accessories you have at your store."
  • "I'm really happy with the Bicycle I purchased and the lifetime assistance."
  • "The wheels were exactly what I needed and came at a great price."

Cons:

  • "The meter was not the meter I wanted at all."
  • "I went to buy a cycling shoe and they didn’t have it in my size."
  • "they are seriously overpriced for simple things like tubes and tires. $85 to change a flat and replace a tire was a joke."
  • "Maybe they know how to fix new bikes but definitively why don't know about old bikes."
  • "TOTAL RIP OFF! Take your bike elsewhere."
  • "They treat me as if I was lying about the pre-condition of the speeds. They were not able to fix them!"
  • "The only reason this is my rating is the assortment of the bicycle lights. There was a product that cost over $90 and about $20. I wanted some kind of product that is priced and worth in between."

Shop Experience

Pros:

  • "The whole experience was a delight."
  • "Habitat is my go to bicycle shop."
  • "This is a bike shop that cares about the community and always gives back."
  • "I was so impressed by Bicycle Habitat's service and delivery."
  • "Matt provides amazing service and attention."
  • "I must say the experience is vastly improved over my last visits to Lafayette St."
  • "I had a fantastic experience at this shop. I brought my bike in for a free gear and brake adjustment, but soon realized that it was going to need a lot more work."

Cons:

  • "Avoid this bike shop!"
  • "I dropped my bike off, they said they would call me with a price that day, they did not."
  • "I would go back to bicycle habitat's Chelsea location in a heartbeat."
  • "I went there to get my flat fix which they did but they gave me back my with the chain off and when I started riding I was hearing a squeaky noise that wasn't there before."
  • "I had a terrible experience with a tune up."
  • "They 'really don't care'."
  • "When I showed up to pick it up, they snapped at me that it wasn't ready and that it wouldn't be ready for ANOTHER entire week."

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