"This was the most efficient and pleasant car-buying experience ever."
"Shout outs to John for the great communication and follow up."
"They treat everyone that comes in with open arms and they are super welcoming."
"Everyone was very friendly and a pleasure to work with."
"Staff was very helpful. Kelly did a great job explaining all the features during our test drive."
"Client advisor Rett Adinolfi is very knowledgeable and provides great transparency during the sales process."
"Thank you, Rett, for making my car-buying journey a memorable one."
Cons:
"I regret my experience here, especially working with Kat Stern."
"Very disappointing experience trying to buy a 2022 X5."
"Called parts about a part. By my 3rd question the guy on the phone made it clear from his tone he had no interest in helping me."
"Kat did not perform due diligence on her end."
"BMW of Bridgeport is definitely consistent at horrible customer service. I only go there now when there is a recall repair and they never fail."
"The advisor on the other hand needs some work with his people skills."
"Manager Lee Lopez is short with us then transfers us to Kat, who doesn't pick up."
Service Department
Pros:
"Very efficient. They go through the whole car each time you take it in even if you are only taking in for a flat tire."
"Their service department is second to none."
"However, their service techs are extremely knowledgeable and masters at their craft."
"I am always satisfied with BMW of Bridgeport service department as they offer stellar customer service and quality work."
"The service department is very good. I appreciate the video explanations of the service/repairs required and their communication regarding same."
"Service advisor is excellent. Fully explains what needs to be done on the vehicle."
"Carlos and his team at the service department did an excellent job taking care of me."
Cons:
"I am having issues with my vehicle and BMW told me I have to pay for inspection and service."
"The service reps was not tentative my messages that were left to him I am very unhappy with service."
"Manager Michael Dady doesn't pick up."
"I bought a brand new 2023 X5 M50i and the dealership sold it to me high performance summer tires in middle of winter."
"Came to an agreement with manager Mike about a lease buyback. Didn't honor it in entirety and I was still being billed by BMW Financial."
"Very frustrating and upsetting to know I'm left to deal with this issue on my own after spending so much on the vehicle."
"Had service done here and I was given a loaner car the tire somehow went flat and I only had it for about 4 hours I went to return it for another and I was being held responsible."
Sales Experience
Pros:
"I have already recommended BMW of Bridgeport to my friends and I encourage anyone else to visit this dealership."
"The sales experience was always hassle free, competitive and swift."
"Mike was super helpful, showed us what else was available and we ultimately ended up purchasing a different card than the one we had gone there looking for."
"Working with Kade was amazing. He was extremely professional and honest."
"A wonderful experience start to finish. Our salesperson, Conroy, was a pleasure to work with!"
"Bought a car from this location. Marc Gotheil-Weinstock was my sales person. He made the buying experience fun and pressure free."
"I can honestly say I've never had such an easy car buying experience."
Cons:
"In general if you like things done thoroughly, 'i's dotted and 't's crossed, probably not the place for you."
"Even though I had not seen the car in the ad yet, he withdrew 1000 dollars from his bank account as down payment... and he hasn't refunded my money yet."
"Usually the service is excellent, but when I arrived yesterday, there was significant confusion and disorganization."
"Whoever works in your parts departments answering the phones has a horrible sense of customer service."
"One issue was the car was dirty when I picked it up."
"Jen D. was not entirely professional from a customer service perspective."
"A series of unfortunate events led my mother to even stepping foot into BMW of Bridgeport... $80,000 later, my mother is UPSET with the car delivered to her as it is NOT what she had test drove."
Facilities and Amenities
Pros:
"Had to wait only a few minutes for the shuttle driver to take me home while my car was being repaired for the day, and the waiting area and accommodations were all very nice."
"They had a nice waiting area for my teenagers where they could watch TV or sit at a charging station and have snacks."
"Business is super clean!"
"The showroom on top of everything was beautiful and service was top notch."
"From the moment I pull my car into the service entrance bay, every person I interact with is welcoming and ready to help."
"Really like the service of having them pick up my car and drop it off all nice and clean :)"
"Excellent service department from drop off to pick up!"
Cons:
"When I arrived, there wasn’t a chair available, as a mother/daughter took the chair designated for that workstation area and used two chairs in their workstation."
"It's been over three months, and I still haven't received my plates despite paying a hefty $1000."
"Making the appointment was great was set for a loaner however the loaner was not clean from the last user I had to have it clean myself which was an expense for me on."
"Disappointed. First time at dealership for factory recall, before car was even out of drop off area, tried to upsell a service not on printout."
"Finally, we are sent wheel locks. However, they are not Audi wheel locks."
"Came here for general service for my X5. It’s ok service. Some issues with the service quality though."
"I recently purchased a vehicle from this BMW dealership in January, and it has been a nightmare."