"Bicycle Habitat is always a friendly, non-judgey place to learn about bike maintenance and repair."
"Gave very helpful, friendly advice."
"Justine was very helpful. She was careful about following COVID protocol, and found the accessories I needed promptly."
"Deputy Consul at the French consulate, I had to contact the staff of Bicycle habitat (Dylan) today in order to find a solution for a French tourist whose wheelchair had a flat. Dylan from Bycicle habitat was extremely helpful and kind."
"I always feel so well taken care of here. Great service. Great education."
"Not a nice place to go Kyle has a big attitude problem!"
"Anytime I went back for service or accessories, the staff was indifferent to the point of rude, so I took my business elsewhere."
"I have been here multiple time with decent enough experience but after a phone call with Justine I will never go back or recommend them to anyone."
"they are seriously overpriced for simple things like tubes and tires. $85 to change a flat and replace a tire was a joke."
"Unprofessional, overpriced and extremely rude."
"I was quoted $30 for changing my brake pads. When I went to pay, I was charged $64."
"Overpriced, unfriendly staff. I go back to give them attempt after attempt, but they continuously talk in a condescending manner as if they are the only ones who understand bicycles."
Product Quality and Selection
Pros:
"Purchased a bike here yesterday and the experience was everything I could ask for."
"Their bicycle trade-in program for kids is the best thing going in terms of getting a high quality new bike for your kid."
"I bought my Trek 820 from Bicycle Habitat in 2000. The only thing I’ve had to change is tires and 2 or 3 chains through those 20 years!"
"Bicycle Habitat is a great bike shop in the middle of the city. They sell you exactly what you need, nothing more, no hard upsell like one would expect."
"Love the variety of bikes and accessories you have at your store."
"I'm really happy with the Bicycle I purchased and the lifetime assistance."
"The wheels were exactly what I needed and came at a great price."
Cons:
"The meter was not the meter I wanted at all."
"I went to buy a cycling shoe and they didn’t have it in my size."
"they are seriously overpriced for simple things like tubes and tires. $85 to change a flat and replace a tire was a joke."
"Maybe they know how to fix new bikes but definitively why don't know about old bikes."
"TOTAL RIP OFF! Take your bike elsewhere."
"They treat me as if I was lying about the pre-condition of the speeds. They were not able to fix them!"
"The only reason this is my rating is the assortment of the bicycle lights. There was a product that cost over $90 and about $20. I wanted some kind of product that is priced and worth in between."
Shop Experience
Pros:
"The whole experience was a delight."
"Habitat is my go to bicycle shop."
"This is a bike shop that cares about the community and always gives back."
"I was so impressed by Bicycle Habitat's service and delivery."
"Matt provides amazing service and attention."
"I must say the experience is vastly improved over my last visits to Lafayette St."
"I had a fantastic experience at this shop. I brought my bike in for a free gear and brake adjustment, but soon realized that it was going to need a lot more work."
Cons:
"Avoid this bike shop!"
"I dropped my bike off, they said they would call me with a price that day, they did not."
"I would go back to bicycle habitat's Chelsea location in a heartbeat."
"I went there to get my flat fix which they did but they gave me back my with the chain off and when I started riding I was hearing a squeaky noise that wasn't there before."
"I had a terrible experience with a tune up."
"They 'really don't care'."
"When I showed up to pick it up, they snapped at me that it wasn't ready and that it wouldn't be ready for ANOTHER entire week."