BMW of Bridgeport Reviews Summary

Category: BMW dealer

Address: 43 North Ave, Bridgeport, CT 06606, USA

Phone: +12038732000

Rating: 4.7
based on 489 reviews.

Customer Service

Pros:

  • "This was the most efficient and pleasant car-buying experience ever."
  • "Shout outs to John for the great communication and follow up."
  • "They treat everyone that comes in with open arms and they are super welcoming."
  • "Everyone was very friendly and a pleasure to work with."
  • "Staff was very helpful. Kelly did a great job explaining all the features during our test drive."
  • "Client advisor Rett Adinolfi is very knowledgeable and provides great transparency during the sales process."
  • "Thank you, Rett, for making my car-buying journey a memorable one."

Cons:

  • "I regret my experience here, especially working with Kat Stern."
  • "Very disappointing experience trying to buy a 2022 X5."
  • "Called parts about a part. By my 3rd question the guy on the phone made it clear from his tone he had no interest in helping me."
  • "Kat did not perform due diligence on her end."
  • "BMW of Bridgeport is definitely consistent at horrible customer service. I only go there now when there is a recall repair and they never fail."
  • "The advisor on the other hand needs some work with his people skills."
  • "Manager Lee Lopez is short with us then transfers us to Kat, who doesn't pick up."

Service Department

Pros:

  • "Very efficient. They go through the whole car each time you take it in even if you are only taking in for a flat tire."
  • "Their service department is second to none."
  • "However, their service techs are extremely knowledgeable and masters at their craft."
  • "I am always satisfied with BMW of Bridgeport service department as they offer stellar customer service and quality work."
  • "The service department is very good. I appreciate the video explanations of the service/repairs required and their communication regarding same."
  • "Service advisor is excellent. Fully explains what needs to be done on the vehicle."
  • "Carlos and his team at the service department did an excellent job taking care of me."

Cons:

  • "I am having issues with my vehicle and BMW told me I have to pay for inspection and service."
  • "The service reps was not tentative my messages that were left to him I am very unhappy with service."
  • "Manager Michael Dady doesn't pick up."
  • "I bought a brand new 2023 X5 M50i and the dealership sold it to me high performance summer tires in middle of winter."
  • "Came to an agreement with manager Mike about a lease buyback. Didn't honor it in entirety and I was still being billed by BMW Financial."
  • "Very frustrating and upsetting to know I'm left to deal with this issue on my own after spending so much on the vehicle."
  • "Had service done here and I was given a loaner car the tire somehow went flat and I only had it for about 4 hours I went to return it for another and I was being held responsible."

Sales Experience

Pros:

  • "I have already recommended BMW of Bridgeport to my friends and I encourage anyone else to visit this dealership."
  • "The sales experience was always hassle free, competitive and swift."
  • "Mike was super helpful, showed us what else was available and we ultimately ended up purchasing a different card than the one we had gone there looking for."
  • "Working with Kade was amazing. He was extremely professional and honest."
  • "A wonderful experience start to finish. Our salesperson, Conroy, was a pleasure to work with!"
  • "Bought a car from this location. Marc Gotheil-Weinstock was my sales person. He made the buying experience fun and pressure free."
  • "I can honestly say I've never had such an easy car buying experience."

Cons:

  • "In general if you like things done thoroughly, 'i's dotted and 't's crossed, probably not the place for you."
  • "Even though I had not seen the car in the ad yet, he withdrew 1000 dollars from his bank account as down payment... and he hasn't refunded my money yet."
  • "Usually the service is excellent, but when I arrived yesterday, there was significant confusion and disorganization."
  • "Whoever works in your parts departments answering the phones has a horrible sense of customer service."
  • "One issue was the car was dirty when I picked it up."
  • "Jen D. was not entirely professional from a customer service perspective."
  • "A series of unfortunate events led my mother to even stepping foot into BMW of Bridgeport... $80,000 later, my mother is UPSET with the car delivered to her as it is NOT what she had test drove."

Facilities and Amenities

Pros:

  • "Had to wait only a few minutes for the shuttle driver to take me home while my car was being repaired for the day, and the waiting area and accommodations were all very nice."
  • "They had a nice waiting area for my teenagers where they could watch TV or sit at a charging station and have snacks."
  • "Business is super clean!"
  • "The showroom on top of everything was beautiful and service was top notch."
  • "From the moment I pull my car into the service entrance bay, every person I interact with is welcoming and ready to help."
  • "Really like the service of having them pick up my car and drop it off all nice and clean :)"
  • "Excellent service department from drop off to pick up!"

Cons:

  • "When I arrived, there wasn’t a chair available, as a mother/daughter took the chair designated for that workstation area and used two chairs in their workstation."
  • "It's been over three months, and I still haven't received my plates despite paying a hefty $1000."
  • "Making the appointment was great was set for a loaner however the loaner was not clean from the last user I had to have it clean myself which was an expense for me on."
  • "Disappointed. First time at dealership for factory recall, before car was even out of drop off area, tried to upsell a service not on printout."
  • "Finally, we are sent wheel locks. However, they are not Audi wheel locks."
  • "Came here for general service for my X5. It’s ok service. Some issues with the service quality though."
  • "I recently purchased a vehicle from this BMW dealership in January, and it has been a nightmare."

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