Cloud 9 Exotics Reviews Summary

Category: Car rental agency

Address: 10 Dubon Ct, Farmingdale, NY 11735, USA

Phone: +18006739900

Rating: 4.6
based on 120 reviews.

Customer Service

Pros:

  • "Every aspect in dealing with Cloud 9 was exceptional!"
  • "Their staff is extremely knowledgeable and friendly."
  • "They happily answered all my questions (I had a bunch!)."
  • "The staff here is super nice and knowledgeable."
  • "Everyone at Cloud 9 Exotic was awesome and made the experience that much better."
  • "The customer service and employees from Cloud 9 Exotics are truly one of a kind."
  • "Everyone I dealt with at Cloud 9 was nice and helpful."

Cons:

  • "Poor customer service very rude but only after you return the vehicle."
  • "0/10 DO NOT RECOMMEND"
  • "Sorry but you guys will lose in the long run."
  • "Never again nor would I ever recommend this place to anyone."
  • "They are thieves, they invented that the car was scratched and they charged us an absurd amount of money for it."
  • "Something that was supposed to be fun turned out a disaster. Ruined the enjoyment. Scam"
  • "Horrible customer service. They nothing but a scam!"

Vehicle Quality

Pros:

  • "The cars are clean and in great running condition."
  • "The car was immaculate & gorgeous!"
  • "Vehicles are phenomenal and in great condition."
  • "Each vehicle radiated power and sophistication, providing an exhilarating driving experience."
  • "The cars are immaculate and clean, highly recommend!!"
  • "This Rolls Royce was impeccable inside and out."
  • "Every car was working well and looked absolutely amazing."

Cons:

  • "Also there cars are TRASH. beat up exotics."
  • "They basically use the customers to maintain their cars (which are mostly older models)."
  • "When I got the car the check engine light was on."
  • "Also the brakes squealing isn't the best impression."
  • "The car shuts off on me about 3 times."
  • "I rented a car and they gave it to me dirty so I had to clean it myself."
  • "Pretty bad customer service. They were rude and Unprofessional."

Rental Experience

Pros:

  • "Rented their Red C8 Corvette Z51 for a weekend on my Birthday. They gave me the opportunity to experience the car and all it has to offer."
  • "Will definitely be my go to place for a lamborghini."
  • "I look forward to renting another car soon."
  • "I will absolutely be renting from them again!"
  • "I just rented their C8 Corvette for my dad as an early Father's Day gift."
  • "I rented the Red Lamborghini Huracan for my Wedding Ceremony."
  • "I rented a Corvette for my wedding, and heads def turned."

Cons:

  • "Car was beautiful. When it was time to bring the car back, I was told there was 2 speed alerts and they refused to give me my deposit back."
  • "However the biggest problem I had was if you go over a certain speed limit in the car they use every single excuse in the world to pocket your money."
  • "They take a deposit that’s more than the car rental. Then upon return of the car they look for any problem and keep the deposit."
  • "No renting for this person, they are thieves."
  • "Don’t use these guys!!!!.. They double booked a car on me and left me hanging with no options…"
  • "SCAMMERSSSSSS!!! Be careful…..They will rob you from your money!!!"
  • "First and last time!!! VERY BAD EXPERIENCE!!!!"

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