Sansone Jr's 66 Nissan Reviews Summary

Customer Service

Pros:

• "Customer service at Sansone's is always a top priority."
• "Justin had me in and out faster than any other time I have been there!"
• "Jay and Andy, they are always very helpful always smiling."
• "Brooke was quick to greet me and go over the service they would provide."
• "Eric my service advisor was amazing. He made me feel like I was his only customer and knew what I needed every time."
• "Everyone was very helpful, especially Liz who went above & beyond to make sure I could safely drop my car off and then be brought home safely."
• "Jose was the best and super nice. I was really impressed I would recommend anyone to come here for service and buy a car."

Cons:

• "After a long service process…a month"
• "Don’t expect Sansone Jr to check your battery health as a part of a regular service."
• "Waiting since 8:50 am the gentleman came to me and gave me an update of what needed to be done confirmed whatever they took the car into the mechanic door, for over 40 minutes instead of working on cars they rather sit on your car then order their lunch and talk about issues that has nothing to do with the car or whats wrong."
• "Service department refused to take in my NV2500 for a recall issue."
• "MAJOR Price Gouging & HORRIBLE Service…."
• "No justification for the mess… besides “You can file a police report”"
• "No Respect for Black Women….NONE"

Sales Experience

Pros:

• "I had a great experience with the service and it was my first visit."
• "Highly recommend! I had an awesome experience here! My Sales Consultant, George Haley, was phenomenal."
• "Ron Horn was an excellent person to deal with honest straightforward."
• "He went above and beyond to get me a great deal."
• "Zach at Sansone was the best part of my experience buying a car."
• "He worked hard and got me into the car I wanted, showed me the best practices for my financial health."
• "He got us into a car that is the size we needed for our family, sportiness my husband wanted, and at a price we can afford."

Cons:

• "Salesman continuously lied to me and my son that we needed to put money-down to apply for financing from the bank."
• "They also told me they would throw in Gap insurance if I bought the car figuring no cost to me on that. Come to find out I was charged for the gap insurance at 895."
• "They through in an extended warranty without discussing it with me."
• "Stay away from this place. These people are SCAMMERS!!! Made a deal with my girl, took a deposit and when she went to pick up her vehicle the deal changed."
• "I purchased a car from sansone Jr on Friday of last week. Really feel like I was pushed into the deal."
• "Wish I could say I had a good experience. Unfortunately had the worst experience trying to lease a car for my mother."
• "Would never do business here."

Facility & Process

Pros:

• "Their scheduling system clearly displayed the status of the car They even washed the car as part of the service!!"
• "I was in and out with my new car in 30 minutes!"
• "Their facility is clean and welcoming."
• "The Lyft drop off and pick up service was also such a convenience for me."
• "Just had service on my Nissan Kicks. The whole service process is very well organized."
• "First time I ever experienced such an easy purchase transaction for a vehicle."
• "Leasing our car here was an EXCELLENT experience; fair price and in/out fairly fast."

Cons:

• "Needed parts for Nissan NV2500. Parts guy told me NO SUCH VEHICLE."