Backyard Masters Reviews Summary

Customer Service

Pros:

• "Not only did she help us select the perfect hot tub, but she went above and beyond to make us feel comfortable and answer all of our questions."
• "She was in touch with me through the whole process until the hot tub was up and running and was available at anytime of the day to answer questions."
• "Professional, knowledgeable, any time I go in with a question anyone who works there helps."
• "I would not hesitate to buy from them again as their customer satisfaction is priority one."
• "Lisa helped me find right product for me and was able to give me a great price on patio chairs I decided on."
• "Kenneth helped me out today while we were looking for everything we needed to open our spa pool for the season and he was super helpful - Knowledgeable, professional, and patient with all of our questions."
• "The staff was extremely helpful & knowledgeable."

Cons:

• "Backyard Masters is a company of liars and do not fulfill their contract."
• "Poor in store customer service. I was looking for a bbq island and all we got was stay away from most of the displays because they weren't ready."
• "I would NOT recommend getting your pool from here."
• "Keeps sending service guy but problem never gets resolved."
• "They were very nice and professional when we purchased the pool but now that they have our money and we need help could care less."
• "When there are issues nobody gets back to you."
• "They have blown off appointments, mis-diagnosed issues, charged me for the repair and never completed it."

Product Quality

Pros:

• "The pool we have is truly stunning and speaks for itself."
• "We love our new look of our backyard quality of our new pool."
• "We purchased our hot tub from Antonio (bahama spas) and it’s fantastic."
• "They have very good quality products! I got a semi in-ground pool with a special design. The material is all steel made for in-ground."
• "The hot tub is absolutely top of the line and it is a beautiful addition to our yard."
• "I'm super impressed with the quality of their products with even better prices!!"
• "I just bought my hot tub there and delivered in 2 days."

Cons:

• "DO NOT “SHOP” HERE."
• "They charged us more for the pool than we have quoted and signed for (we disputed with the CC company)."
• "This place is such a joke and they are awful. I ordered a pool from here and they charged the credit card and 4 months later they cancel the order."
• "They gave me the wrong color on my jacuzzi and it was leaking from every pump."
• "This place is a total scam and does not stand behind their products. We bought a Jacuzzi that was supposed to be brand new... only to find out it is a 2017 and beyond its warranty."
• "DO NOT “SHOP” HERE. Unless you’re someone who loves to give away money to charity, that’s what you’re doing."
• "Stay away, spend your hard earned money elsewhere. Purchased a lemon hot tub."

Installation and Delivery

Pros:

• "Installation of my pool was done on time and without any problems."
• "The store had a great selection to choose from."
• "The pool was installed on time. All the staff was excellent and professional."
• "Only a 2 day wait for delivery as well!"
• "The day of our delivery Lisa called to ensure everything went well."
• "Delivery and installation was timely and professional."
• "The installers were exceptional and did an amazing job."

Cons:

• "On delivery day they forgot to include a new breaker box which caused a one day delay with my electrician and another expense that wasn't planned for."
• "We were told we would have the install the last week of June but it took nearly a week for anyone to call us and actually set it up and we didn't get an install date until the 2nd week of July."
• "Here we are 1st of July and still no cover, lift or cleaning."
• "When they opened it, we could verify that it had a large amount of water inside the hot tube and it was not the same hot tub model that we had bought."
• "Now 6 weeks later and still waiting now informed circulating pump is broken and don’t know when."
• "Mike L's excuses delayed installation by another month."
• "I’m cancelling my hot tub & I want NOTHING ELSE TO DO WITH THIS COMPANY!!!"